Jobs at NEXT Insurance

Oversee daily Palo Alto office operations, vendor coordination, supplies, correspondence, budgets, maintenance, events, visitors, and workspace planning. Serve as the primary office contact while supporting People-related activities, office policies, moves, meeting setups, and special projects. The role requires strong organization, communication, discretion, independence, and the ability to work onsite five days per week.

Leads a team of Insurance Advisors, overseeing daily performance, service-level attainment, queue management, coaching, quality, escalations, and customer service. Partners with managers and cross-functional teams to improve policy lifecycle processes, reduce customer friction, and enhance operational efficiency through technology, automation, and AI-driven tools. Maintains insurance product expertise and ensures compliance with service standards.

Provides customer support for small business insurance customers, agents, and partners. Responsibilities include issuing insurance certificates, processing policy changes, answering coverage questions, preparing quotes, troubleshooting policy concerns, and supporting pay-as-you-go insurance programs. The role also contributes to process improvements, customer portal translation, agent training, and collaboration with Product teams. Strong communication, attention to detail, adaptability, and software proficiency are required.

The Corporate Finance Manager will lead financial projects, build and enhance forecasting models, analyze financial trends, and support annual and long-range planning. The role develops board and executive presentations, models income statements, balance sheets, and cash flows, uses forecasting and visualization tools, and collaborates cross-functionally to support strategic decisions.

Manage a commercial Property and Casualty insurance book of business by conducting renewal reviews, handling policy modifications and remarketing, identifying retention and cross-sell opportunities, and maintaining carrier and client relationships. The role requires insurance expertise, regulatory knowledge, strong communication, attention to detail, and proficiency with multiple business systems while meeting revenue and retention targets.

Lead the redesign of revenue forecasting using AI and LLM-based workflows. Drive annual and long-range planning, scenario modeling, KPI automation, executive reporting, and strategic finance analysis. Partner with Finance and Data Science to implement AI tools, develop repeatable modeling frameworks, and champion AI adoption across Finance through playbooks, education, and mentoring.

Own ERGO NEXT’s digital PR, editorial partnerships, publisher relationships, influencer and affiliate collaborations, and sports sponsorship activation. Lead agency outreach, secure buyer-guide and editorial placements, distribute proprietary research, develop executive thought leadership, and improve brand visibility across search and AI answer engines. Collaborate with SEO, content, growth, and social teams while measuring earned-media impact, traffic, citations, reputation, and business results.

Handles high-severity commercial general liability and casualty claims, including coverage analysis, litigation management, investigations, negotiations, reserves, mediations, and regulatory compliance. Communicates with claimants, policyholders, attorneys, medical professionals, and adjusters; identifies fraud and subrogation opportunities; provides claim guidance and escalates cases exceeding authority. Leads department roundtables and supports peers while meeting quality, performance, and financial security standards.

Leads global employee relations and HR compliance programs, including investigations, performance management, disciplinary actions, policy development, audits, regulatory monitoring, privacy compliance, and manager training. Provides employment-law and practical guidance to HR and business leaders, manages complex cases, partners with Legal and outside counsel, and develops risk-balanced frameworks across the organization.

Build and ship end-to-end AI-driven applications and features, handling UI, light DevOps, data cleanup, and full-stack troubleshooting. Translate evolving business requirements into practical technical solutions, use agentic coding workflows, and collaborate with product and internal stakeholders. The role requires independent execution, strong communication, product judgment, and comfort with ambiguity. Experience with LLM applications, evaluations, and RAG is advantageous.

Own the technology and go-to-market strategy for NEXT’s Business Owner’s Policy. Responsibilities include driving the roadmap, shipping and packaging the insurance product, managing direct, agent, and partnership channels, improving user experience and conversion, leading planning and executive communications, and using AI to accelerate product development. The role requires learning insurance fundamentals and collaborating with insurance product managers, engineering, design, data science, and cross-functional teams.

Own and optimize commercial casualty insurance products, including coverage, pricing, underwriting rules, segmentation, and regulatory compliance. Use portfolio performance, loss-ratio analysis, modeling, and market research to improve profitability and growth. Partner with Actuarial, Engineering, Technical Product, Compliance, Legal, Claims, Data Science, and Operations to deliver product changes, filings, and underwriting improvements. Communicate product performance and updates to leadership and stakeholders.

Lead and scale an Insurance Product Enablement function combining Product Ops and Analyst teams. Partner with Product, Engineering, Data Science, Actuarial, and Compliance to streamline workflows, improve governance, implement tools/templates/dashboards, handle compliance inquiries and manual policy tasks, deliver reporting and competitive analysis, define operating standards and SLAs, and coach team members to drive efficiency and consistent product delivery.

Build and own high-performance public web experiences using React and Next.js. Optimize Core Web Vitals, SEO, accessibility, and conversion funnels; integrate marketing tools, SDKs, and APIs; evolve CMS architecture and frontend tooling; and lead features through design, implementation, automated testing, deployment, and monitoring. Collaborate with Marketing, Product, and Data teams while mentoring engineers and applying AI-assisted agentic development workflows.

Build and lead Europe-focused GRC governance for NEXT’s SaaS platform expansion. Translate DORA, GDPR, EU AI Act, and ERGO standards into controls, evidence processes, risk registers, readiness roadmaps, and remediation plans. Partner with engineering, product, security, privacy, legal, cloud, DevOps, and audit stakeholders on cybersecurity, resilience, data protection, AI governance, third parties, incident management, access controls, and auditability. Manage and coach GRC team members while improving assurance and reporting through AI, automation, and data-driven approaches.

Early-career backend engineer who will build and own production features using server-side Kotlin, modern AI tools, and CI/CD practices. The role involves collaborating with Product, Design, Data, Marketing, and Backend teams; solving customer problems; maintaining high code quality and test coverage; and adapting to evolving requirements through continuous learning.

Early-career software engineer in the UpNEXT training program, building customer-facing features across the frontend and backend stack. Responsibilities include developing React or Angular interfaces, integrating APIs, writing Node.js backend logic, applying AI frameworks and tools, collaborating cross-functionally, adapting to changing requirements, and delivering well-tested code through a CI/CD pipeline.

Build and own backend features end-to-end for the Agents Channel, writing clean, testable server-side code (Kotlin/Java). Collaborate with product, marketing, and frontend teams, work in cloud environments (AWS preferred), use relational databases/SQL, CI/CD, and leverage AI/LLM tools to improve developer productivity.

Design, build, and maintain backend services with high performance and reliability. Contribute to architecture and code reviews, optimize database queries, and improve scalability. Own production stability and observability with a you-build-it-you-run-it mindset.

Lead and unify ERGO NEXT's employer brand across channels and markets. Own messaging, visual identity guardrails, candidate-facing content, employee storytelling, and reputation tracking. Partner with People, Communications, and Marketing to produce reusable attraction content, support events/campus programs, and enable recruiters with measured, data-informed outreach.