Jobs at Nexcess

Drives net-new customer acquisition and revenue growth for managed hosting, cloud, and IaaS solutions. Responsibilities include prospecting, managing the full sales cycle, developing tailored solutions, presenting to executive decision-makers, maintaining CRM pipeline data, achieving revenue quotas, and collaborating with Marketing, Product, Sales Engineering, and Customer Success. Requires consultative B2B technology sales expertise and strong knowledge of cloud infrastructure and recurring-revenue models.

Own the strategy and lifecycle of managed infrastructure services, including bare metal, Kubernetes, load balancers, and firewalls. Responsibilities include roadmap management, customer and market research, requirements definition, prioritization with engineering and R&D, product launches, business proposals, and cross-functional stakeholder alignment. The role requires strong technical understanding of cloud infrastructure, APIs, networking, and managed services, plus B2B IT product management experience.

Designs scalable cloud, hybrid-cloud, and bare-metal infrastructure solutions for customers across multiple industries. Conducts technical discovery, selects products, supports sales onboarding, delivers presentations and demonstrations, documents architectures, and communicates roadmap feedback to product management. Coordinates stock availability and deployment timelines with vendors and supply chain teams while staying current on hosting infrastructure technologies. The role is primarily office-based in Guildford, with customer-site and sales-event travel.

Supports technical pre-sales engagements for mid-market and enterprise clients. Conducts technical discovery, designs cloud infrastructure solutions, delivers demonstrations and workshops, supports proofs of concept, and contributes to proposals and RFP responses. Partners with Sales, Product, Implementation, and Customer Success teams to ensure accurate solution positioning and delivery transitions. Provides technical guidance, improves pre-sales workflows, and shares knowledge with junior Sales Engineers.

Leads security and operational incident response for infrastructure, platforms, hosting, and customer environments. Coordinates incident commanders, escalations, bridge calls, stakeholder communications, post-mortems, corrective actions, and reporting. Analyzes incidents and trends, maintains response documentation and governance standards, and improves operational maturity. Requires Linux incident response and forensics, advanced log analysis, system auditing, network and socket triage, cross-functional coordination, and composure during high-pressure events.

Leads North American new-logo sales for Nexcess Managed Cloud, managing 5–8 Account Executives and owning recurring revenue, pipeline, forecasting, quota attainment, and territory performance. The Director recruits, coaches, and develops sales representatives while actively supporting strategic opportunities, negotiations, and deal closures. Responsibilities include applying MEDDPICC, managing Salesforce data, developing go-to-market strategies, partnering cross-functionally, and expanding managed cloud, infrastructure, compliance, and security solutions.

Build and scale Nexcess’s Managed Cloud partner program from the ground up. Recruit and onboard resellers, MSPs, VARs, agencies, and referral partners; establish program structures, processes, enablement, and commercial models; develop partner-sourced pipeline and revenue; support co-selling; monitor performance; and collaborate with Sales, Marketing, Product, Finance, Legal, and Support. This hands-on individual contributor role owns the full partner lifecycle and requires independent execution, strong channel expertise, and approximately 10–20% travel.

Lead the transformation of fragmented implementation and migration teams into a unified, scalable organization. Own the post-sale journey through customer go-live, establish standardized methodologies and metrics, select operational tooling, improve time-to-value, and determine human-led versus self-service delivery. Partner across Sales, Product, Engineering, Customer Success, and Support to reduce implementation costs, improve outcomes, and potentially develop implementation capabilities into a professional services revenue stream.

Leads product messaging, positioning, and go-to-market strategy for a Performance Cloud portfolio. Translates complex infrastructure capabilities into business value, develops sales enablement and competitive materials, supports launches, research, pricing, and customer advocacy, and partners with Product, Sales, and executive leadership. Manages and mentors a Product Marketing team, establishes scalable processes, and drives commercial growth, market differentiation, and organizational alignment.

Leads the transformation of fragmented implementation and migration teams into a unified organization serving three business units. Owns post-sale delivery through go-live, establishes standardized methodologies, metrics, tooling, staffing, and operating models, and improves time-to-value and customer outcomes. Partners across Sales, Product, Engineering, Customer Success, and Support to manage delivery risk, automate implementation, and determine self-service versus human-led delivery. Develops the potential professional services revenue model.

Owns the end-to-end relationship for an assigned portfolio of digital cloud customers. Responsibilities include proactive check-ins, QBRs, issue coordination with technical teams, customer communication, account documentation, roadmap discussions, retention, upselling, cross-selling, and annual-contract conversion. The role is accountable for reducing churn and improving net revenue retention while serving as the primary customer contact and coordinating Account Executives, Solutions Architects, and support teams.

Leads Nexcess’s North American sales strategy, revenue growth, new-logo pipeline, forecasting, channel partnerships, and market expansion. Manages, coaches, and scales the existing sales organization while supporting complex enterprise deals and strengthening sales processes. Partners with global leadership, marketing, technical teams, and solution architects to improve customer outcomes and expand market share across technology-focused verticals.

Provide in-house legal counsel across commercial contracts, corporate governance, employment, privacy, compliance, risk, and regulatory matters. Draft and negotiate agreements, maintain templates and policies, support litigation, M&A, corporate approvals, and statutory filings, and manage external counsel. Advise senior leadership and cross-functional teams across US, UK, EU, and other jurisdictions, with emphasis on GDPR, AI, data privacy, employment law, and practical business solutions.

Administer and maintain network equipment across multiple data centers, troubleshoot LAN/WAN infrastructure, support internal and external clients, and contribute to network development, site connectivity, equipment implementation, and automation projects.

Leads a digital cloud client cohort as a business owner, accountable for revenue, churn, expansion, retention, and NRR. Builds go-to-market strategy, directs cross-functional sales, success, and technical teams, manages key customer relationships, improves proactive account management, and represents customer needs in product and marketing planning. The role also involves hiring, coaching, performance reporting, pipeline and account-health reviews, and driving annual contract growth.

Leads strategy, roadmap, prioritization, development, and performance for fundraising and donation products serving nonprofits and mission-driven organizations. Owns donor experiences, online payments, recurring giving, product metrics, commercial outcomes, and client discovery. Partners cross-functionally with Engineering, Design, Marketing, Sales, Security, Legal, Finance, and external payment and technology providers. Requires strong product management expertise, transactional digital product experience, nonprofit understanding, and knowledge of payment, privacy, security, and accessibility considerations.

Administer network equipment across multiple data centers, perform routine and emergency maintenance, troubleshoot network issues, support internal and external clients, and participate in network expansion, site connectivity, equipment implementation, and automation projects.

Provide technical support for global servers by administering systems, diagnosing hardware, software, and network issues, monitoring hardware, and working with cloud technologies. The role includes learning server infrastructure, analyzing technical information, installing operating systems, and supporting Linux and Windows environments. No night shifts, overtime, or phone support are required, with mentoring and a structured training plan provided.

Leads the transformation of fragmented implementation and migration teams into a unified organization serving three business units. Owns post-sale delivery through customer go-live, establishes standardized methodologies, metrics, tooling, staffing, and operating models, and improves time-to-value, migration success, and early customer outcomes. Partners cross-functionally with Sales, Product, Engineering, Customer Success, and Support while evaluating self-service delivery, automation, and the potential development of a professional services revenue stream.

Administer and maintain network equipment across multiple data centers, handle internal and external client requests, and support network expansion, new-site connectivity, equipment deployments, automation, and infrastructure projects. The role requires knowledge of LAN/WAN technologies, network protocols, routing, switching, firewalls, operating systems, and technical customer communication.