Jobs at Netrix, LLC

The Account Executive will drive sales across Managed IT, Cloud, and Cybersecurity services, engaging senior executives, managing full sales cycles, and contributing to digital transformation initiatives.

Provide in-person and remote technical support to internal and client users: troubleshoot hardware/software, manage incident queues, perform minor repairs and installations, support AV/conference rooms, document resolutions, follow ITIL incident/change procedures, participate in on-call rotation, and assist with process improvements and user training.

Provide onsite IT support and escalation for customer environments, troubleshooting endpoints (Windows, macOS, Chromebooks), servers, networks, Microsoft 365, and MDM. Deploy and maintain monitoring/management tools, document systems, manage incidents in ServiceNow, assist with implementations and projects, and support customer communications and team onboarding.

Provide first-level remote technical support by intake of calls/emails, documenting incidents in the ITSM tool, monitoring alerts, escalating per SOPs, using remote monitoring tools, maintaining Knowledge Base, meeting SLAs, and participating in continuous improvement and shift handovers.

Provide on-site technical support for education customers: troubleshoot Windows workstations, networks, Active Directory, backups, printers, and Chromebooks; manage ServiceNow tickets, perform imaging and yearly infrastructure projects, communicate with clients, and travel regionally (10-15%).

Design, develop, and maintain scalable telephony applications using Freeswitch and Lua. Research and implement solutions, troubleshoot VoIP issues (SIP/RTP/codecs), integrate Freeswitch with other systems, build custom modules, contribute to architecture, and collaborate with developers and system administrators.

Provide Tier 1 remote technical support: intake calls/emails, log and document incidents in ITSM, monitor alerts, troubleshoot or escalate per SOPs, maintain knowledge base, meet SLAs, and support process improvement and customer communication.

Design and prototype user-centered web and mobile experiences, maintain design systems, conduct user research and accessibility validation, and collaborate with engineers to ensure correct implementation. Also contribute to backend API design using ASP.NET MVC/Web API and document design decisions.

The Cloud Engineer will design, deploy, and maintain VMware-based virtualized infrastructure. Responsibilities include troubleshooting, optimizing systems, collaborating on migrations, and ensuring services' reliability, security, and scalability.

The Sr IT Support Engineer provides tier one and two technical support, resolves complex issues, documents incidents, and maintains system security while ensuring customer satisfaction.

Maintain and administer client computer networks, perform disaster recovery and backups, implement network security, troubleshoot hardware/software, monitor performance, coordinate access, create documentation, and travel to client sites as needed.

Design, deploy, and maintain VMware-based private cloud infrastructure across data centers. Support compute, storage, backup, and DR; troubleshoot cross-stack issues; manage converged/hyperconverged platforms; perform capacity planning, migrations, documentation, and participate in rotating on-call support.

The Data Engineer role involves designing data solutions, working with cloud environments, and collaborating in a data science team for AI systems.

The Senior Frontend Engineer will lead the design of scalable frontend architectures, develop complex UIs using React.js and TypeScript, maintain microfrontend architectures, optimize application performance, and modernize existing platforms.

Senior IT Support Engineer responsible for endpoint lifecycle management, imaging, app packaging, patching, and backend administration of SCCM, Jamf, and Intune. Provide technical support for Windows and macOS in classroom/lab environments, manage tickets, collect SCCM metrics, troubleshoot hardware/software imaging and drivers, and participate in incident/change management and on-call rotation as needed.

Manage end-to-end patching, compliance, and endpoint lifecycle for Windows and macOS using RMM/MDM tools. Drive remediation to meet SLAs, execute OS upgrades, automate patching and reporting, support Azure/M365 and backups, and act as a customer-facing technical owner collaborating with TAM/CSM.

Design, implement, and operate enterprise-scale Windows and macOS lifecycle management using Jamf Pro and Intune. Own device enrollment, policy/configuration, patching, compliance monitoring, remediation workflows, Jamf-Intune integration, reporting, and endpoint security hygiene. Serve as customer-facing SME collaborating with senior engineers and delivery leads to drive device strategy and operational governance.

Manage and troubleshoot customer and Netrix IT infrastructure across on-prem, hosted and cloud environments. Administer Windows Servers, AD/DNS/DHCP, virtualization (Hyper-V/VMware), Azure and M365, backup and restore processes (Veeam/Datto/Carbonite), document configurations, support TOC/NOC escalation, participate in onboarding, change/problem management, and continuous improvement while meeting KPIs.

The Cloud Engineer manages IT infrastructure for Netrix and customers, focusing on administration, troubleshooting, and monitoring of servers and virtualization technologies while ensuring excellent customer interaction and documentation.

Provide desktop and system-level technical support: diagnose and resolve hardware/software issues, install/configure systems, perform upgrades, document procedures, train end-users, and collaborate with IT teams and vendors to maintain secure, compliant IT operations.