Jobs at Netrix, LLC

Provides Tier 1 remote technical support by handling customer calls, emails, and alerts; documenting and routing tickets; monitoring infrastructure; troubleshooting basic issues; meeting SLA requirements; and escalating incidents. The role also maintains knowledge-base content, follows ITIL and customer procedures, communicates incident updates, collaborates with technical teams and vendors, and supports continuous service-desk improvement. Weekend, holiday, off-shift, and overtime availability may be required.

Design, implement, and operate enterprise-scale Windows and macOS lifecycle management using Jamf Pro and Intune. Own device enrollment, policy/configuration, patching, compliance monitoring, remediation workflows, Jamf-Intune integration, reporting, and endpoint security hygiene. Serve as customer-facing SME collaborating with senior engineers and delivery leads to drive device strategy and operational governance.

Manage and activate Microsoft partnership accounts: develop partner-focused content and campaigns, coordinate events, measure lead and engagement results, maintain partner landing pages, conduct market research, and build partner relationships to drive pipeline and renewals.

The Cloud Engineer manages IT infrastructure for Netrix and customers, focusing on administration, troubleshooting, and monitoring of servers and virtualization technologies while ensuring excellent customer interaction and documentation.

Designs, builds, deploys, and optimizes machine learning and generative AI solutions on AWS. Responsibilities include developing models with SageMaker, creating data and model pipelines, preparing data, managing data lakes, integrating secure cloud architectures, testing and documenting workflows, and monitoring production model performance. The role collaborates with data scientists and infrastructure teams and requires Python, machine learning libraries, AWS data services, DevOps tools, infrastructure as code, and Agile experience.

Administer, configure, and support domain-separated ServiceNow instances across ITSM, CSM, CMDB, Asset Management, workspaces, analytics, and integrations. Develop client scripts, business rules, workflows, and APIs; maintain CMDB integrity; troubleshoot platform issues; enforce governance and domain separation; document requirements and deliver training.

Enter, update, and validate customer quotes in the CRM with high accuracy. Verify source documents, correct basic discrepancies, follow SOPs, maintain electronic records, support operational workflows, and communicate with stakeholders to meet productivity, quality, and turnaround expectations.

Provide onsite IT support and escalation for customer environments, troubleshooting endpoints (Windows, macOS, Chromebooks), servers, networks, Microsoft 365, and MDM. Deploy and maintain monitoring/management tools, document systems, manage incidents in ServiceNow, assist with implementations and projects, and support customer communications and team onboarding.

Design, develop, and maintain scalable telephony applications using Freeswitch and Lua. Research and implement solutions, troubleshoot VoIP issues (SIP/RTP/codecs), integrate Freeswitch with other systems, build custom modules, contribute to architecture, and collaborate with developers and system administrators.

The Cloud Engineer will design, deploy, and maintain VMware-based virtualized infrastructure. Responsibilities include troubleshooting, optimizing systems, collaborating on migrations, and ensuring services' reliability, security, and scalability.

Maintain and administer client computer networks, perform disaster recovery and backups, implement network security, troubleshoot hardware/software, monitor performance, coordinate access, create documentation, and travel to client sites as needed.

Design, deploy, and maintain VMware-based private cloud infrastructure across data centers. Support compute, storage, backup, and DR; troubleshoot cross-stack issues; manage converged/hyperconverged platforms; perform capacity planning, migrations, documentation, and participate in rotating on-call support.

The Data Engineer role involves designing data solutions, working with cloud environments, and collaborating in a data science team for AI systems.