Teams at Netrix, LLC

Provide desktop and system-level technical support: diagnose and resolve hardware/software issues, install/configure systems, perform upgrades, document procedures, train end-users, and collaborate with IT teams and vendors to maintain secure, compliant IT operations.

The Cloud Engineer manages IT infrastructure for Netrix and customers, focusing on administration, troubleshooting, and monitoring of servers and virtualization technologies while ensuring excellent customer interaction and documentation.

Administer, configure, and support domain-separated ServiceNow instances across ITSM, CSM, CMDB, Asset Management, workspaces, analytics, and integrations. Develop client scripts, business rules, workflows, and APIs; maintain CMDB integrity; troubleshoot platform issues; enforce governance and domain separation; document requirements and deliver training.