Teams at Netrix, LLC

Design, build, and deploy ML and Generative AI models and data pipelines on AWS (SageMaker). Prepare and structure data, manage data lakes, ensure security/governance, test and monitor production models, and collaborate within Agile teams to optimize AI solutions.

Enter, update, and validate customer quotes in the CRM with high accuracy. Verify source documents, correct basic discrepancies, follow SOPs, maintain electronic records, support operational workflows, and communicate with stakeholders to meet productivity, quality, and turnaround expectations.

Provide tier 1/2 technical support for clients via calls, chat, and tickets; diagnose and resolve OS, identity, endpoint, networking, and application issues; manage accounts and access; document incidents; escalate as needed; contribute to knowledge base and onboarding; follow ITIL incident practices and maintain client satisfaction.