Teams at Netrix, LLC

Designs, develops, tests, troubleshoots, and supports enterprise applications across the full software development lifecycle. Builds Java backend applications, integrates Oracle and Progress databases, manages schema deployments with Liquibase, and contributes to AWS deployments. Participates in architecture decisions, API and service development, performance tuning, technical issue resolution, Agile collaboration, and production rollout support.

Provides technical support for computer hardware, software, operating systems, networks, applications, and peripherals. Installs, configures, maintains, upgrades, and troubleshoots IT systems; manages Microsoft Intune; documents technical procedures; trains end users; performs remote support; collaborates with IT teams and vendors; and ensures equipment complies with security and organizational policies.

Provides Tier 1 remote technical support by handling customer calls, emails, and alerts; documenting and routing tickets; monitoring infrastructure; troubleshooting basic issues; meeting SLA requirements; and escalating incidents. The role also maintains knowledge-base content, follows ITIL and customer procedures, communicates incident updates, collaborates with technical teams and vendors, and supports continuous service-desk improvement. Weekend, holiday, off-shift, and overtime availability may be required.