NetBox Labs
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Cloud • Software
Own and scale NetBox Labs’ global total rewards function, including salary bands, compensation philosophy, merit and promotion cycles, equity guidelines, variable pay, benefits strategy, board reporting, and rewards data systems. Partner with People, Finance, Legal, Revenue, recruiters, and international employment providers across the US, UK, Europe, and Latin America. Build scalable models, reporting, manager guidance, and AI-enabled processes while ensuring pay equity, cost control, compliance, and clear communication.
Cloud • Software
Manage a regional portfolio of mid-market and enterprise customers from onboarding through renewal. Drive product adoption, customer value, retention, and expansion by developing success plans, monitoring customer health, conducting reviews, supporting renewals, identifying expansion opportunities, resolving escalations, and sharing feedback with Product. Collaborate cross-functionally with Sales, Support, Engineering, Renewals, and Onboarding while maintaining accurate customer records and improving customer success playbooks.
Cloud • Software
Own the long-term success, retention, and expansion of a strategic APAC customer portfolio. Develop success plans, drive onboarding and adoption, manage churn risks, support renewals, and build executive relationships. Partner cross-functionally with Sales, Support, Onboarding, Product, and Engineering to deliver customer outcomes. Use customer health data to guide decisions, improve Customer Success processes, and mentor junior managers.
