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Cloud • Software
Lead the technical direction and hands-on development of NetBox Delivery, including Kubernetes operators, controllers, APIs, release tooling, observability, and deployment infrastructure. Improve NetBox reliability and performance, establish engineering standards, mentor engineers, coordinate cross-team architecture and release initiatives, and serve as a technical escalation point during incidents.
Cloud • Software
Own the strategy, roadmap, lifecycle, and success metrics for network observability products across cloud and enterprise deployments. Serve as the subject matter expert on network telemetry and observability, prototype solutions, engage customers, support technical pre-sales, and enable go-to-market teams. Partner with engineering, customer success, discovery, and assurance teams to deliver products that help operators detect and resolve network issues.
Cloud • Software
Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.
