Jobs at Navy Federal Credit Union

Support test engineering for Pega applications by developing and executing Selenium automation, writing Python scripts, performing manual and regression testing, documenting defects, translating requirements into test cases, contributing to AI-assisted testing, and integrating tests into CI/CD pipelines while collaborating with cross-functional teams.

Year‑round intern supporting digital analytics and business intelligence for mobile and online banking. Perform exploratory research and quantitative/qualitative analysis, write SQL/Python code, develop data dictionaries and documentation, collaborate with BI and data science teams, present findings, and assist on Agile team projects. Must be enrolled in a degree program and provide transcripts.

Lead enterprise process transformation initiatives using advanced DMAIC and process maturity frameworks. Advise senior leaders, design governance and ROI models, evaluate automation technologies and vendor solutions, guide cross-functional teams, and mentor junior analysts to embed continuous improvement across business units.

Lead BI analysis and reporting: collect and combine multiple data sources, build and maintain dashboards and BI solutions, produce KPI and root-cause reports, forecast and model business outcomes, communicate insights to stakeholders, respond to ad-hoc requests, and lead small projects to improve operational performance.

Process first mortgage loans from warm handoff through closing, gather and verify documentation, coordinate with members and third parties, ensure regulatory and Navy Federal compliance, submit files to underwriting/closing, clear conditions, track pipeline metrics, and communicate loan status until disposition.

Support enterprise data and technology transformation by gathering, analyzing, and documenting business requirements, workflows, and acceptance criteria. Liaise between stakeholders and development teams, manage backlogs, prioritize capability requests, evangelize transformative solutions, and support agile delivery and executive communications.

Monitor and analyze federal and state legislative and regulatory developments affecting credit unions, prepare briefing memos and reports, coordinate responses to government RFIs and inquiries, maintain policy tracking systems, collaborate with Legal and Compliance, support senior management research, and participate in external meetings as needed.

Provide hands-on systems administration and support for Microsoft and cloud infrastructure (Windows Server, M365, Entra ID, Azure). Manage endpoints with Intune/Autopilot, troubleshoot networking issues, perform maintenance and patching, lead technical workstreams, document configurations, and participate in on-call/off-hours support to ensure system reliability and security.

Provide executive and administrative support to the SVP and EPMO leadership: collect and prepare data and reports; coordinate meetings, travel and events; manage budgets, expense tracking and invoices; research and summarize operational issues; develop and maintain programs, process improvements, and documentation; represent the department in disaster recovery and cross-functional initiatives.

Provide financial consulting to clients to help them achieve their financial goals. Administer accounts, document activities, and conduct client reviews. Develop relationships, execute purchase orders, and stay informed on industry regulations.

Lead and supervise Investor Reporting team to manage remittance, reporting, and reconciliation for mortgage loans sold to investors. Ensure compliance with GSE and investor guidelines, perform accounting reconciliations, analytics, audits, UAT, process improvements, and mentor junior analysts while collaborating with internal teams and investors.

Lead multi-location desktop support teams to ensure timely, secure, high-quality end-user support across chat, email, phone, walk-up, and ticketing. Drive strategy, workforce planning, governance, vendor and budget management, security compliance, and continuous improvement.

Lead development and execution of internal communications to support business priorities and change initiatives. Craft executive messaging, manage multichannel content (intranet, email, digital signage), measure effectiveness, advise leaders, manage cross-functional campaigns, mentor junior staff, and optimize content processes for engagement and alignment.

The Principal Technical Product Analyst will strategize and enhance observability and AIOps capabilities, promote insights into operational efficiency, and lead cross-functional collaboration while ensuring standards and frameworks are established.

The role involves supporting system operations and maintenance, managing project tasks, analyzing data for operational efficiency, and providing technical guidance in controls and HVAC systems.

Lead and execute enterprise change initiatives: develop change strategies and plans, assess readiness, design communications and training (Prosci-based), engage executive and cross-functional stakeholders, mentor junior staff, run retrospectives, and drive adoption across multi-business units.

Lead GSOC program and project delivery by planning, prioritizing, and tracking initiatives that improve incident response, intelligence integration, and situational awareness. Manage cross-functional coordination, vendor integration, reporting/dashboards, governance, and continuous improvement. Oversee project managers, support crisis response and executive protection programs, and drive implementation and optimization of GSOC tools and processes.

Provide financial consulting to members and prospects by recommending investment and insurance solutions, administering and documenting accounts per regulatory standards, prospecting and growing a book of business, conducting seminars and events, partnering with wealth advisors, executing securities transactions, monitoring account performance, and supporting audits and compliance with FINRA, NASAA, and SEC rules.

Design, implement, and maintain OCI IaaS/PaaS platform services using IaC and automation. Build secure, scalable networking, observability, and provisioning patterns. Support operations, incident response, patching, backups, documentation, and on-call rotations. Partner with IAM, security, DB, and application teams to improve platform reliability and governance.

Analyze and report on business operations to optimize performance and forecast future results. Document and assess processes, identify inefficiencies, perform quantitative and root-cause analyses, create KPI reports, and support budgeting and planning. Lead small-to-medium projects and ensure cross-team integration aligned with strategic goals.