Jobs at Navy Federal Credit Union

Lead strategic direction and P&L for the Business Lending portfolio. Drive portfolio growth, credit quality, product strategy, market expansion, risk governance, and operational excellence. Build high-performing teams, enable technology-driven transformation, ensure regulatory compliance, and advise executive leadership on performance, opportunities, and strategic initiatives.

Provide administrative support for Collections by coordinating team tasks, training and mentoring staff, maintaining policies, records and reports, preparing correspondence and presentations, assisting with loan adjustment coordination, taking minutes, supporting projects and systems testing, and ensuring compliance with procedures and confidentiality.

Provide on-site desktop support and assist with installation, maintenance, and troubleshooting of workstations, mobile devices, printers, telephony and A/V equipment. Apply classroom knowledge to day-to-day IT tasks and projects, follow policies and change control, deliver excellent customer service, and work under guidance from team and management. Flexible, year-round part- or full-time internship aligned with school schedule.

Provide actionable business intelligence and lead complex analytical projects from inception to implementation. Design dashboards and BI/data warehouse solutions, perform qualitative and quantitative analyses, develop performance metrics, synthesize results, recommend strategic initiatives, manage cross-functional project teams, and mentor junior staff to improve operational efficiency and inform executive decision-making.

Serve as a senior learning consultant to identify organizational learning gaps, design and implement strategic learning solutions, curate content with SMEs, measure program effectiveness (ROI), mentor team members, manage cross-divisional learning projects, and align learning initiatives with enterprise strategy and culture.

Drive measurable business value across data portfolio initiatives by aligning work to strategic outcomes, defining value metrics, prioritizing capabilities, enabling cloud cost transparency, and delivering executive-ready portfolio insights. Partner across business, product, finance, and technology to translate stakeholder needs into validated requirements, manage backlogs, and support agile delivery and value realization.

Provide high-level administrative support to department leadership: collect and analyze data, coordinate meetings and travel, manage budgets and expenses, prepare reports and presentations, implement programs and process improvements, handle inquiries and complaints, and support disaster recovery and cross-divisional initiatives.

Assist in maintaining and operating chiller plants; support vendor management, optimize performance, and guide maintenance activities.

Provide scheduling and logistical support for training events: coordinate resources, facilities, systems (Verint, LMS), onboarding/offboarding, testing IDs, IT requests, materials, and reporting. Identify process improvements, lead small projects, analyze data, prepare reports, and collaborate with cross-functional teams while working autonomously within established procedures.

Lead and manage ServiceNow platform operations, oversee 20+ instances, stakeholder and vendor relationships, drive platform strategy, roadmap, upgrades, CMDB and discovery, team development, budget and compliance, and promote enterprise adoption of automation and AI capabilities.

Create and maintain reports and dashboards, analyze trends and KPIs, support business decisions with data visualizations and root-cause analysis, communicate insights to peers and mid-level management, and collaborate on team projects.

Lead systems analysis initiatives to align IT systems with business strategy. Drive automation, process improvement, and consistent documentation and testing across teams. Oversee multiple project streams, manage timelines and budgets, build cross-functional collaboration, provide strategic guidance and mentorship, and align change frameworks and training with business readiness.

Provide advanced administrative support to department leadership: manage executive schedules, prepare data/reports, coordinate meetings and travel, handle budgeting and expense tracking, execute programs and process improvements, and manage vendor/member interactions and confidential communications.

Lead and oversee internal audit teams to plan and execute risk-based operational audits, advise on controls and governance, drive remediation, integrate data analytics, and develop audit staff.

Lead BI analysis and reporting: collect and combine multiple data sources, build and maintain dashboards and BI solutions, produce KPI and root-cause reports, forecast and model business outcomes, communicate insights to stakeholders, respond to ad-hoc requests, and lead small projects to improve operational performance.

Lead strategic engagement with federal agencies, Congress, regulators, and political stakeholders to advance Navy Federal's public policy priorities. Develop advocacy strategies, represent the organization in high-level meetings, advise leadership on political and regulatory developments, collaborate with internal teams, and prepare briefing materials to influence legislative and regulatory outcomes.

Lead vision, strategy, and delivery for a digital product by partnering with developers, UX, stakeholders and external partners. Define use cases, prioritize backlog, translate partner capabilities into requirements, analyze user and market data, support launch and communications, and drive continuous improvement within regulated fintech environments.

Lead strategic compensation consulting across business units: design and implement pay programs, manage annual merit/bonus processes, analyze market data and pay equity, drive compensation projects, partner with HR and Finance, communicate changes, and mentor junior team members to ensure competitive, compliant compensation strategies.

The Financial Advisor provides consulting to clients on financial goals, manages client accounts, and promotes NFFG products. Duties include relationship building, conducting seminars, providing investment expertise, and ensuring compliance with regulations.

Own and execute integrated marketing campaign delivery within scrum teams: translate product strategy into briefs/user stories, support audience selection and targeting, align cross-channel paid/owned/earned efforts, measure and report performance, manage agency collaboration, and support roadmap prioritization and compliance.