Jobs at Navy Federal Credit Union

Develop and execute Navy Federal’s enterprise AI and Generative AI strategy, prioritize the AI technology roadmap, identify member-experience opportunities, and guide cross-functional implementation. The role partners with risk, compliance, legal, governance, innovation, business, and technology stakeholders; manages vendors; promotes ethical AI; communicates complex concepts to varied audiences; supports change management and strategic planning; and monitors emerging AI trends and technologies.

Supports Workplace Infrastructure and Logistics analytics by collecting, cleaning, processing, and analyzing data; developing Tableau and Power BI dashboards; automating data workflows; identifying actionable insights; preparing reports and presentations; and interviewing stakeholders. The intern collaborates with analysts and internal business partners to improve data-driven departmental decisions and must remain enrolled in a college-level or degree-seeking program throughout the internship.

Supports risk management by documenting and testing internal controls for finance and accounting processes. Assesses operational, financial reporting, and regulatory risks; supports RCSA and SOC-1 reviews; gathers and analyzes data; identifies deficiencies and improvement opportunities; and recommends mitigation, remediation, corrective actions, and additional controls. Works under close supervision while collaborating with management and business personnel.

Processes checks, money orders, cashier’s checks, and other remittances by sorting, scanning, validating, allocating, and depositing funds. Reviews transaction authenticity, negotiability, fraud risks, compliance requirements, holds, and special handling needs. Researches member accounts and multiple systems, prepares regulatory correspondence, meets production and service targets, resolves issues with internal partners, and recommends process improvements while following federal regulations and credit union safety procedures.

Processes checks, money orders, cashier’s checks, and other remittances by sorting, scanning, validating, allocating, and depositing funds accurately. Reviews transaction authenticity, negotiability, fraud risks, holds, and regulatory compliance. Researches member accounts and multiple processing systems, prepares member correspondence, resolves issues with internal partners, and escalates exceptions. Maintains production and service-level goals while following safety protocols, federal regulations, and organizational policies.

Processes and validates checks, money orders, cashier’s checks, and other remittances. Verifies transaction authenticity, negotiability, fund allocation, deposits, fraud risks, holds, and compliance with internal policies and federal regulations. Performs account research, correspondence, document processing, issue resolution, and accurate system logging while meeting production and service-level goals. Collaborates with internal partners, escalates compliance concerns, and recommends process improvements.

Lead Oracle HCM enterprise technology initiatives for Benefits and Payroll, including system configuration, integrations, data flows, cloud solution design, release alignment, and SDLC delivery. Serve as the primary technical advisor, manage complex projects, review deliverables, support stakeholders, improve procedures, and mentor staff. The role requires advanced Oracle HCM, cloud, AI, ticketing, leadership, and stakeholder management expertise.

Performs IT audit, advisory, and pre-implementation reviews; assesses technology risks and controls, conducts walkthroughs, tests evidence, evaluates system readiness, documents workpapers, and identifies issues. The role supports data analytics initiatives, collaborates with audit stakeholders and project teams, monitors regulatory and technology developments, and manages multiple engagements and timelines.

Leads technical and operational support for Pega Marketing, resolving business-user issues and designing solutions. Analyzes complex quantitative and qualitative data to generate marketing, operational, and technology insights. Partners with stakeholders to optimize the Martech stack, improve member engagement and process efficiency, guide solution design, translate technical concepts, mentor professionals, and influence strategic decisions through advanced analytics.

Investigates insider threat, counterintelligence, cyber-enabled, fraud, and data misuse activity across corporate and operational environments. The role develops investigative plans, conducts interviews, analyzes technical and behavioral evidence, preserves chain of custody, assesses risk, and prepares reports for leadership. It partners with security, fraud, HR, legal, compliance, technology, and law enforcement stakeholders to mitigate threats, improve controls, support governance, and strengthen enterprise resilience.

Leads complex operational coordination, case and mission oversight, risk assessment, stakeholder alignment, and executive decision support. Produces briefings, assessments, reports, and strategic communications; advises leadership on policy and operational requirements; resolves cross-functional issues; improves information management and reporting practices; and coaches junior and mid-level Case Management Officers.

Supports commercial building automation, HVAC, and electrical control systems. Responsibilities include BAS programming and configuration, troubleshooting, equipment maintenance, energy and efficiency analysis, regulatory compliance, inventory oversight, contractor coordination, and project supervision. The role also provides technical guidance, maintains system databases for business continuity, completes service orders, and supports upgrades to improve facility performance and reliability.

Twelve-week cybersecurity internship supporting research and analysis of cybersecurity exposure topics. Responsibilities include collecting and reviewing data, documenting findings, creating technical and non-technical summaries, collaborating on issue identification and tracking, following security and privacy procedures, and presenting an end-of-program project. Candidates must be enrolled in an accredited degree program with graduation expected December 2027 or later.

Lead Azure FinOps strategy, billing administration, cost forecasting, budgeting, optimization, and cloud governance. Develop spend-monitoring tools and dashboards, manage reservations and savings plans, analyze usage, recommend cost-efficient architectures, and ensure financial and regulatory compliance. Collaborate with engineering, finance, procurement, and cloud vendors while contributing to platform automation, infrastructure as code, roadmap planning, and team training.

Design, develop, test, deploy, and optimize software applications supporting BSA and OFAC compliance teams. Translate business requirements into scalable technical solutions, integrate systems and SaaS providers, troubleshoot complex issues, conduct code reviews, and improve application performance. Lead small projects, collaborate with stakeholders, mentor team members, and support software engineering standards while maintaining regulatory compliance.

Summer Associate Experience Analyst interns analyze business processes, gather requirements, use data and research to recommend improvements, map member and employee experiences, support Agile delivery and testing, and help develop dashboards, products, and technology solutions. The role offers hands-on project experience in financial services and technology, culminating in a capstone presentation.

Leads multiple Desktop Support teams and managers across high-volume, multi-channel environments. Oversees service delivery, workforce planning, performance metrics, governance, security compliance, vendor relationships, budgets, business continuity, and continuous improvement. Develops operational strategy, drives automation and self-service initiatives, manages enterprise technology projects, and partners with senior leadership to improve customer experience, efficiency, and organizational outcomes.

Supports the Microsoft Power Platform and Dynamics CRM team through platform development, business requirements research, technical documentation, governance support, and adoption initiatives. The intern participates in Agile Scrum projects, documents discovery sessions in Azure DevOps, communicates platform changes to stakeholders, collaborates with consultants, and improves SharePoint-based platform archives and communications while developing hands-on Power Platform expertise.

Leads complex integration, regression, functional, automated, and API testing for highly integrated systems. Creates test plans, cases, automation scripts, API test suites, documentation, and defect reports. Performs root-cause analysis, validates REST and SOAP services, troubleshoots automation, supports CI/CD and audit traceability, and collaborates with developers and business stakeholders. Serves as a subject matter expert and mentors other testers while participating in Agile development, estimation, process improvement, and system lifecycle activities.

Supervises training and development operations, including curriculum design, learning needs assessments, instructor evaluation, employee training, and learning technology implementation. Leads cross-functional projects, change management initiatives, and process improvements while managing timelines, budgets, vendors, and business risks. Provides analysis and recommendations to leadership, supervises and mentors staff, resolves performance gaps, and serves as an acting manager when needed.