Jobs at Navina

Lead product strategy and execution for a core domain, owning the roadmap, vision, metrics, and cross-functional delivery. Manage and mentor product managers while partnering with Engineering, Data Science, clinical experts, customers, and strategic partners. Translate complex technical and clinical needs into scalable product solutions, drive zero-to-one or growth initiatives, and align stakeholders across the organization.

Own a B2B SaaS product area end to end, from user discovery and prototyping through delivery, measurement, and iteration. Translate customer needs into product requirements, prioritize trade-offs, partner with engineering and design, define KPIs, and drive adoption with cross-functional teams. The role emphasizes hands-on AI-assisted experimentation, strong UX judgment, data-driven decisions, technical fluency, and collaboration with customers and internal stakeholders.

Generate and qualify sales pipeline for Navina’s healthcare AI platform through outbound and inbound outreach. Research target accounts, personalize multichannel campaigns using email, phone, and LinkedIn, qualify healthcare decision-makers, maintain CRM records, support events, collaborate with Sales, Marketing, and Revenue Operations, and optimize outreach using performance metrics.

Own and optimize revenue operations processes across sales and customer success, from lead through renewal. Drive adoption of GTM tools, build DealHub quoting workflows, create enablement programs, monitor SaaS KPIs, and deliver reports and analysis for leadership. Partner cross-functionally with Sales, Customer Success, Marketing, and systems administrators while integrating AI tools into reporting, documentation, and process design.

Resolve customer technical issues within SLA, troubleshoot web applications and data-related problems, and maintain high customer satisfaction. Collaborate with R&D, Product, Customer Success, and Medical teams on complex escalations. Improve support processes, document solutions in the knowledge base, and contribute to troubleshooting methodologies. The role requires SQL and data analysis expertise, customer-facing communication, project management, and preferably programming and healthcare industry experience.

Own and scale Navina's global B2B demand engine: build and optimize multi-channel paid and organic campaigns (paid search, paid social, SEO/GEO, ABM), improve website conversion through experimentation, identify emerging acquisition channels and AI opportunities, collaborate with content/design/sales, and manage external agencies to drive awareness, engagement, and enterprise pipeline growth.

Lead platform architecture and AI-first innovation for a cloud-native AWS SaaS healthcare product. Define standards, build POCs for LLM/agent integrations, evangelize AI tooling, enforce governance, and collaborate cross-functionally to ensure scalability, security, and compliance.

Lead and expand a Customer Success team for a digital health SaaS, drive strategic outcomes across health system accounts, manage implementations, advocate for clients, track KPI-driven account health, participate in product roadmap and cross-functional collaboration to increase engagement, retention, and upsell.