Teams at Navina

Resolve customer technical issues within SLA, troubleshoot web applications and data-related problems, and maintain high customer satisfaction. Collaborate with R&D, Product, Customer Success, and Medical teams on complex escalations. Improve support processes, document solutions in the knowledge base, and contribute to troubleshooting methodologies. The role requires SQL and data analysis expertise, customer-facing communication, project management, and preferably programming and healthcare industry experience.

Own end-to-end technical project management for complex healthcare implementations, including Epic EMR integrations, interface activation, data validation, testing, go-live, and stabilization. Coordinate cross-functional teams and customer stakeholders, manage project plans, risks, dependencies, scope changes, and executive communications. Apply expertise in healthcare workflows, interoperability, value-based care, risk adjustment, and quality programs to deliver successful implementations across health systems, hospitals, health plans, and provider organizations.

Supports the CEO and CTO with complex calendar management, international travel planning, meeting preparation, communications, expense tracking, investor relations, corporate events, document editing, and action-item follow-up. Serves as a professional liaison among executives, clients, and vendors while managing confidential information and shifting priorities. Requires strong Hebrew and English communication skills, exceptional organization, flexibility, and availability outside regular business hours when needed.