Jobs at Multiverse

Designs measurable, job-aligned AI learning programmes using backward design and ADDIE. Evaluates and improves AI-generated content, creates high-touch learning experiences, applies prompt engineering, prototypes new learning formats, and advises stakeholders on curriculum quality. The role requires technical understanding of generative or agentic AI, instructional design experience, stakeholder influence, resilience, and a focus on learner and workplace outcomes.

Design and improve job-aligned instructional programmes for Data Science, Analytics, and generative or agentic AI learners. Apply backward design and ADDIE to create measurable outcomes, assessments, multimedia, branching experiences, and high-touch learning moments. Evaluate AI-generated content, use prompt engineering to accelerate development, identify learning-impact gaps, influence stakeholders, and prototype scalable learning formats.

Coordinate coach and instructor onboarding, training, certifications, compliance, and enablement operations. Own enablement initiatives end to end, manage shared senior staff capacity, maintain content and communications, track delegated work, prepare quality calibration inputs, and report to senior leadership. The role also develops operational processes, dashboards, and reports that improve consistency, performance, and learner outcomes.

Own the end-to-end customer journey for Enterprise accounts, from post-sale implementation through value realization, renewal, and expansion. Build executive relationships, lead launch planning and business reviews, correlate learner outcomes with client KPIs, develop ROI narratives, identify upsell opportunities, and coordinate internal teams to improve customer outcomes and account growth.

Build and deploy AI-powered GTM workflows, CRM automations, integrations, middleware, and scripts across Salesforce and related systems. Own solutions from problem definition through monitoring, iteration, and documentation. Partner with Marketing, Sales, Customer Success, Data, and Finance to automate processes, evaluate tools, improve reliability, and deliver measurable business value. The role requires strong CRM and data fundamentals, hands-on coding and low-code automation experience, AI workflow expertise, and the ability to translate business problems into maintainable technical systems.

Deliver AI and productivity workshops, drop-in sessions, and technical learning content for apprentices. Facilitate engaging online sessions, moderate assignments, provide developmental feedback, coordinate learner interventions, and collaborate with coaches and operations teams. Apply AI in business contexts to explain technical concepts, support learner progress, and demonstrate how AI creates measurable business value. Maintain current industry knowledge and contribute to an inclusive, motivating learning environment.

Own the vision, strategy, and roadmap for Multiverse’s internal People technology ecosystem. Build scalable HR systems, integrations, data flows, identity capabilities, and automation supporting approximately 1,000 employees. Partner with People, Engineering, Security, Compliance, Legal, Analytics, and Operations to make build-versus-buy decisions, improve employee experiences, establish reliable processes, and measure operational impact through KPIs.

Own end-to-end recruitment for Operations and G&A roles, partnering with hiring managers on market strategy, requirements, structured assessments, sourcing, candidate relationships, and hiring decisions. Analyze pipeline data to improve processes, maintain a high hiring bar, deliver excellent candidate experiences, and use recruiting technology and AI tools to improve productivity and data quality.

Own end-to-end recruiting strategies for Operations and G&A teams, including sourcing, candidate evaluation, stakeholder advising, assessment design, hiring decisions, candidate relationship management, and closing. Use market intelligence, hiring data, AI tools, and recruiting technology to improve quality and velocity while maintaining a high hiring bar. Partner with managers and People and Talent colleagues to build strong talent pipelines and deliver an exceptional candidate experience.

Support the CEO Office with corporate development, international market expansion, strategic investments, partnerships, acquisitions, and post-acquisition integration. Build market assessments, business cases, and OKR tracking while coordinating due diligence across functions. Project manage critical cross-functional initiatives, establish milestones and ownership, identify blockers, and support new product, market, and operating model launches. Work closely with the CEO, leadership team, and senior business stakeholders.

Lead Multiverse’s internal communications strategy, including company messaging, leadership communications, All Hands, internal briefings, FAQs, and communication channels. Advise the CEO and executive team, partner with People and cross-functional teams, and translate business data into compelling narratives. Own Slack, intranet, and email communications while measuring engagement, employee understanding, and narrative consistency.

Partners with the CRO and GTM leadership across Sales, Customer Impact, Marketing, Revenue Operations, and Enablement. Drives performance, productivity, organizational design, workforce planning, compensation, talent management, succession, employee relations, restructures, and performance processes. Uses commercial metrics and AI-enabled workflows to improve business outcomes, advises senior leaders, and ensures strong operational fundamentals in a fast-paced environment.

Lead design and delivery of production AI agent systems end-to-end: architecture, context/retrieval strategies, tool integrations, evaluation pipelines, and full-stack implementation. Drive technical direction, mentor engineers, and use Claude Code as the primary development workflow to embed AI across the company.

Own the end-to-end post-sale journey for strategic enterprise accounts, building executive relationships, creating success plans, leading business reviews, and demonstrating measurable customer value. Partner with onboarding, sales, delivery, product, and support teams to ensure successful adoption, resolve barriers, identify expansion opportunities, and maintain strong governance and operating rhythms.

Lead product marketing to define category narrative and positioning, run competitive intelligence and win-loss, own GTM orchestration and launches, enable Sales with strategic collateral, inform pricing and packaging, and build a product marketing team that translates technical AI capabilities into buyer-focused value to drive enterprise deals.

Own month-end and year-end close activities, including journals, reconciliations, accruals, prepayments, reporting packs, and group consolidation support. Contribute to technical accounting, statutory reporting, external audits, internal controls, risk assessments, and remediation. Drive finance process improvement and automation using NetSuite and AI-enabled workflow tools. The role will progressively assume greater ownership of group consolidation and financial reporting.

Lead and grow full-stack teams owning Diagnose & Prescribe: build AI-heavy services (RAG, LLM scoring), prescription and eligibility logic, recommendations and onboarding, migrate monolith to services, stay hands-on in design and code, ensure engineering standards, observability, and predictable delivery while partnering with Product, Design, and GTM.

Lead design and delivery of Multiverse's support function: build the support operating model and Intercom configuration, set metrics and AI resolution roadmap, coach and develop a small team, own cross-functional escalation and insights, and present business cases linking support to retention and revenue protection.

As Senior Legal Counsel, you will advise on German operations, manage contract lifecycles, navigate regulatory landscapes, and handle employment law matters while supporting UK operations.

As a Strategic Account Executive at Multiverse, you will manage enterprise relationships, drive new opportunities, and apply MEDDIC methodologies to close complex multi-million-pound deals with C-level executives while collaborating with cross-functional teams.