Jobs at MS Companies

Owns the product roadmap and backlog for customer support experiences, tools, processes, automation, and contact centre technologies. Partners with Engineering, Design, Operations, Data and AI, and Service teams to identify opportunities, prioritise investments, improve customer and colleague experiences, increase operational efficiency, and deliver measurable business value through continuous product improvement.

Handles stock, deliveries, replenishment, and behind-the-scenes store operations to keep the shop floor fully stocked, clean, and ready for customers. Uses digital tools to track deliveries and manage inventory, works at a fast physical pace, and supports colleagues across the store. Requires flexibility for early or late shifts and weekend availability.

Manage stock, deliveries, replenishment, and other behind-the-scenes store operations. Track deliveries and stock using digital tools, move products efficiently, maintain shop-floor availability, and support colleagues across the store. The role is physically demanding, fast-paced, and requires flexibility for early mornings, overnight hours, weekends, and changing retail priorities.

Provides fast, friendly customer service in the M&S Food section; recommends products, supports sales growth, replenishes stock, uses digital tools, and adapts across store areas. The role requires resilience, flexibility, teamwork, and the ability to perform efficiently during busy trading periods.

Performs physically demanding store operations, including receiving deliveries, managing stock, replenishing the shop floor, tracking inventory with digital tools, and supporting colleagues across the store. The role requires flexibility for early morning, evening, and weekend shifts, as well as fast, accurate work in a high-intensity retail environment.

Develop and deliver internal communications supporting transformation, culture, strategy, and business priorities across Retail, People, Digital & Technology, and Finance. Create multi-channel content and campaigns, partner with senior leaders, communicate colleague initiatives, and measure engagement using feedback and data.

Serve customers across in-store and digital channels, provide product recommendations, achieve sales targets, maintain product presentation and availability, follow safe working practices, support store operations, and collaborate flexibly with colleagues. The role also involves participating in store events, community initiatives, and ongoing personal development.

Provides frontline retail service by assisting customers, recommending and selling products, replenishing stock, using digital tools, and working flexibly across store areas. Delivers fast, high-quality service in a busy environment while supporting sales growth, maintaining product knowledge, and contributing to a collaborative team.

Serve customers and drive sales in store and through digital channels. Responsibilities include providing exceptional customer service, recommending products, maintaining product presentation and availability, supporting store events and targets, following safe working practices, minimizing losses, completing operational processes, and collaborating flexibly with colleagues. Full flexibility outside specified working hours is required.

Delivers exceptional customer service and drives sales across in-store and digital channels. Responsibilities include product presentation, customer recommendations, meeting selling targets, supporting store operations, following safety practices, minimizing losses, participating in community initiatives, and collaborating flexibly with colleagues.

Performs physically demanding back-of-house retail operations, including receiving deliveries, managing stock, replenishing the shop floor, and maintaining product availability. Uses digital tools to track deliveries and stock, operates relevant mechanical equipment, and works flexibly across the store. Requires early morning shifts, teamwork, speed, accuracy, and adaptability in a fast-paced environment.

Serve customers across in-store and digital channels, provide product recommendations, create strong shopping experiences, achieve selling targets, maintain product presentation and availability, follow safe and legal practices, support store operations, and collaborate flexibly with colleagues.

Provide friendly, high-quality customer service in the M&S Cafe while recommending food, drinks, products, and services. Support selling targets, maintain excellent product presentation and availability, follow safe working practices, minimize losses, and help the store operate efficiently during busy periods. Work flexibly across the store, participate in events and community initiatives, and support colleagues’ development. Flexibility outside the listed hours is required.

Hands-on retail operations role supporting deliveries, stock movement, shelf replenishment, store organization, digital stock tools, and busy-period teamwork. Requires physical activity, flexibility beyond scheduled hours, and readiness to work across back-of-house and shop-floor environments.

Provide fast, friendly café service in an M&S store. Take and fulfil orders using digital tools, recommend food and drinks, maintain food safety standards, manage queues during busy periods, and support colleagues. The role requires pace, flexibility, teamwork, calmness under pressure, and consistent delivery of high-quality customer service.

Provides exceptional customer service and sales support in-store and through digital channels. Responsibilities include product presentation, recommending products, achieving sales targets, supporting store operations, following safety practices, minimizing losses, participating in community initiatives, and collaborating with colleagues. The role requires flexibility, customer focus, adaptability, and willingness to work across store activities.

Supports store operations by receiving deliveries, moving and replenishing stock, maintaining clean and customer-ready shelves, using digital stock tools, and assisting the wider team during busy periods. The role is physical, fast-paced, hands-on, and requires flexibility beyond the listed evening and Saturday hours.

Supports store operations by receiving and moving deliveries, replenishing shelves, tracking stock with digital tools, maintaining shop-floor readiness, and assisting the wider team during busy periods. This is a fast-paced, physical retail role requiring flexibility beyond scheduled evening shifts and work across back-of-house and shop-floor areas.

Provide fast, friendly café service in an M&S store. Take and fulfil orders using digital tools, prepare and recommend food and drinks, maintain food safety standards, manage queues during busy periods, and support colleagues while delivering a high-quality customer experience.

Provides fast, friendly café service in an M&S store, taking and fulfilling customer orders, recommending food and drinks, maintaining food safety standards, managing queues, and supporting colleagues during busy periods. Requires flexibility, digital confidence, teamwork, and the ability to remain calm and efficient under pressure while delivering high-quality customer experiences.