Colleague Communications Manager - M&S Group

At M&S, transformation is at the heart of everything we do. As Colleague Communications Manager, you'll play a key role in bringing that transformation to life for thousands of colleagues across the business. Working at the centre of Corporate Affairs, you'll develop engaging communications that connect colleagues to our strategy, celebrate progress, drive cultural change and ensure our people understand the part they play in shaping the future of M&S. You'll support some of our most important functions, including Retail, People, Digital & Technology and Finance, helping leaders communicate with clarity, authenticity and impact.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What you’ll do 

Your key accountabilities will include:

• Partner with leaders across Retail, People, Digital & Technology and Finance to create and deliver colleague communications that support business priorities, transformation programmes and strategic change.
• Develop engaging content and campaigns across a range of channels including newsletters, town halls, huddles and IRIS, ensuring colleagues remain informed, inspired and connected to the M&S strategy.
• Create compelling stories that bring transformation, culture and performance to life, helping colleagues understand both the long-term vision and the day-to-day activity that supports it.
• Lead communications around colleague-focused initiatives including wellbeing, development, benefits, DE&I activity and charity partnerships, helping reinforce M&S as a great place to build a career.
• Measure the effectiveness of communications, gather insight from colleagues and use data and feedback to continually improve engagement and communication outcomes.

Who you are 

We're looking for an experienced internal communications professional who thrives in a fast-paced, complex environment and enjoys working closely with senior stakeholders. You'll be a confident storyteller, able to translate business strategy into clear, engaging communications that resonate with colleagues at every level.

You'll bring:

• Significant internal communications experience, ideally gained within a large, complex organisation.
• Exceptional written and verbal communication skills.
• Experience supporting transformation, change or culture programmes.
• A strong background in strategic messaging, communication planning and campaign delivery.
• Experience creating or overseeing multi-channel content, including events, video and visual communications.
• The ability to build strong relationships, influence stakeholders and deliver at pace

What’s in it for you? 

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours 
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome 

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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