Jobs at MoonPay

Lead a customer experience team supporting global customers and partners. Improve support workflows with AI and automation, manage in-house and outsourced 24/7 operations, run incident response, develop support policies and readiness programs, and partner with Product, Engineering, Compliance, and Risk to improve customer outcomes, quality, and efficiency.

Lead Product Data & Analytics, building and scaling a team of data scientists, analytics engineers, and analysts. Own roadmap, standards, experimentation, metrics, and data products; embed analytics into product development; partner with cross-functional leaders; hire and mentor senior staff and report impact to execs.

Own Trust & Safety Operations efficiency, process improvements, documentation, metrics, dashboards, reporting, partner coordination, escalations, training, and tooling enhancements. Support the broader fraud program by maintaining roadmaps, risk and issue registers, KPI/KRI reporting, governance records, and decision logs. Partner cross-functionally with Fraud Strategy, Investigations, Compliance, Risk, Legal, Engineering, and Operations leadership to drive initiatives and recommendations to completion.

Support the CFO and SVP of Strategy and Investments by managing calendars, travel, expenses, meetings, off-sites, agendas, logistics, materials, and follow-ups. Handle confidential information with discretion, anticipate executive needs, coordinate with the executive assistant team, and complete ad hoc projects and research. The role requires strong organization, communication, judgment, urgency, and proficiency with workplace productivity tools.

Develop partner-specific pricing strategies for products and bundles, analyze volume, conversion, cost, and competitive data, and identify revenue opportunities. Build AI-powered pricing calculators, deal-sizing models, dashboards, and experimentation frameworks. Collaborate with Finance, Partnerships, Product, Compliance, and Legal to ensure commercially sound pricing. Establish scalable pricing frameworks, reduce escalations, document decisions, and communicate complex pricing recommendations to senior stakeholders and non-technical partners.

The Principal Designer leads high-priority creative projects from concept through delivery across brand, product, motion, AI video, and go-to-market campaigns. This hands-on senior individual contributor establishes design quality, presents work to stakeholders and clients, collaborates cross-functionally, and mentors designers. The role requires strong branding, digital, UX/UI, motion, visual storytelling, design systems, and emerging-technology experience, with proficiency in Figma, Adobe Creative Suite, and related web and motion tools.

Lead high-impact strategic and operational programs across Product, Engineering, and business functions. Structure ambiguous problems, develop business cases and quantitative models, manage dependencies and risks, and drive execution through measurable outcomes. Build scalable processes, governance, workflows, and AI-powered automation while advising senior leaders on customer, market, competitive, and business performance insights.

Build and operate MoonPay’s developer platform, including APIs, SDKs, embedded components, reference applications, and integration tooling. Design secure browser and mobile experiences, simplify payment and crypto workflows, and ensure reliable distributed transaction processing. Own developer interfaces, documentation, versioning, observability, and migration strategies while supporting authentication, identity, KYC, payment methods, and purchasing capabilities across web, iOS, and Android.

Design and build MoonPay’s unified identity and KYC platform across products, partners, and regulated jurisdictions. Responsibilities include defining architecture and technical strategy, modeling identity lifecycles, building secure APIs and SDKs, integrating verification providers, protecting sensitive data, and establishing consent, authorization, auditability, observability, versioning, and failure-handling practices. The role requires hands-on engineering, cross-functional influence, and leadership through ambiguity.

Lead MoonPay’s first-line business risk and controls framework across fiduciary, custody, and regulated financial services activities. Build risk assessments, control standards, monitoring and testing programs, governance, issue management, remediation, and reporting. Partner with business leaders and Risk, Compliance, Legal, and Internal Audit under the three-lines-of-defense model. Scale control infrastructure, strengthen accountability, and ensure alignment with US banking regulations and supervisory expectations.

Own end-to-end technical recruiting across Engineering, Data, AI, and Security. Partner with hiring managers, develop sourcing and talent-mapping strategies, use market data to improve searches, and close candidates in competitive markets. Apply AI to sourcing, screening, research, reporting, and process improvement while advising technical leaders and contributing to better recruiting practices.

Serve as MoonPay UK's MLRO and SMF17 holder, owning AML/CTF and CASS frameworks, suspicious activity reporting, compliance training, regulatory engagement, audits, and FCA authorisation support. The role requires deep UK financial crime and client asset protection expertise, leadership across jurisdictions, and the ability to build practical compliance controls in a fast-growing crypto and fintech environment.

Design, build, and operate high-throughput Rust backend services for financial transactions, compliance, custody, stablecoins, and blockchain infrastructure. Own features end to end, integrate with banks, payment processors, blockchains, and compliance vendors, and improve observability, security, incident response, and API quality. Staff engineers additionally set technical direction, make cross-team architecture decisions, and mentor engineers.

Develop and support corporate IT applications, integrations, automations, authentication, collaboration, and iPaaS systems. Build Workato and Fivetran solutions, monitor systems, respond to incidents, establish engineering practices and controls, document procedures, and identify system requirements. The role also involves cloud infrastructure, scripting, SQL, troubleshooting, security monitoring, and cross-functional IT escalation support.

Own the multi-year KYB product strategy for MoonPay Enterprise, including business onboarding, conversion funnels, API and partner experience, compliance workflows, verification vendors, and provider orchestration. The role requires turning regulatory requirements into scalable product logic, improving verification speed and automation, measuring funnel performance, and expanding AI-assisted review while maintaining risk controls. This principal-level PM partners closely with compliance, banking providers, and engineering to build an API-first B2B onboarding platform.

Monitor security alerts across network, endpoint, and cloud environments; investigate suspicious activity and data-exfiltration indicators; respond to incidents using established playbooks; remediate phishing and malware threats; manage endpoint and identity-security workflows; support first-line IT requests; document tickets, incidents, and shift notes; monitor external attack-surface threats; and improve runbooks and knowledge-base documentation.

Own the real-time fraud decisioning platform and complete machine learning lifecycle, including feature infrastructure, model serving, feedback loops, fallback paths, monitoring, replay, shadow testing, staged rollouts, and model retirement. Lead technical direction through ambiguity, establish engineering standards, scale high-availability services under strict latency budgets, and ensure alignment between training and production serving.

Partner with Product and Engineering to define metrics, run root-cause analyses and experiments, build tracking, reporting, and automated alerts, model data in dbt/BigQuery, scale AI-assisted analytics for self-serve, and communicate insights to drive product and business decisions.

Lead design and evolution of a company-wide data platform spanning streaming, batch, warehousing, orchestration, governance, and ML enablement. Deliver core platform capabilities, reliable real-time pipelines, shared tooling, and scalable infrastructure. Drive cross-team initiatives, champion golden paths, improve reliability/cost/observability, ensure regulatory compliance, and mentor senior engineers while influencing technical strategy and standards.

Partner with the SVP of Corporate Development to translate strategic priorities into clear plans, lead high-priority cross-functional initiatives end-to-end, support strategic transactions and partnerships, drive alignment across senior stakeholders, and build operating cadences for prioritization and tracking. Produce strategic analysis and materials to enable senior leadership decision-making and ensure execution and measurable outcomes.