Teams at MoonPay

The Principal Risk Analyst will identify, assess, monitor, and mitigate counterparty, market, liquidity, operational, technology, information security, and blockchain risks within a crypto payments business. Responsibilities include reviewing payment flows and products, assessing third parties and crypto protocols, developing risk frameworks, defining risk appetite and KRIs, supporting treasury and resilience activities, and preparing reporting for leadership, auditors, and partners.

Lead a customer experience team supporting global customers and partners. Improve support workflows with AI and automation, manage in-house and outsourced 24/7 operations, run incident response, develop support policies and readiness programs, and partner with Product, Engineering, Compliance, and Risk to improve customer outcomes, quality, and efficiency.

Lead Product Data & Analytics, building and scaling a team of data scientists, analytics engineers, and analysts. Own roadmap, standards, experimentation, metrics, and data products; embed analytics into product development; partner with cross-functional leaders; hire and mentor senior staff and report impact to execs.