Jobs at Monterra Credit Union

Provides branch-based financial services to credit union members, including account opening, loan processing, cash handling, transaction support, product recommendations, and regulatory compliance. Builds community relationships and supports business development while cross-serving deposit, lending, investment, and other financial products. Maintains accurate cash reserves and negotiable items, exercises judgment to meet member needs, and delivers personalized financial education and service.

Processes member transactions including deposits, withdrawals, check cashing, loan payments, and cash disbursements. Balances and secures cash reserves, maintains key and dual controls, opens membership and deposit accounts, and explains credit union products and services. Provides courteous member service, cross-services financial products, handles inquiries and account requests, and complies with applicable banking regulations.

Provides administrative and operational support to the Marketing and Community Relations Department. Coordinates marketing requests, communications, promotional materials, budgets, vendors, website and intranet updates, statement messaging, branch deployments, and marketing events. Maintains files, inventories, displays, and schedules while supporting internal teams and ensuring accurate, timely delivery of marketing materials across various channels.

Provide prompt, accurate member service and perform teller cash-handling tasks including deposits, withdrawals, check cashing, loan payments, new accounts, and cross-selling credit union products while maintaining cash controls and complying with banking regulations.

Execute and optimize multi-channel marketing campaigns to drive card acquisition, digital engagement, and new member growth. Manage marketing automation (Visa Campaign Solutions, SMS, email), website/ATM content, analyze campaign and channel data, collaborate with stakeholders and vendors, and ensure timely, on-brand communications and process improvements.

Lead end-to-end digital marketing strategy across website, app, email, SMS, and digital media to drive member acquisition, engagement, retention, and product adoption using data-driven testing, personalization, analytics, and cross‑functional collaboration.

Lead and manage the network team to design, maintain, and secure LAN/WAN, servers, virtualization, cloud services, VoIP, and network hardware. Oversee staff development, backups, documentation, vendor collaboration, end-user support, and compliance with financial regulations.