Jobs at Monterra Credit Union

Manages the corporate front desk and lobby while supporting Employee Experience operations, including meetings, events, benefits administration, recruiting tasks, employee communications, training coordination, onboarding, HR systems, records, supplies, and engagement programs. Provides administrative support, maintains accurate reports and employee information, coordinates vendors and deliveries, and assists with executive support and general office operations.

Processes and evaluates consumer loan applications across phone, email, chat, text, digital, and mail channels. Reviews documentation, recommends approvals or denials, communicates decisions and funding requirements, performs loan calculations, manages pipelines, funds loans, maintains member records, and ensures compliance with lending policies and regulations. Provides member service, cross-sells financial products, assists with membership applications, and supports workflow improvements.

Provides branch-based financial services to credit union members, including account opening, loan processing, cash handling, transaction support, product recommendations, and regulatory compliance. Builds community relationships and supports business development while cross-serving deposit, lending, investment, and other financial products. Maintains accurate cash reserves and negotiable items, exercises judgment to meet member needs, and delivers personalized financial education and service.

Provide prompt, accurate member service and perform teller cash-handling tasks including deposits, withdrawals, check cashing, loan payments, new accounts, and cross-selling credit union products while maintaining cash controls and complying with banking regulations.

Execute and optimize multi-channel marketing campaigns to drive card acquisition, digital engagement, and new member growth. Manage marketing automation (Visa Campaign Solutions, SMS, email), website/ATM content, analyze campaign and channel data, collaborate with stakeholders and vendors, and ensure timely, on-brand communications and process improvements.

Lead end-to-end digital marketing strategy across website, app, email, SMS, and digital media to drive member acquisition, engagement, retention, and product adoption using data-driven testing, personalization, analytics, and cross‑functional collaboration.

Lead and manage the network team to design, maintain, and secure LAN/WAN, servers, virtualization, cloud services, VoIP, and network hardware. Oversee staff development, backups, documentation, vendor collaboration, end-user support, and compliance with financial regulations.