Jobs at Monotype

Manage strategic enterprise customer accounts from onboarding through renewal and expansion. Develop success plans, analyze usage and health metrics, conduct product demonstrations and business reviews, reduce churn, and coordinate with Sales, Renewals, Product, and Technical Support. The role requires building trusted partnerships, driving adoption and ROI, and proactively addressing account risks. Occasional travel of 20–30% is required for customer meetings and training.

Own the Revenue Operations program portfolio from intake through launch, adoption, and impact measurement. Translate business needs into Salesforce and systems requirements, lead GTM launch readiness, coordinate UAT, manage change communications and enablement, improve lead-to-cash processes, oversee post-merger integration workstreams, and establish governance, metrics, documentation, and risk management. Partner cross-functionally with Sales, Marketing, Customer Success, Finance, Product, Legal, Enablement, Deal Desk, and Systems teams.

Manages font platform administration, user onboarding, technical support, compliance monitoring, licensing reports, brand audits, typography governance, and stakeholder training. The role ensures client organizations use typography platforms effectively while maintaining brand consistency, licensing compliance, and operational excellence. It also supports issue resolution, policy implementation, audit tracking, client satisfaction, and revenue growth initiatives in partnership with Account Type Directors.

Lead and develop an enterprise sales team, drive forecasting and sales methodology, create strategic plans, improve revenue and market share, analyze performance, and partner cross-functionally. The role manages complex SaaS sales cycles, coaches sales representatives, monitors competitive activity, supports product strategy, and builds a high-performing sales culture.

Drive new business through lead research, qualification, cold calling and email outreach. Manage pipeline in Salesforce, handle customer queries, create quotes, capture feedback, and grow relationships to drive add-on sales and revenue.

Leads the design, automation, security, scalability, and reliability of cloud infrastructure and DevOps platforms. Responsibilities include Kubernetes and Docker orchestration, CI/CD, Infrastructure as Code, GitOps, DevSecOps, observability, incident response, disaster recovery, cost optimization, and platform modernization. The role mentors engineers, establishes engineering standards and golden paths, drives technical strategy, manages stakeholder relationships, and serves as an escalation point for complex production issues.

Lead full sales cycle for a novel product authentication platform: prospect, qualify, close six-figure pilots and platform deals, build GTM processes, engage CXO-level stakeholders, provide product feedback, and travel globally to cultivate enterprise customer relationships.

Provides escalated vendor and internal support for royalty operations, investigating royalty statements, system access, data anomalies, and reporting issues. Monitors data flows and critical jobs, tracks incidents in Jira, supports testing and system enhancements, performs close-critical checks, manages help desk queues, and maintains knowledge-base documentation. Collaborates with CCR, Foundry, Business Systems, IT, and external vendors to resolve issues and improve processes.

Build and support finance systems using C#, .NET, SQL Server, Azure, and ETL technologies. Develop APIs, integrations, backend services, and automated workflows supporting reporting, reconciliation, and close processes. Troubleshoot production issues, improve system reliability, implement CI/CD, and partner with Finance stakeholders. Contribute to AI and LLM automation initiatives involving intelligent document processing, anomaly detection, and workflow optimization. Maintain documentation and support releases, testing, compliance, and process improvements.

Drive new business through lead generation, qualification and cold outreach. Manage prospects and customer queries, maintain accurate sales pipeline and reports in Salesforce, create quotes, capture customer feedback, and support upsell opportunities to grow revenue while delivering a strong customer experience.

Develops and configures Salesforce solutions using Apex, Lightning Web Components, flows, triggers, and integrations. Translates stakeholder requirements into technical implementations, writes bulk-safe code and unit tests, debugs issues, manages packages, and follows reusable coding standards. Supports Salesforce Sales and Service Cloud, CI/CD, Agile delivery, and end-to-end projects while contributing to the Salesforce Center of Excellence. The role also involves adopting AI-assisted development tools and emerging Salesforce capabilities.

Own full-cycle enterprise sales for a product-authentication platform: prospect, close six-figure paid pilots, expand accounts, run CXO-level meetings, navigate complex cross-functional procurements, build GTM processes from scratch, feed customer insights to product, and travel worldwide to cultivate client relationships.

Research and prototype AI and computer vision solutions, translate ideas into proofs of concept, evaluate experimental approaches, and apply modern AI tools and frameworks. The role involves investigating open-ended problems, staying current with research, collaborating on product applications, documenting findings, and contributing to research direction.

Leads and scales the Americas SaaS sales organization, managing frontline leaders and enterprise sales teams. Develops go-to-market strategies, drives complex deal execution, expands into new markets, and ensures pipeline, forecasting, and revenue operational rigor. Partners with Marketing, Product, Customer Success, and Operations while recruiting and developing talent. Represents the company with customers and industry stakeholders, with travel up to 25%.

Acquire and expand enterprise customers through the full sales cycle, including prospecting, territory planning, consultative selling, proposals, negotiations, and contract close. Build executive relationships, manage complex multi-stakeholder deals, meet revenue targets, and maintain accurate CRM forecasts. Collaborate with marketing, product, pre-sales, and customer success teams while representing Monotype at industry events.

Own the full enterprise sales cycle across the DACH region, from prospecting through closing complex, multi-stakeholder deals. Develop territory and account strategies, exceed revenue targets, build executive relationships, deliver consultative technology solutions, negotiate contracts, manage CRM pipelines, and collaborate with marketing, presales, product, and customer success teams. Represent Monotype at industry events and nurture long-term client partnerships.

Sell Monotype’s type and technology solutions to enterprise customers across the UK and Ireland. Responsibilities include prospecting, consultative selling, account planning, value-based presentations to C-level stakeholders, ROI analysis, complex negotiations, quota attainment, Salesforce management, and collaboration with marketing, presales engineering, support, and customer success teams.

Own and grow an enterprise account portfolio across EMEA by driving retention, renewals, upsells, cross-sells, and expansion revenue. Develop strategic account plans, lead consultative client negotiations, maintain CRM forecasting, and collaborate with marketing, product, and support teams. Build trusted relationships with senior decision-makers and provide customer insights to inform product and go-to-market strategies. The role requires fluent English and Italian and up to 25% domestic travel.

Leads 6–8 Account Managers responsible for expansion, retention, pipeline development, forecasting, and quota attainment. Coaches performance, enforces sales processes, supports complex negotiations, and collaborates cross-functionally on go-to-market execution. The role also recruits and develops talent, reports revenue performance to senior leadership, represents the company in strategic customer engagements, and travels up to 25%.

Manage and expand relationships with existing clients, drive product adoption, renewals, retention, upselling, and cross-selling. Develop account plans, negotiate contracts, analyze sales and market data, mitigate churn risks, maintain CRM records, and collaborate with sales, marketing, product, and support teams. The role requires achieving revenue targets and maintaining a retention rate above 90%.