Mirakl Innovation & Technology Culture

Mirakl gives data scientists and engineers opportunities to explore emerging AI technologies while applying them to challenging, real-world use cases. Employees describe a technically stimulating environment where collaborative teams experiment with advanced models and work together to develop new solutions.

“I feel fortunate to be surrounded by talented data scientists and data engineers. Together, we explore state-of-the-art models and technologies to offer the best-in-class solutions. It is a stimulating environment where I get to work on a variety of use cases and on the most challenging AI projects one can find!”

By identifying patterns across customer interactions, developing a workaround and using evidence to influence the product roadmap, Mirakl employees can turn customer challenges into opportunities to improve Mirakl’s solutions.

“I worked with a retail client who frequently utilized promotions and required scalable tools to enhance their strategy. While Mirakl offers robust promotional capabilities, some weren’t meeting their unique needs. By monitoring support tickets, I identified frustration with manual promotion processes. Their enhancement requests highlighted a specific feature that wasn’t on our roadmap. Using our internal AI tools, I analyzed patterns across their communications and support interactions to gain a comprehensive view of their challenges.

As renewal approached, I anticipated this would be critical. I proactively crafted a three-part plan: acknowledging the product gap, proposing a practical workaround and escalating their request internally with metrics showing business impact, which secured prioritization. Sharing this analysis with the client demonstrated our commitment to their success, leading to a confident renewal. This approach not only addressed their immediate concerns but also strengthened our partnership by ensuring their voice was heard and acted upon, ultimately leading to a confident renewal.”