Jobs at Microbyte Solutions Ltd

Provide first-line IT helpdesk support for multiple client environments. Handle phone and email queries, diagnose and resolve technical issues, support Microsoft 365 and Google Workspace, configure accounts and devices, reset passwords, collaborate on escalated tickets, and coordinate with third parties. The role is office-based in Farnborough with flexible working hours and offers exposure to second-line support.

Provides second-line IT support and serves as an escalation point for first-line engineers. Responsibilities include troubleshooting Microsoft 365, Exchange Online, Entra ID, Intune, Windows Server, Active Directory, networking, firewalls, VPNs, and related systems. The role also manages devices through RMM and PSA tools, documents solutions, coaches junior engineers, works with vendors, and supports small projects and migrations in an office-based MSP environment.

Own the technical relationships for a portfolio of 5–20 clients, serving as their escalation point and trusted IT advisor. Responsibilities include site visits, infrastructure documentation, standards audits, risk identification, IT strategy support, procurement guidance, root-cause resolution, and coordination with service desk and project teams. The role requires strong Microsoft and networking knowledge, clear communication, organization, independent time management, and a full UK driving licence.

Conduct client discovery sessions, identify business problems, translate needs into requirements and solution designs, and build AI-enabled solutions using modern tools. Present concepts clearly, refine them through client feedback, collaborate with technical teams on integrations, improve internal processes with AI, document work, and handle client data responsibly. The role emphasizes curiosity, communication, problem-solving, and a willingness to learn rapidly evolving technologies.

Provide first- and second-line IT support in a high-volume MSP environment. Responsibilities include call triage, ticket resolution, scheduled support, system administration, troubleshooting, remote support, and prioritizing customer issues. The role requires knowledge of Windows and Mac systems, servers, virtualization, Microsoft 365, networking, backups, Active Directory, Azure AD, and basic VoIP. It is primarily office-based in Peterborough, with project work, training, and progression opportunities.