Teams at Microbyte Solutions Ltd

Provide first-line IT helpdesk support for multiple client environments. Handle phone and email queries, diagnose and resolve technical issues, support Microsoft 365 and Google Workspace, configure accounts and devices, reset passwords, collaborate on escalated tickets, and coordinate with third parties. The role is office-based in Farnborough with flexible working hours and offers exposure to second-line support.

Provides second-line IT support and serves as an escalation point for first-line engineers. Responsibilities include troubleshooting Microsoft 365, Exchange Online, Entra ID, Intune, Windows Server, Active Directory, networking, firewalls, VPNs, and related systems. The role also manages devices through RMM and PSA tools, documents solutions, coaches junior engineers, works with vendors, and supports small projects and migrations in an office-based MSP environment.

Own the technical relationships for a portfolio of 5–20 clients, serving as their escalation point and trusted IT advisor. Responsibilities include site visits, infrastructure documentation, standards audits, risk identification, IT strategy support, procurement guidance, root-cause resolution, and coordination with service desk and project teams. The role requires strong Microsoft and networking knowledge, clear communication, organization, independent time management, and a full UK driving licence.