Microbyte is looking for a 1st / 2nd line engineer to join an established MSP with exciting growth plans. This role will be for the Peterborough Headquarters and will mainly be office-based with the option of onsite work after probation. Previous IT-career experience is required, and the candidate will need to demonstrate critical thinking, superb communication skills and problem solving.
THE CANDIDATE MUST HAVE PREVIOUS EXPERIENCE IN A HIGH-PRESSURE ENVIRONMENT INVOLVING MANY CALLS AND CASES EACH DAY. MSP OR NOC EXPERIENCE IS AN ESSENTIAL CRITERIA FOR THIS ROLE.
The role will include:
- Call-taking and immediate fixes (triage)
- Pre-booked support tickets
- Working with forward-thinking engineers and the latest technologies
- On-the-job training and support for qualifications (Microsoft, 3CX, Cisco etc.)
- Diverse customer-base and solution portfolio
- Integration with a fast-paced, international team of people
- Excellent, developed roadmap opportunities for clear progression
Role Specifics:
- Probation Period: 3 months
- Working Hours: 08:45 – 17:30
- Project work: Opportunities available
- Transport: Must have a full UK driving license – pool cars available
- Salary: Dependent on experience but based on a clear roadmap
Working Knowledge Required:
- PC, Mac + Windows Server (2016, 2019, 2022) Administration
- Virtualisation Technologies (VMWare + Hyper-V)
- Office 365 Administration (Exchange Online, Teams + SharePoint)
- Printer Management + Administration
- General Application Support (Office, Sage etc.)
- Networking Concepts (DHCP, DNS, IP, NAT etc.)
- Backup Management + Administration
- Remote Support Tools
- Active Directory + Azure AD Administration
- Basic VoIP Understanding
For Microbyte to provide a fast and reliable service it is important to be able to confidently and efficiently prioritise, diagnose, research, and solve support issues.
Skills Required
- Previous IT-career experience
- Experience working in a high-pressure environment handling many calls and cases daily
- Managed Service Provider or Network Operations Center experience
- Critical thinking, communication, and problem-solving skills
- Working knowledge of PC, Mac, and Windows Server administration
- Working knowledge of VMware and Hyper-V virtualization
- Working knowledge of Microsoft 365 administration, including Exchange Online, Teams, and SharePoint
- Working knowledge of networking concepts including DHCP, DNS, IP, and NAT
- Working knowledge of backup management, remote support tools, Active Directory, and Azure AD
- Basic VoIP understanding
- Full UK driving licence
What We Do
Microbyte is a managed IT services provider serving small and midsize businesses in the UK, United States and Dubai. It offers 24/7 helpdesk and IT support, strategic IT planning, managed infrastructure, Microsoft Azure and Microsoft 365 cloud solutions, and VoIP telecoms. Its engineers also deliver global IT projects and security solutions, helping clients reduce reactive technology issues and keep operations reliable while supporting business growth.
