Jobs at MetTel

Join MetTel's Talent Community to explore opportunities in communications solutions and managed services, fostering professional growth and collaboration.

The Billing Analyst will analyze, investigate, and pay bills using a payment management program. Responsibilities include documenting payment processes and addressing discrepancies in invoices.

As Product Manager for the Bruin platform, you'll enhance customer experience through the portal, optimize reporting, and manage order flows, driving customer retention and platform revenue.

Manage a portfolio of enterprise accounts, addressing customer inquiries and concerns, managing billing issues, and ensuring customer satisfaction with telecommunications services.

Analyze pricing and cost data in Excel to support quoting, pricing, and reporting. Collaborate with sales and suppliers, validate pricing data, assist with ad hoc reports, and help improve processes while ensuring accuracy and meeting deadlines.

Lead POD-based service delivery for enterprise telecom clients, owning SLA/KPI performance, cross-functional alignment, escalation management, reporting, and continuous process improvement. Act as client-facing executive, deliver executive summaries, drive incident response and corrective actions, and implement operational governance to meet SLOs and contractual SLAs.

The Litigation Associate Attorney will support telecommunications litigation, manage cases from inception to resolution, handle court appearances, and oversee discovery processes.

Lead the strategy, administration, and compliance of employee benefits programs, ensuring competitiveness and regulatory compliance for health, retirement, and leave management.

Serve as a trusted advisor to enterprise clients, drive account growth and satisfaction, identify and design telecom and technology solutions, collaborate cross-functionally, deliver quarterly business reviews, and travel frequently to client sites.

The Talent Acquisition Partner will lead full-cycle recruitment, collaborate with managers on hiring needs, and enhance employer branding while ensuring compliance with hiring policies.

The Data Entry Operator at MetTel will gather invoices, input billing data into the expense management system, and maintain confidentiality while ensuring attention to detail. Experience in data entry and utilities or telecommunications is preferred.

Lead modernization of MetTel's Bruin platform: design architecture, build full-stack services and customer features on a modern stack, retire legacy patterns, operate containerized services (Kubernetes), establish CI/CD/IaC practices, mentor engineers, and contribute backend depth to AI-enabled features and platform initiatives.

Responsible for implementing, maintaining, and optimizing security controls, administering security tools, and supporting security operations and compliance initiatives.

The Senior Software Engineer will lead the migration of legacy web applications, utilizing AI for code generation, focusing on full-stack development, API design, and Cloud deployment.

The Account Executive will nurture and grow client relationships, tailor solutions to customer needs, collaborate with teams, and ensure client satisfaction.

Design and implement high-performance, responsive front-end applications for the Bruin portal using React/Next.js and TypeScript. Build and maintain a cross-application design system and component library (Storybook), integrate with APIs and microservices, ensure accessibility and performance, collaborate with cross-functional teams, mentor engineers, and contribute to prototyping and MVP development with AI-augmented engineering tools.

Lead sales enablement strategy and programs—designing onboarding, product launch enablement, microlearning, certifications, coaching, and reporting. Conduct needs assessments and gap analyses, use conversation intelligence for coaching, manage LMS and content libraries, certify trainers, and partner with Sales, Product Marketing, and Operations to drive ramp time, adoption, and revenue outcomes.

The role involves outbound calling to schedule appointments, building a sales pipeline, and achieving performance targets. Training is provided to help transition to advanced sales roles.

Own design and delivery of Bruin SDKs, public APIs, developer portal, and an integration marketplace. Lead connector framework, authentication, observability, and developer experience. Collaborate with customers, ensure code quality, mentor engineers, and apply enterprise and AI-native integration patterns.

Lead end-to-end SaaS customer onboarding for MetTel's Bruin platform. Manage multiple implementation projects, drive adoption, coordinate cross-functional teams, train users, resolve issues, and transition customers to New Client Services for long-term success.