Jobs at MetTel

Analyzes and documents billing data, audits client matters against quotes and budgets, manages special billing arrangement records, develops monitoring tools with IT, supports customers and internal teams, and recommends process improvements. The role requires strong analytical, communication, organizational, and collaboration skills, with responsibility for accurate billing and client support.

Provides customer support through inbound calls, email, and online channels. Resolves complaints, troubleshoots service issues, submits repair tickets, processes orders, explains products and services, documents interactions, routes inquiries, escalates issues, and identifies customer-call trends. The role also conducts follow-up and may support projects that improve company processes and service offerings.

Build and operate a modern data platform for network telemetry, including scalable ingestion pipelines, real-time event processing, workflow and rule engines, APIs, data models, lakehouse storage, observability, and lineage. Deploy services on Kubernetes using CI/CD, troubleshoot distributed systems, contribute to architecture and code quality, and collaborate with product, front-end, operations, and business stakeholders. Use AI-assisted development tools and participate in a light on-call rotation.

Analyze complex business, account growth, product usage, and market data to identify actionable insights. Build financial models, executive sales dashboards, interactive reports, and data visualizations for senior leadership. Collaborate with product management, sales, finance, customer success, and leadership teams. Support customer segmentation, product analysis, data governance, workflow improvements, and data extraction through complex queries.

Join MetTel's Talent Community to explore opportunities in communications solutions and managed services, fostering professional growth and collaboration.

The Billing Analyst will analyze, investigate, and pay bills using a payment management program. Responsibilities include documenting payment processes and addressing discrepancies in invoices.

As Product Manager for the Bruin platform, you'll enhance customer experience through the portal, optimize reporting, and manage order flows, driving customer retention and platform revenue.

Manage a portfolio of enterprise accounts, addressing customer inquiries and concerns, managing billing issues, and ensuring customer satisfaction with telecommunications services.

Analyze pricing and cost data in Excel to support quoting, pricing, and reporting. Collaborate with sales and suppliers, validate pricing data, assist with ad hoc reports, and help improve processes while ensuring accuracy and meeting deadlines.

Lead POD-based service delivery for enterprise telecom clients, owning SLA/KPI performance, cross-functional alignment, escalation management, reporting, and continuous process improvement. Act as client-facing executive, deliver executive summaries, drive incident response and corrective actions, and implement operational governance to meet SLOs and contractual SLAs.

The Litigation Associate Attorney will support telecommunications litigation, manage cases from inception to resolution, handle court appearances, and oversee discovery processes.

Lead the strategy, administration, and compliance of employee benefits programs, ensuring competitiveness and regulatory compliance for health, retirement, and leave management.

Serve as a trusted advisor to enterprise clients, drive account growth and satisfaction, identify and design telecom and technology solutions, collaborate cross-functionally, deliver quarterly business reviews, and travel frequently to client sites.

The Talent Acquisition Partner will lead full-cycle recruitment, collaborate with managers on hiring needs, and enhance employer branding while ensuring compliance with hiring policies.

The Data Entry Operator at MetTel will gather invoices, input billing data into the expense management system, and maintain confidentiality while ensuring attention to detail. Experience in data entry and utilities or telecommunications is preferred.

Lead modernization of MetTel's Bruin platform: design architecture, build full-stack services and customer features on a modern stack, retire legacy patterns, operate containerized services (Kubernetes), establish CI/CD/IaC practices, mentor engineers, and contribute backend depth to AI-enabled features and platform initiatives.

Responsible for implementing, maintaining, and optimizing security controls, administering security tools, and supporting security operations and compliance initiatives.

The Senior Software Engineer will lead the migration of legacy web applications, utilizing AI for code generation, focusing on full-stack development, API design, and Cloud deployment.

The Account Executive will nurture and grow client relationships, tailor solutions to customer needs, collaborate with teams, and ensure client satisfaction.

Design and implement high-performance, responsive front-end applications for the Bruin portal using React/Next.js and TypeScript. Build and maintain a cross-application design system and component library (Storybook), integrate with APIs and microservices, ensure accessibility and performance, collaborate with cross-functional teams, mentor engineers, and contribute to prototyping and MVP development with AI-augmented engineering tools.