Jobs at MetTel

Provides Level 1 and Level 2 enterprise desktop support in a Microsoft-centric environment. Responsibilities include troubleshooting Windows devices, Microsoft 365 applications, peripherals, connectivity, accounts, permissions, and endpoint management; deploying and maintaining hardware and software; managing ITSM incidents; supporting onboarding, migrations, and upgrades; documenting resolutions and assets; and escalating complex technical issues while delivering strong customer service.

Analyze complex business, account growth, product usage, and market data to identify actionable insights. Build financial models, executive sales dashboards, interactive reports, and data visualizations for senior leadership. Collaborate with product management, sales, finance, customer success, and leadership teams. Support customer segmentation, product analysis, data governance, workflow improvements, and data extraction through complex queries.

Design and implement high-performance, responsive front-end applications for the Bruin portal using React/Next.js and TypeScript. Build and maintain a cross-application design system and component library (Storybook), integrate with APIs and microservices, ensure accessibility and performance, collaborate with cross-functional teams, mentor engineers, and contribute to prototyping and MVP development with AI-augmented engineering tools.

Own design and delivery of Bruin SDKs, public APIs, developer portal, and an integration marketplace. Lead connector framework, authentication, observability, and developer experience. Collaborate with customers, ensure code quality, mentor engineers, and apply enterprise and AI-native integration patterns.

Leads sales enablement and training strategy for a B2B technology sales organization. Builds onboarding, certification, coaching, workshops, playbooks, sales content, and product-launch programs. Partners with Sales, Marketing, Product, and Leadership to translate complex technology solutions into compelling business value. Establishes KPIs and analyzes performance data to improve seller productivity, adoption, pipeline generation, conversion, and sales velocity.

Coordinates telecom equipment deployment projects from planning through implementation. Responsibilities include managing schedules, costs, inventory, documentation, service-provider quality, project reporting, scope changes, risks, third-party technical partners, customer relationships, and internal coordination. The role facilitates project activities, delegates tasks, tracks timelines, maintains deployment records, and communicates progress to project teams and management.

Build and operate a modern data platform for network telemetry, including scalable ingestion pipelines, real-time event processing, workflow and rule engines, APIs, data models, lakehouse storage, observability, and lineage. Deploy services on Kubernetes using CI/CD, troubleshoot distributed systems, contribute to architecture and code quality, and collaborate with product, front-end, operations, and business stakeholders. Use AI-assisted development tools and participate in a light on-call rotation.

Join MetTel's Talent Community to explore opportunities in communications solutions and managed services, fostering professional growth and collaboration.

The Billing Analyst will analyze, investigate, and pay bills using a payment management program. Responsibilities include documenting payment processes and addressing discrepancies in invoices.

Lead POD-based service delivery for enterprise telecom clients, owning SLA/KPI performance, cross-functional alignment, escalation management, reporting, and continuous process improvement. Act as client-facing executive, deliver executive summaries, drive incident response and corrective actions, and implement operational governance to meet SLOs and contractual SLAs.

Lead the strategy, administration, and compliance of employee benefits programs, ensuring competitiveness and regulatory compliance for health, retirement, and leave management.

Serve as a trusted advisor to enterprise clients, drive account growth and satisfaction, identify and design telecom and technology solutions, collaborate cross-functionally, deliver quarterly business reviews, and travel frequently to client sites.

The Talent Acquisition Partner will lead full-cycle recruitment, collaborate with managers on hiring needs, and enhance employer branding while ensuring compliance with hiring policies.

The Data Entry Operator at MetTel will gather invoices, input billing data into the expense management system, and maintain confidentiality while ensuring attention to detail. Experience in data entry and utilities or telecommunications is preferred.

Lead modernization of MetTel's Bruin platform: design architecture, build full-stack services and customer features on a modern stack, retire legacy patterns, operate containerized services (Kubernetes), establish CI/CD/IaC practices, mentor engineers, and contribute backend depth to AI-enabled features and platform initiatives.

Responsible for implementing, maintaining, and optimizing security controls, administering security tools, and supporting security operations and compliance initiatives.