Jobs at Metergy Solutions

Provides inbound and outbound customer support for utility billing inquiries, payment arrangements, delinquent accounts, disconnections, and reconnections. Researches billing complaints, resolves customer issues, records interactions, processes forms and emails, escalates accounts, and prepares outstanding-balance reports. Requires call centre or direct customer service experience, Spanish communication skills, strong organization, conflict-management ability, and proficiency with Word, Excel, and multiple systems.

Processes invoices and resident utility bills, sets up billing accounts, manages fees and credits, resolves discrepancies and exceptions, and supports billing process improvements. The role also handles client escalations, tests billing changes and controls, trains internal teams, and ensures accurate, timely billing operations. New graduates are welcome, with basic SQL and advanced Excel skills required.

Executive co-lead responsible for US P&L and growth, leading ~75 people. Drive integration, technology revitalization (Palantir Foundry), client relationships, service and operations, talent development, and business development across Philadelphia and US markets.

Drive B2B solution sales for utility submetering services, exceeding sales targets through prospecting, client presentations, relationship building, proposals, negotiation, and pipeline management. Build relationships with real estate developers, building owners, property managers, and condominium boards. Collaborate with internal teams to develop solutions, resolve concerns, and fulfill client commitments. Track activities in Salesforce, report pipeline progress, and attend industry events. The role is remote with expected travel across the state.

Manage post-sale B2B client relationships for a portfolio of property owners and managers. Serve as primary contact, coordinate onboarding, billing, field services, and success plans, monitor client health, lead touchpoints, and identify expansion opportunities.

Customer-facing billing support role assisting with tenant move-ins/move-outs, processing high-volume submeter utility billings, pulling accounting data, contacting customers for information, and providing administrative support to integration, rates, and account teams.

Lead Canadian and US tax compliance and planning, manage filings (including SR&ED, T106, Forms 1042/1120), oversee tax provisions and cross-border reporting, liaise with auditors, CRA/IRS, support M&A tax structuring, and research and implement tax strategies to optimize cross-border tax efficiency.

Handle inbound/outbound customer calls and electronic inquiries; research and resolve billing complaints; schedule payment arrangements; process forms and account changes; record interactions; escalate per collections policy; prepare reports on outstanding balances.

Provide administrative support to senior leaders and manage day-to-day office operations. Responsibilities include calendar and travel management, preparing correspondence and presentations, expense and budget tracking, vendor and facilities coordination, event planning, committee support, onboarding assistance, and maintaining confidential information while improving administrative workflows.

Manage and execute operations projects for submetering maintenance: review tickets, create work instructions, troubleshoot meters, analyze technical drawings, coordinate contractors, drive continuous improvement, and support field and office activities.

Lead Canada Settlements team operations: validate invoices and payments, modernize settlement/billing/ERP systems, develop dashboards and analytics, implement automation/AI improvements, manage electricity market settlements (including IESO), resolve discrepancies and disputes, ensure accurate GL and month-end reporting, oversee settlement claims, and partner with Finance, IT, Billing, Customer Care and Legal.

Manage vendor setups and EFT information, process and code invoices, support weekly payment runs, reconcile accounts, resolve discrepancies and maintain vendor relationships while ensuring internal controls and process improvements.

Manage ongoing client relationships by responding to inquiries, performing first-level issue resolution, preparing summaries and reports, supporting enrollments and billing, providing training, auditing data, and collaborating with internal teams to improve processes.

Plan and manage multiple submetering installation projects from design through commissioning. Coordinate contractors, vendors and clients; control budgets, ensure regulatory compliance, perform site visits, technical drawing analysis, and continuous process improvements.

Serve as primary post-sale contact for a portfolio of property management clients; manage onboarding, coordinate cross-functional teams (Sales, Field Services, Billing), maintain success plans, monitor client health, run regular touchpoints, identify expansion opportunities, and advocate internally to resolve client issues and ensure retention.

Lead the BI team to develop production reporting, KPIs, dashboards and revenue assurance. Perform deep-dive analyses, ensure data integrity, partner with stakeholders, present monthly management insights, and implement controls to improve productivity, cost, and gross margin.

Lead the Business Intelligence Team at Metergy Solutions, overseeing reporting, KPI management, data integrity, and strategic insights to drive performance and operational efficiency.