The Role
The Director of Internal Operations oversees billing and account integration teams, ensuring seamless operations and collaboration during company growth. Responsibilities include team leadership, operational oversight, process optimization, financial management, and fostering interdepartmental communication.
Summary Generated by Built In
About Metergy Solutions, LLC. (“Metergy”)
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.
As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.
Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.
Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.
The Role
This position oversees the Internal Operations of the EMS3/Exton office, focusing primarily on the billing and account integration teams. These teams are responsible for onboarding new submetering properties and delivering consistent, recurring billing services across the entire EMS3 portfolio of recurring revenue. A critical aspect of this role is fostering close collaboration with the Director of Field Services (US) to ensure that service levels are consistently met and that clients receive a seamless experience. This includes providing strong leadership in the Exton office during a period of significant growth and change, while also managing relationships with business leaders, technology teams, and external partners.
The Director of Internal Operations will report directly to the COO of EMS3, with a ‘dotted line’ to the US President. This role is integral to advancing Metergy’s mission of providing building owners and occupants with accurate, reliable utility consumption data through industry-leading submetering and billing solutions, while cultivating a work environment where team members are inspired and empowered to make a positive impact.
Responsibilities include:
Team Leadership and Development:
- Provide the leadership, management, and vision necessary to ensure the company has and retains the right team to effectively grow the recurring revenue operations
- Mentor and develop internal operations teams to foster a culture of continuous learning and improvement and lead team members to encourage maximum performance and dedication
- Be a key driver of cultural change in the organization, as an advocate and driver of continuous improvement
Operational Oversight:
- Oversee ongoing operations, priorities, procedures and initiatives for the internal operations teams
- Responsible for key performance indicators and reporting to support budget and operational metrics
- Monitor and manage capacity, risks, and performance of your team to maintain service levels
Process Optimization:
- Analyze existing internal operations processes to identify bottlenecks and to implement best practices to streamline workflows and improve overall performance
- Manage and lead improvement initiatives that advance Metergy’s growth plan
- Supporting leadership team in addressing our “documentation debt”
Ownership of Internal Operations P&L:
- Oversee internal operations departments’ financial performance and manage budgets to optimize cost-effective operations
Collaboration and Communication:
- Foster strong collaboration with other departments and offices, including working closely with the Director of Field Services-US to ensuring initiatives align and support overall organizational success
- Leverage teams and leaders across the organization in knowledge sharing and support
Billing Software Liaison:
- Act as the Exton office Champion for the transition to new billing application software
Qualifications:
- University degree
- Demonstrated leader through growth and change, ability to elevate and develop team members
- Strong project management and problem-solving skills, with knowledge of project management standards, processes, procedures and guidelines
- Strong strategic planning and organizational skills
- Demonstrated skill in managing project budgets and timelines
- Excellent analysis, problem-solving, team, conflict management and time management skills
- Ability to set clear expectations, manage team performance and build high morale among team members
- Excellent written, communication and interpersonal skills
- Team player with positive attitude and focus on results and business growth
Benefits & Perks
• Excellent health coverage and life insurance benefits – no waiting period!
• Company-paid Long-Term Disability and Basic Life Coverage
• Flexible Spending Account (FSA) options
• 401K plan with immediate company match
• Generous Paid Time Off Plan plus 10 paid holidays
• Summer hours to enjoy the weather
• Regular Social events - happy hours, summer & holiday parties, & more
Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.
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The Company
What We Do
Enercare Connections is now Metergy Solutions.
As one of North America’s most experienced submetering providers, we’ve brought turnkey solutions to our clients for over 15 years, with 330,000 services under contract and 2,000,000 utility invoices issued annually. Our call centre, sales, engineering, commissioning, and billing are all under one roof – so we have you covered from design, to implementation to billing.
Metergy Solutions Inc. is a portfolio company of Brookfield Infrastructure, one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors.
