Jobs at Medical Priority Consultants, Inc.

Coordinates 250–350 worldwide training classes monthly, managing course entry, registration, advertisements, updates, correspondence, materials, refunds, and quality assurance. Resolves client, attendee, and instructor questions through phone, email, and live chat, while coordinating with host agencies and internal teams. The role provides proactive support to account, resource management, and project management teams in a hybrid office environment.

Designs and maintains Microsoft Azure infrastructure, Terraform-based Infrastructure as Code, and GitHub Actions CI/CD pipelines. Implements cloud security controls, monitoring, automation, containerization, and deployment reliability practices. Troubleshoots infrastructure and networking issues, supports production systems through an on-call rotation, documents operational procedures, and collaborates with development, QA, and security teams. The role is hybrid in Salt Lake City and includes occasional travel under 5%.

Coordinates Quality Performance Review projects by tracking tasks, deliverables, timelines, risks, resources, and project documentation. Prepares client and team performance reports, analyzes project data, monitors quality metrics, facilitates stakeholder communications, supports implementation readiness, and escalates issues. The role also assists with calibration activities, action planning, incident resolution, and maintaining consistent service delivery across QPR projects.

Supports the design, coordination, delivery, and evaluation of training programs for emergency dispatch subcontractors. Provides mentoring, coaching, onboarding, competency development, and performance feedback. Maintains training records, updates materials and SOPs to reflect standards, coordinates schedules, evaluates learning effectiveness, and recommends improvements to training processes and tools. The role also assists with recruitment, compliance documentation, and contractor development planning.

Configures and maintains software content in a proprietary database supporting emergency dispatch systems. Analyzes change requests, designs workflow logic, troubleshoots bugs, tests configurations and software features, documents system changes, and collaborates with subject matter experts, developers, and QA teams. The role requires an associate degree, coding bootcamp certification, or equivalent experience, with low-code programming experience preferred. It is hybrid in Salt Lake City and may require occasional travel.

Serves as the primary liaison between internal users and software development teams for supported applications. Triages support requests, resolves user issues, routes software defects, provides user guidance, and maintains application expertise. Develops workflow improvements, creates documentation, and coordinates stakeholders and developers. Requires strong communication, organization, customer service, technical troubleshooting, and prioritization skills, with occasional travel under 15%.

Supports the design and development of engaging learning solutions, including eLearning courses, training materials, practice activities, graphics, videos, and technical documents. Collaborates with subject matter experts and senior team members to analyze learning needs, create learner-focused content, and revise training assets. The role also organizes project information, coordinates deadlines, and may maintain online courses using learning management systems and authoring tools.

Designs, develops, tests, and maintains full-stack software products, including learning platforms, web applications, client portals, databases, reports, and APIs. Owns projects end to end, contributes to architecture and technical direction, troubleshoots complex issues, conducts final code reviews, and ensures production quality. The role also gathers requirements, works with users, mentors junior developers, evaluates AI-generated code, improves development processes, and supports secure, maintainable solutions in a hybrid environment.