Cloud/DevOps Engineer

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Do you want to support the technology emergency dispatchers rely on when every second counts? Join a team building solutions that make a real difference for public safety professionals around the world!

This role is eligible for our full host of benefits such as health, dental, vision, pet, and legal insurance, PTO, company contributions to a 401K and more while working in an award winning workplace culture. Come see why our teams love working here! This role is based in Salt Lake City, UT and has a hybrid work model.

Job Summary:
The Cloud/DevOps Engineer helps design, build, and support the cloud infrastructure and deployment pipelines behind our public safety software products, including ProQA, QA products, and other platforms. This role focuses on Microsoft Azure cloud infrastructure, Infrastructure as Code (IaC), and CI/CD automation using GitHub and GitHub Actions. This role partners closely with development, QA, and security teams to ensure our mission-critical applications—including ProQA 24/7/365 service supporting emergency call centers—are deployed safely, monitored effectively, and supported through a sustainable on-call rotation. This position reports to the Information Systems Manager and plays a key role in scaling our DevOps practices as our product portfolio grows. This role works on a hybrid schedule based in Salt Lake City, Utah.

The ideal candidate has hands-on experience with Terraform, Azure cloud security best practices, and building reliable, secure, and repeatable deployment pipelines.

Major Responsibilities:

• Design, build, and maintain cloud infrastructure on Microsoft Azure to support ProQA, AQUA, and other products.
• Develop and maintain Infrastructure as Code (IaC) using Terraform to provision, version, and manage cloud resources consistently across environments.
• Build, maintain, and improve CI/CD pipelines using GitHub and GitHub Actions to automate testing, builds, and deployments.
• Implement and enforce Azure cloud security best practices, including identity and access management (IAM), role-based access control (RBAC), network security, and secrets management.
• Monitor production systems and participate in an on-call rotation to support ProQA 24/7/365 always-on service for emergency call center customers.
• Automate deployment, scaling, and recovery processes to reduce manual intervention and improve system reliability.
• Collaborate with development and QA teams to integrate security and reliability practices into the software development lifecycle (SDLC).
• Support containerization and orchestration efforts, including Docker and Azure Kubernetes Service (AKS), as needed.
• Troubleshoot and resolve infrastructure, networking, and deployment issues across cloud environments.
• Maintain clear documentation for infrastructure, deployment processes, and on-call runbooks to support knowledge sharing.
• Stay current with evolving Azure services, DevOps tooling, and cloud security practices, recommending improvements where appropriate.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 2–5 years of experience in a Cloud/DevOps engineering role or related technical position.
• Hands-on experience with Microsoft Azure, including core compute, networking, and storage services.
• Experience writing and maintaining Infrastructure as Code (IaC) using Terraform.
• Experience building and maintaining CI/CD pipelines using GitHub and GitHub Actions.
• Working knowledge of Azure cloud security practices, including IAM, role-based access control (RBAC), network security, and secrets management.
• Familiarity with monitoring, logging, and alerting tools such as Azure Monitor and Log Analytics.
• Scripting experience (e.g., PowerShell, Bash, or Python) for automation and tooling.
• Understanding of containerization technologies such as Docker; experience with Kubernetes or Azure Kubernetes Service (AKS) is a plus.
• Experience supporting production systems, including participation in an on-call rotation.
• Excellent problem-solving skills and the ability to collaborate across engineering, QA, and security teams.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Azure DevOps Engineer Expert, or HashiCorp Terraform Associate) preferred.

Essential Job Functions/Physical Requirements:

• Designing, building, and maintaining cloud infrastructure while implementing security best practices
• Monitors production systems, automates deployment, and provides after hours support as needed
• Maintaining clear documentation for infrastructure, deployment processes, and on-call runbooks
• Ability to multi-task technical problems efficiently 
• Ability to communicate technical concepts to both users and programmers effectively. 
• Problem-solving 
• Frequent computer and telephone use 
• Sitting for long periods of time 
• Concentrating for long periods of time. 
• Occasional travel of less than 5% (training) may be required. 

Our Company: Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc. Priority Dispatch Corp. (PDC) provides comprehensive, integrated solutions for Police, Fire, and Medical emergency dispatching. We incorporate the Priority Dispatch System® approved by the International Academies of Emergency Dispatch in all our products. PDC offers multi-agency emergency dispatching ProQA® software, as well as a card-set version, AQUA® quality improvement software, training, consulting, and Academy accreditation support. www.prioritydispatch.net