Logic Configuration Analyst I

    Do you want to work alongside industry experts to build, configure, test, and improve the logic that powers Priority Dispatch's software solutions? You'll analyze requests, design workflow paths, troubleshoot complex issues, and help turn expert knowledge into technology that supports emergency dispatchers worldwide! If you have a technical mindset, enjoy solving problem solving, and want your work to have a meaningful impact, this role is for you!

This role is eligible for our full host of benefits such as health, dental, vision, pet, and legal insurance, PTO, company contributions to a 401K and more while working in an award winning workplace culture. Come see why our teams love working here! This role is based in Salt Lake City, UT and has a hybrid work model.

Summary:

This role is for that of a highly autonomous professional with computer science or “low code” programming experience. Responsible for managing and configuring software content within the boundaries of a proprietary database. Collaborates with Subject Matter Experts to ensure that changes to software content meet industry standards and reflect internal best practices. Plans workload under minimal direction to complete assigned projects. This role operates on a hybrid work model based in Salt Lake City, Utah. 

Principal Responsibilities:

• Manages and configures software content within the boundaries of a proprietary database built by the Software Development team, including creating text, designing interrogation sequences and instruction workflows, and ensuring appropriate outcomes.
• Analyzes Subject Matter Experts’ requested software content changes and proposes alternate solutions when the requested changes are ambiguous, incompatible with the current database’s architecture, do not align with similar content in other disciplines, or do not reflect internal best practices.
• Tracks workload and documents Subject Matter Experts’ decisions/changes/discussions within a ticketing system.
• Researches and analyzes previous change requests to determine the cause of reported bugs or unexpected behavior/outcomes and proposes solutions or provides explanations for behavior if working as designed.
• Tests and troubleshoots her/his own configuration work and participates in an internal team QA process for complex change requests.
• Tests new/existing software features and reports bugs to the Software Development and Quality Assurance teams.
• Maintains accurate documentation of system changes, including writing acceptance criteria for the QA team and release notes for clients.
• Communicates with Subject Matter Experts, Software Developers, Quality Assurance Analysts, and other employees at a professional level, both written and verbal, including the ability to prepare routine correspondence, reports, and presentations.
• Frequent computer use and concentrating for long periods of time
• Occasional travel of less than 5% may be required
• All other duties as assigned.

Qualification/Skills & Knowledge Requirements:

• Required: An Associate’s degree in computer science (or related degree), a coding bootcamp certification, or equivalent education and experience
• Preferred: 1 year of “low code” programming experience

Essential Job Functions/Physical Requirements:

• Configures software content within internal systems.
• Tests, troubleshoots, and maintains accurate documentation of system information.
• This is a typical office job which requires the ability to sit for long periods of time at a desk with occasionally moving, standing, and walking.
• Requires use of arms, hands, or fingers, in handling or manipulating objects, or operating equipment, tools and/or instruments requiring fine eye-hand coordination.
• Occasionally requires repeated bending, crouching, stretching, or crawling, along with regularly lifting 10 – 25 pounds, occasionally up to 50 pounds.
• Work environment is composed of moderate noise (examples: business office with computer and printers, light traffic).

Our Company:

As one of Utah's Top Places to work, Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc.

Priority Dispatch Corp. (PDC) provides comprehensive, integrated solutions for Police, Fire, and Medical emergency dispatching. We incorporate the Priority Dispatch System® approved by the International Academies of Emergency Dispatch in all our products. PDC offers multi-agency emergency dispatching ProQA® software, as well as a card-set version, AQUA® quality improvement software, training, consulting, and Academy accreditation support. www.prioritydispatch.net  

Equal Employment Opportunity Employer Click here to view the Federal EEO poster: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf