Senior Operations and Automation Manager

Process Optimization & Content Workflow Management

• Oversee and optimize end-to-end workflows for digital content production, ensuring smooth execution from content intake to website publishing.
• Analyze and improve website fulfillment processes, reducing turnaround time and minimizing errors.
• Implement best practices for managing a high-volume production pipeline while ensuring quality and consistency across deliverables.
• Develop standardized operating procedures (SOPs) and training materials to ensure process adherence across internal teams and contractors.

Process Automation & Tooling Implementation

• Identify and implement Robotic Process Automation (RPA) solutions to eliminate repetitive, manual tasks (e.g., form-filling, data entry, content migration).
• Work closely with engineering and IT teams to integrate automation tools into our content management system (CMS), project tracking platforms, and digital asset management systems.
• Monitor automation performance, resolve issues, and continuously improve efficiency through data-driven decision-making.

Performance Tracking & Accountability

• Develop metrics, dashboards, and reporting systems to measure efficiency, turnaround times, and accuracy in content production.
• Implement quality control checks and performance audits to ensure that internal teams and contractors are meeting expectations.
• Use data insights to refine workflows and provide recommendations for team training, contractor optimization, and process improvements.

Cross-Team Collaboration & Leadership

• Serve as the operational liaison between the Product Fulfillment Team, product managers, engineering, and other internal stakeholders.
• Train internal teams and contractors on new tools and workflow enhancements.
• Stay up to date on emerging AI, RPA and content automation technologies, and recommend new solutions to improve scalability.

What We’re Looking For:

• 5+ years of experience in content operations, digital production workflows, or process automation roles.
• Expertise in CMS platforms, digital asset management, and workflow automation tools.
• Hands-on experience with RPA tools (e.g., UiPath, Automation Anywhere, Zapier, or custom scripting for automation).
• Strong understanding of project management methodologies and process optimization techniques.
• Data-driven mindset with experience developing dashboards, reporting systems, and KPI tracking.
• Ability to manage and optimize workflows in a fast-paced, high-volume production environment.
• Excellent communication skills and ability to train a globally distributed team on workflow enhancements and new tools.

Preferred Qualifications:

• Experience working in digital agencies, SaaS platforms, or large-scale content production teams.
• Knowledge of AI-driven automation tools and machine learning applications in content workflows.
• Background in managing offshore content teams and contractors.