Jobs at Lumifi

Manage long-term customer relationships, renewals, expansions, account health, technical support escalations, and customer feedback. Identify churn risks, develop re-engagement strategies, drive upsell opportunities, meet renewal and expansion revenue targets, deliver analytics and executive reporting, and conduct customer meetings. Collaborate with Sales and Product teams while staying current on cybersecurity services and trends.

Investigate and triage security alerts, support customers through incident response, analyze logs and packet captures, perform threat hunting, communicate findings, and mentor junior analysts. The role requires expertise in TCP/IP, security architecture, threat actor tactics, SIEM platforms, incident response methodologies, ticketing systems, and forensic analysis.

Provides engineering, administration, monitoring, upgrades, troubleshooting, and customer support for SIEM, EDR, NDR, email security, data pipeline, and related platforms. Configures and customizes customer security systems, integrates technologies, automates tasks, manages Linux, Windows, and Azure environments, and applies advanced networking and troubleshooting skills. The role includes direct customer communication, prioritizing technical issues, resolving system faults, and participating in an on-call rotation.