Jobs at LSH Auto UK Limited

Handle inbound telephone and online enquiries, book and optimize service appointments, maintain accurate customer records, meet team and individual KPIs, deliver high-quality customer service, and identify upselling opportunities for aftersales products and services.

Manage aftersales enquiries and bookings, monitor repair progress and communicate updates to customers, liaise with workshop teams, resolve complaints, and support upselling of service plans, parts, and maintenance packages to maintain high customer satisfaction.

Provides HR advisory support across employee relations, performance management, disciplinary and grievance processes, employment law, manager coaching, employee development, HR records, and people-process improvements. The role supports managers and colleagues in a fast-paced automotive retail environment and requires onsite work with travel to other dealerships.

Leads the new car sales team to achieve revenue and volume targets, develops sales strategies, oversees vehicle stock, pricing and promotions, and ensures a premium customer journey. The role tracks performance data, improves sales tactics, manages customer relationships, and collaborates with dealership leadership, finance partners, insurance teams, and Mercedes-Benz contacts.

Guide customers through the Mercedes-Benz vehicle purchasing journey, from initial enquiry to handover. Build customer relationships, demonstrate vehicles, arrange test drives, recommend suitable models, negotiate pricing and finance packages, achieve sales targets, and maintain accurate CRM records while following up leads to maximise conversions.

Coordinate automotive aftersales bookings and enquiries, monitor repairs, provide customers with service-progress updates, collaborate with workshop teams, resolve concerns, and support upselling of service plans, parts, and maintenance packages. The role requires automotive aftersales or customer-facing experience, a valid driver's licence, UK work eligibility, and preferably experience with Keyloop.

Develops new commercial opportunities for van sales, builds fleet and commercial client relationships, creates sales strategies, monitors market and competitor trends, and prepares forecasts and performance reports. The role requires automotive or commercial vehicle sales experience, fleet prospecting expertise, negotiation skills, market analysis capability, a UK driving licence, and eligibility to work in the UK.

Lead used car sales performance, profitability, finance and insurance processes, deal structuring, compliance, stock pricing, vehicle turnaround, and customer experience. The role supports sales teams in achieving targets and improving margins within a premium automotive dealership environment.