Teams at LogicMonitor

Own Salesforce administration and the Revenue Operations technology stack while improving processes, data quality, reporting, vendor management, user adoption, and AI-enabled automation. Build dashboards and analyze pipeline, forecasting, renewals, and revenue performance. Lead cross-functional RevOps projects, manage implementations and integrations, document requirements and processes, and partner with Sales, Marketing, Customer Success, Finance, IT, and Procurement to drive scalable revenue growth.

Lead and scale a global Professional Services organization delivering LogicMonitor/Catchpoint implementations. Build managers and technical leaders, drive operational excellence via KPIs and automation, partner cross-functionally with Product/Engineering/Customer Success, and own high-visibility customer escalations and continuous improvement of delivery models and SOPs.

Leads strategy and operational excellence for Customer Experience functions, including Technical Support and Professional Services. Builds KPI frameworks, dashboards, forecasting models, governance, and operating rhythms; drives AI-enabled workflow transformation, process standardization, capacity planning, executive reporting, and cross-functional initiatives. Partners with senior leaders across Revenue Operations, Finance, Product, Sales, Engineering, and Customer Success to improve performance, scalability, customer outcomes, and decision-making.