Lob Offices

Owns revenue operations strategy and GTM planning, including forecasting, annual planning, business reviews, incentive design, analytics, KPI dashboards, and performance insights. Partners with Finance, Product, and Operations to improve sales productivity, align headcount with revenue goals, and execute multi-quarter strategic workstreams. The role translates complex data into leadership recommendations and manages cross-functional projects in a fast-paced environment.

Own customer technical implementations from commitment through the first 30 production days. Lead discovery, integration design, API and data troubleshooting, configuration, testing, UAT, launch, and stabilization. Coordinate USPS, postal, logistics, and commingling partner requirements while translating customer needs into technical plans and engineering requirements. Use development and AI coding tools to build utilities, automate implementation work, and resolve issues directly. The role requires regular travel to customer and partner locations and supports complex physical-mail workflows.

Manage a high-volume SMB/MM post-sales portfolio to retain and grow customers through renewals, upsell/cross-sell, programmatic adoption campaigns, forecasting, risk mitigation, and cross-functional collaboration to drive product adoption and minimize churn.