Jobs at Lindt & Sprüngli

Process and manage B2B orders end-to-end, handle customer inquiries and escalations, coordinate with sales, fulfillment, vendors, and finance, prepare quotes/acknowledgments, track shipping and documentation, and support process improvements using internal ERP/CRM systems.

Deliver exceptional customer service and product knowledge to drive store sales. Operate POS and manage cash; restock, maintain cleanliness, and follow quality procedures. Meet individual sales targets and KPIs. Perform physical tasks (lifting, climbing, bending) and work nights, weekends and holidays. Must pass background/drug screening and be authorized to work in the U.S.

Lead liaison for assigned national accounts, developing and executing banner-specific strategies to meet sales and profitability goals. Manage trade spend, forecasts, merchandising execution, and cross-functional collaboration (supply chain, finance, field sales). Analyze sales and market data (SAP, Nielsen, POS) and present performance reviews to customers and senior leadership to drive growth.

Manage assigned brand portfolio: analyze profitability and performance, assist annual marketing planning, own product launches and NPD, coordinate campaigns, retailers and agencies, organize events and sampling, monitor budgets, and translate international marketing guidelines into local execution.

Provide guest service, operate fountain and candy-making stations, handle cash/credit transactions, stock and merchandise products, follow food safety and recipe guidelines, maintain cleanliness, and support upselling and gift-wrapping.

Lead replenishment strategy for key retail accounts to improve availability, inventory flow, and service. Align forecasts and supply with customers and internal teams, analyze POS and inventory data, monitor KPIs, run reviews, and drive continuous improvement using ERP, reporting tools, and replenishment platforms.

Represent Lindt & Sprungli to retail accounts in Quebec City, driving sales and executing marketing plans. Build customer relationships, manage merchandising, pricing, POS data analysis, claims, and account negotiations to grow sales and ensure plan-o-gram and promotional compliance.

Investigate and validate customer ROSD claims, manage claim resolution in SAP, analyze trends to identify root causes, drive corrective actions, support invoice and accounting issues, and communicate compliance requirements across cross-functional teams to reduce future claims.

Provide exceptional in-store customer service and product knowledge to drive sales; meet individual and store sales targets; handle cash/POS tasks; restock and maintain merchandise, cleanliness, and QA standards; perform physical tasks (lifting, climbing, reaching); work nights, weekends, and holidays; escalate customer or product issues to management.

Lead Lindt Canada's omnichannel CRM and loyalty strategy across retail and eCommerce. Build segmentation, lifecycle programs, email campaigns, reporting and dashboards. Optimize customer journeys, testing, coupon management and loyalty initiatives while collaborating with cross-functional teams and external agencies to drive acquisition, engagement, retention and revenue.

Manage and run a full production line to meet volume, quality, and safety standards. Supervise and train line personnel, coordinate changeovers and supplies, perform root-cause analysis, maintain machine and downtime logs, support TPM/5S initiatives, and complete administrative reporting using plant control systems.

Lead customer-level P&L analysis, pricing and trade investment decisions to drive profitable growth. Build business cases, scenario models, and commercial insights; partner with sales, marketing, supply chain and insights to execute revenue growth management and present recommendations to senior management.

Manage day-to-day CRM and MyLindt Rewards loyalty activity across Retail Stores and eShop: design and execute email and loyalty campaigns, build audience segments, support automated lifecycle journeys, track and report CRM performance, maintain CRM systems and data quality, liaise with IT and stores, and drive member acquisition and retention.

Supervise store operations and staff to deliver excellent customer service, maximize sales and control labor costs. Support the general manager with scheduling, payroll, training, vendor and corporate communication, safety, cleanliness, food safety, and escalated customer issues. Coach and develop team members and ensure adherence to brand standards and KDS usage.

Support corporate accounting by maintaining and reconciling general ledger, bank, and balance sheet accounts; execute month-end and year-end close tasks; prepare journal entries and accruals; process Concur expense reports; administer P-card program; perform cash and payroll reconciliations (tie-outs to ADP); review sales and use tax activity; support intercompany reporting and continuous process improvements; assist with special projects and system enhancements.

Territory sales role responsible for meeting quarterly and annual sales targets through daily store calls, merchandising, inventory/shelf management, promotional execution, relationship building with store staff, reporting to the regional sales manager, supervising merchandisers, and maintaining accurate call and sales data.

Manage credit control operations to collect outstanding debt, process and reconcile claims, authorize and review credit limits, oversee month-end AR processes, lead a credit control team, drive SAP improvements, ensure compliance with South African credit legislation, and deliver DSO and cashflow forecasting.

Lead delivery and support of SAP PP and QM across North America: manage projects, enhancements, upgrades, testing, integrations (MES, EWM), end-user support, vendor management, and roadmap/strategy while ensuring processes, configurations, and documentation meet business and technical requirements.

Provide exceptional guest service while performing chocolate and fountain duties including candy making, cashiering, stocking, food safety, merchandising, recipe-based assembly, and maintaining cleanliness and equipment. Handle cash/credit procedures and support upselling and gift-wrap services.

Provide exceptional guest service at a Ghirardelli fountain: prepare and replenish fountain items, maintain cleanliness and food safety, stock supplies, know products and pricing, perform scooping/topper duties, and support semi-table service to maximize guest satisfaction.