Jobs at Lindt & Sprüngli

Provides guest service while performing retail and restaurant duties, including cashiering, candy making, merchandise stocking, gift wrapping, fountain service, food preparation, cleaning, cash handling, and product upselling. Maintains product displays, inventory, sanitation, equipment, and fountain supplies according to company standards. Requires availability for nights and weekends, strong communication, basic math, reliability, and the ability to work independently.

Develop and execute sales strategies, launch plans, channel plans, and customer-specific initiatives to drive profitable revenue growth across Lindt USA platforms. Partner with Sales, Marketing, Category Management, RGM, product development, and retail partners to commercialize innovations, align customer needs with business objectives, evaluate sales opportunities, facilitate cross-functional meetings, communicate performance updates, and optimize go-to-market execution.

Manages customer deductions end to end, including resolution, coding, tracking, payment application, compliance, and deadline management. Produces weekly analyses and action plans, maintains customer and cross-functional relationships, supports Sales and Finance teams, escalates issues, and recommends process improvements. Participates in continuous improvement projects while handling transactional, analytical, and strategic responsibilities.

Manages multiple manufacturing capital improvement projects from concept through installation and handoff. Responsibilities include defining scope, budgets, timelines, and success criteria; investigating solutions; coordinating suppliers, contractors, and internal teams; specifying and approving equipment; supporting process improvement; and ensuring training, documentation, maintenance support, and compliance with plant safety requirements.

Lead Lindt & Sprüngli’s national sales organization and commercial strategy in Mexico. Drive sales, profitability, market share, channel development, key account relationships, negotiations, forecasting, budgeting, revenue growth management, and retail execution. Develop high-performing teams, oversee talent and succession planning, coordinate product launches and seasonal campaigns, and collaborate with Marketing, Supply Chain, Finance, and global teams to achieve commercial objectives.

Manage grocery category strategy for ADUSA, using shopper, syndicated, panel, POS, and retail data to drive category growth. Develop assortment, pricing, promotion, merchandising, and planogram recommendations; lead line reviews and seasonal selling presentations; and provide actionable insights to retailer buyers and category managers. Partner cross-functionally with sales, marketing, brand, and category teams while supporting strategic action plans and category KPIs. Travel is approximately 25%.

Provides exceptional guest service in a chocolate fountain and retail environment. Maintains product knowledge, prepares fountain items, stocks supplies, follows food safety and sanitation standards, minimizes waste, and keeps storage and guest areas orderly. Supports topping and scooping duties, semi-table service, product upselling, and fountain setup and breakdown. Requires effective communication, professionalism, time management, and the ability to work independently and with a diverse team.

Provides exceptional in-store customer service and product guidance while meeting sales goals and promoting Lindt programs. Handles point-of-sale transactions, cash management, restocking, date-code and pricing checks, store cleaning, and quality procedures. Requires customer engagement, product knowledge, basic math, physical lifting, and availability for nights, weekends, and holidays.

Provides premium in-store customer experiences by advising shoppers on Lindt chocolate products, offering samples, explaining taste profiles and ingredients, upselling, meeting sales budgets, restocking, cleaning, and maintaining operational standards. Requires strong customer service, communication, teamwork, flexibility for evenings, weekends, and holidays, and fluency in English. Retail experience is not mandatory.

Leads brand portfolio strategy, marketing plans, product innovation, go-to-market execution, budget and P&L management, consumer promotions, and agency collaboration. Partners cross-functionally with sales, customer marketing, insights, and senior leadership to drive profitable brand growth. Manages research, forecasting, SKU rationalization, and new product development while hiring, developing, and leading team members.

Leads sustainability communications, media relations, reputation management, executive communications, and crisis preparedness for a global company. Responsibilities include producing sustainability reports, press releases, presentations, Q&As, briefings, speeches, and communication strategies; serving as a media spokesperson; advising subsidiaries; managing stakeholders; and supporting corporate events. The role requires collaboration with senior management and cross-functional teams, with strong German and English communication skills.

Supervise store operations and staff to deliver excellent customer service, maximize sales and control labor costs. Support the general manager with scheduling, payroll, training, vendor and corporate communication, safety, cleanliness, food safety, and escalated customer issues. Coach and develop team members and ensure adherence to brand standards and KDS usage.

Lead delivery and support of SAP Trade Promotion Management (TPM) for North America: design, configure, implement, test, and upgrade TPM/CRM/CBP/BW/S4HANA integrations. Coordinate stakeholders and vendors, define technical/functional standards, translate requirements into specifications, manage risks, and support strategy and roadmap planning to minimize customizations and ensure business alignment.

Lead delivery and support of SAP IBP and S/4 HANA PPDS for supply, demand, S&OP, and detailed scheduling. Manage implementations, upgrades, integrations (CI-DS), testing, vendor coordination, end-user support, training, and roadmap planning to meet business requirements.

Serve as HR Business Partner for plant operations, handling labor/union relations, grievances, CBA administration, worker's compensation, compliance, investigations, onboarding/offboarding, performance management, and coaching leaders to attract and retain talent while supporting HR initiatives and regulatory requirements.

Provide guest service, operate cash register, prepare and assemble proprietary chocolate and fountain items, maintain stockroom and displays, follow food safety and recipe guidelines, perform cleaning/maintenance, and support gift-wrap and upsell opportunities.

Provide exceptional guest service, operate fountain and candy-making stations, handle cash and credit transactions, stock and merchandize products, follow recipes and food-safety guidelines, maintain cleanliness, and support upselling and gift-wrapping. Must work varied shifts including nights and weekends.

Provide exceptional customer service in Lindt retail shops, meet individual and store sales goals, maintain operational standards (cash management, restocking, cleaning), promote marketing programs, monitor product quality, and support store targets through product knowledge and upselling. Must handle physical tasks and work nights, weekends, and holidays.

Provide exceptional guest service while performing chocolate and fountain duties including candy making, cashiering, stocking, food safety, merchandising, recipe-based assembly, and maintaining cleanliness and equipment. Handle cash/credit procedures and support upselling and gift-wrap services.

Manage end-to-end intercompany planning for Lindt US, including forecasting, supply allocation, inventory balancing, S&OP/S&OE ownership, reconciliation of PO/invoice discrepancies, transfer pricing coordination, compliance with global policies, and driving continuous improvement and cross-functional alignment across Supply Chain, Finance, Operations, and commercial teams.