All Teams

Digital & Technology

From test-driving the latest technologies to creating intuitive consumer apps, Liberty Mutual’s tech team is working to digitally transform a trillion-dollar industry by innovating and creating industry-leading solutions that provide peace of mind for our customers worldwide. You’ll help us build key technical competencies and change the way people experience insurance as part of an organization that combines the mindset of a startup with the capabilities and expertise of a Fortune 100 company.

Employee Reviews

Katie G

Technology is super important here at Liberty Mutual. We want to anticipate what customers need before they even realize they have that need.

Katie G, Product Owner


Everything we do is all centered around customers. If you think five years back, it's very atypical to get into a car with strangers, so technology is definitely changing the way we live. As an insurance company, we want to be on the forefront of it. Instead of being reactive to industry trends, we want to be really proactive about it. That's why technology is super important here at Liberty Mutual. We want to anticipate what customers need, what prospects need before they even realize they have that need.


Pranjal S

Tech-Start really prepared me for an IT-related role at Liberty Mutual by providing a solid foundation and a support system right out of college.

Pranjal S , Software Developer


Going through the Tech-Start program was a really interesting experience. We started by picking up a problem that needed solving, developed a proof-of-concept, and presented it to senior leadership. Tech-Start gave me a support system as I transitioned from college to my first job, helping me navigate a completely different environment alongside others in the same shoes.

Matthew M

At Liberty Mutual, we're focused on building flexible systems that can deliver customer value quickly, adapting to the rapidly changing technology landscape and evolving customer needs.

Matthew M, Senior Scrum Master


Working in technology at Liberty Mutual is dynamic and constantly evolving. As technology and customer needs change rapidly, the focus is on building flexible systems that can deliver customer value quickly within short lifecycles, typically under two years. It's exciting to witness how a company with over a century of history is growing, transforming, and adapting to the market and customer demands.

What People Are Saying About Liberty Mutual Insurance

  • Team Support: Colleagues are often seen as friendly mentors, with senior engineers helping junior staff and cross-functional squads collaborating closely. This supportive dynamic eases onboarding and day-to-day problem solving in Digital & Technology.
  • Work-Life Balance: Work-life balance is considered generally good in technology roles, with hybrid flexibility and reasonable hours common in many teams. Variation exists by manager and product area, but the overall cadence is frequently described as sustainable rather than burnout-driven.
  • Learning & Development: Learning pathways such as TechStart, mentoring, internal talks, and movement between teams are emphasized within the technology organization. Early-career technologists often gain exposure to modern tools (cloud, AI, data) while building foundational enterprise skills.

What People Are Saying About Liberty Mutual Insurance

  • Work-Life Balance: Work-life balance in the Boston office is often described as manageable and flexible. Feedback suggests local technologists can sustain a healthy pace while contributing to meaningful work.
  • Team Support: Colleagues in Boston are frequently seen as friendly and willing to help, with senior engineers supporting early-career teammates. This creates a collaborative environment that helps newcomers ramp up and grow.
  • Innovation & Products: Boston’s Solaria Labs offers a startup-style environment that encourages experimentation beyond traditional insurance products. This local hub provides an avenue to explore new ideas within the company’s broader mission.
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle auto insurance claims from initial report through resolution. Guide insureds and claimants after accidents, provide empathetic customer service, evaluate and process claims, coordinate with stakeholders, resolve problems, and manage multiple systems in a fast-paced paperless environment. Paid training and licensing are provided, and no prior claims experience is required.
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Manages, investigates, evaluates, and resolves insurance claims involving coverage, liability, damages, settlements, suspicious activity, and subrogation. Communicates with policyholders, witnesses, claimants, attorneys, and other parties; negotiates settlements; maintains claim reserves and files; protects financial and claim information; and prepares reports. The program requires a bachelor's degree, strong communication and analytical skills, investigative and negotiation abilities, insurance and tort law knowledge, and the ability to obtain required licenses.
9 Hours AgoSaved
Remote or Hybrid
12 Locations
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound calls and warm leads, consult customers on property and casualty insurance needs, recommend suitable coverage, and convert prospects into policyholders. Complete paid training and obtain a Property and Casualty license if needed. Representatives work remotely on a fixed weekday and weekend schedule, using strong communication, persuasion, organization, analytical, typing, and PC skills to deliver customer-focused sales.

At a glance

resourcefulness meets fortune 100 resources.

You’ll have the chance to work with modern cloud-native technologies, scalable microservice-based architecture, and state-of-the-art software delivery methods.

it’s not about the deadline.

You’ll approach challenges without the constraints of arbitrary requirements. Instead, we keep working until we find a better solve.

iterate like you’re on fire, without burning out.

Here, you can focus on holistic solutions, make decisions quickly, and bring life-changing products to market faster.

you own the customer journey.

Gather customer feedback, iterate on solutions that alleviate their pain points, and make a difference in their lives.

Liberty Mutual Insurance's Teams