Jobs at LettrLabs

Own the B2B SaaS platform’s product delivery, including backlog management, user stories, sprint planning, roadmap execution, integrations, and feature launches. Partner with engineering, design, and go-to-market teams to prioritize work, translate customer needs into requirements, track adoption and retention metrics, and improve outcomes. The role requires strong technical understanding, agile product expertise, AI fluency, and hands-on experience shipping software.

Own the end-to-end software platform product lifecycle, including backlog management, user stories, sprint planning, roadmap delivery, integrations, automations, and launches. Partner closely with engineering, design, the CEO, CTO, and GTM teams to prioritize work, resolve tradeoffs, and ship predictably. Translate customer feedback into scoped features, define success metrics, analyze adoption and retention, and drive continuous improvement using AI-enabled product practices.

Manage the full post-sale customer journey to drive rapid onboarding, activation, and growth. Monitor usage, re-engage dormant accounts, remove technical blockers, run onboarding playbooks, identify upsell opportunities, coordinate cross-functionally, and use AI/tools to improve efficiency. Success measured by utilization, expansion, time-to-value, and customer advocacy.

Lead and unify Customer Success, Support, and Account Management to drive activation, utilization, retention (GRR/NRR), and spend growth. Build playbooks, reporting, Voice of Customer, and partnerships; hire and develop teams; implement CS tooling and workflows; apply analytics and AI to optimize customer ROAS and renewals.

Lead end-to-end mechanical design for electromechanical production systems: translate requirements into manufacturable designs, perform FEA and hand calculations, prototype and validate, create drawings/BOMs, apply DFM/DFA, and mentor junior engineers while collaborating with electrical, controls, manufacturing, and suppliers.

Own end-to-end customer lifecycle from pre-purchase nurture through activation, retention, and expansion. Build automated multi-channel programs (email, in-app, direct mail), segmentation, reporting, A/B tests, and revenue-attributable lifecycle workflows. Partner with Sales and Customer Success to reduce churn, speed activation, and drive upgrades.

Lead end-to-end marketing to drive pipeline and revenue: demand generation, ABM, lifecycle, field events, budget allocation, reporting/attribution, and a team of three. Partner with Sales, scale ABM for PE-backed home services, run paid acquisition, and execute GTM for launches and integrations.

Lead full-cycle enterprise sales to acquire new clients ($50M+ revenue). Prospect outbound, manage pipeline in HubSpot, run demos, close high-ACV deals ($500K+), and collaborate with product and marketing to refine messaging and drive revenue.