Teams at LettrLabs

Lead and unify Customer Success, Support, and Account Management to drive activation, utilization, retention (GRR/NRR), and spend growth. Build playbooks, reporting, Voice of Customer, and partnerships; hire and develop teams; implement CS tooling and workflows; apply analytics and AI to optimize customer ROAS and renewals.

Lead strategy and execution for 15–20 major trade shows and targeted local events, manage a ~$600K events budget, oversee logistics, booth design, travel, sponsorships, and content capture. Build community, align events with sales to drive pipeline and ROI, and develop scalable processes to improve event efficiency and impact.

Lead end-to-end product delivery for a B2B SaaS platform: own backlog, write user stories, run sprints, partner with engineering and design, drive features across lead generation, automations, design, attribution, and integrations, and use AI to accelerate discovery, shipping, and measurement.