Teams at LettrLabs

Manage the full post-sale customer journey to drive rapid onboarding, activation, and growth. Monitor usage, re-engage dormant accounts, remove technical blockers, run onboarding playbooks, identify upsell opportunities, coordinate cross-functionally, and use AI/tools to improve efficiency. Success measured by utilization, expansion, time-to-value, and customer advocacy.

Lead and unify Customer Success, Support, and Account Management to drive activation, utilization, retention (GRR/NRR), and spend growth. Build playbooks, reporting, Voice of Customer, and partnerships; hire and develop teams; implement CS tooling and workflows; apply analytics and AI to optimize customer ROAS and renewals.

Lead end-to-end product delivery for a B2B SaaS platform: own backlog, write user stories, run sprints, partner with engineering and design, drive features across lead generation, automations, design, attribution, and integrations, and use AI to accelerate discovery, shipping, and measurement.