Teams at LettrLabs

Manage the full post-sale customer journey to drive rapid onboarding, activation, and growth. Monitor usage, re-engage dormant accounts, remove technical blockers, run onboarding playbooks, identify upsell opportunities, coordinate cross-functionally, and use AI/tools to improve efficiency. Success measured by utilization, expansion, time-to-value, and customer advocacy.

Lead and unify Customer Success, Support, and Account Management to drive activation, utilization, retention (GRR/NRR), and spend growth. Build playbooks, reporting, Voice of Customer, and partnerships; hire and develop teams; implement CS tooling and workflows; apply analytics and AI to optimize customer ROAS and renewals.

Lead strategy and execution for 15–20 major trade shows and targeted local events, manage a ~$600K events budget, oversee logistics, booth design, travel, sponsorships, and content capture. Build community, align events with sales to drive pipeline and ROI, and develop scalable processes to improve event efficiency and impact.