Teams at LettrLabs

Own the B2B SaaS platform’s product delivery, including backlog management, user stories, sprint planning, roadmap execution, integrations, and feature launches. Partner with engineering, design, and go-to-market teams to prioritize work, translate customer needs into requirements, track adoption and retention metrics, and improve outcomes. The role requires strong technical understanding, agile product expertise, AI fluency, and hands-on experience shipping software.

Own the end-to-end software platform product lifecycle, including backlog management, user stories, sprint planning, roadmap delivery, integrations, automations, and launches. Partner closely with engineering, design, the CEO, CTO, and GTM teams to prioritize work, resolve tradeoffs, and ship predictably. Translate customer feedback into scoped features, define success metrics, analyze adoption and retention, and drive continuous improvement using AI-enabled product practices.

Manage the full post-sale customer journey to drive rapid onboarding, activation, and growth. Monitor usage, re-engage dormant accounts, remove technical blockers, run onboarding playbooks, identify upsell opportunities, coordinate cross-functionally, and use AI/tools to improve efficiency. Success measured by utilization, expansion, time-to-value, and customer advocacy.