LettrLabs is a direct mail automation platform that combines software, robotics, and proprietary data to produce handwritten and printed mail at scale. We are growing extremely quickly and expanding beyond home services into new industries.
We are hiring a Director of Product to lead our software platform and the team that builds it. You report directly to the CEO and manage three people:
Senior Product Manager: the client-facing platform and front-end experience
Senior Technical Product Manager: integrations, data, and attribution
UX (User Experience) Designer: design across both domains
Both of the product managers report to you.
You own the product roadmap for the software platform and have real influence on company strategy. The CEO is product-focused and stays deeply involved in product strategy, so working directly with the CEO at a high level is a major focus of this role. Expect to bring strong recommendations. In return, you get fast decisions, a clear mandate, room to run execution, and a team that ships.
This is a player-coach role. With a team of three, you will still write specs, run discovery, and get into the details yourself. As the company grows, so do the team and your scope.
We are an AI native company. Our software team leverages AI heavily and has increased its velocity 15x in the past year. We need a product leader who matches that: someone who uses AI just as aggressively to stay ahead of a fast-shipping engineering org, while making sure what we deliver is high quality.
This is an in-office role at our Los Angeles office in Marina del Rey.
Report directly to the CEO and lead the product team at a company growing extremely quickly
Own the roadmap for our entire software platform, with real influence on company strategy
Work across software, robotics, and proprietary data, a combination few product leaders get to touch
Grow the team and your scope as the company scales
A fast-moving team with no unnecessary bureaucracy
Competitive compensation with meaningful equity
Own the software platform roadmap: sequence the bets, define what success looks like, and make the tradeoff calls
Partner deeply with the CEO on product strategy, bringing recommendations grounded in customer insight and data
Lead and grow two PMs (Product Managers) and a UX designer, holding each PM accountable for outcomes and project management in their domain
Coordinate across front end, integrations, and data, resolving priority and capacity tradeoffs with the CTO
Build a product process that keeps pace with an engineering team shipping 15x faster, using AI to deliver quality on a predictable cadence
Stay close to enterprise customers and turn Sales and Customer Success feedback into roadmap decisions
Own product metrics (adoption, retention, attribution, revenue impact) and drive measurable improvement
Partner with GTM (Go to Market) teams on launches, and lead product planning as we expand into new industries
8+ years of product management in enterprise B2B (Business to Business) SaaS (Software as a Service), including 2+ years managing PMs
A track record of owning a roadmap at a fast growing company, with shipped outcomes you can quantify
Experience building enterprise functionality such as roles and permissions, multi account hierarchies, admin controls, and reporting
Strategic judgment: you connect product bets to revenue and retention, and can defend the tradeoffs
Mastery of product fundamentals (discovery, specs, prioritization, agile delivery) and the ability to teach them
Technical depth across systems, APIs (Application Programming Interfaces), data, and integrations, enough to challenge estimates and scope realistically
A history of building operating rhythm and accountability in a team without adding bureaucracy
Experience working closely with a founder CEO who is deeply involved in product: you bring strong recommendations, welcome review, and know when to push back and when to align
Deep, daily fluency with AI in your own product work
Evidence that you have already overhauled a product process with AI, with measurable gains in speed or quality
Clear, concise executive communication
Experience in MarTech (Marketing Technology) and attribution products, including CRM (Customer Relationship Management) and marketing automation platforms (HubSpot, Salesforce, Zapier)
Experience leading product through expansion into new industries or customer segments
Experience with products that combine software with physical operations or proprietary data
Experience building AI harnesses (agents, evaluation frameworks, or internal AI tooling)
Hands-on experience with Claude Code and Claude Design
Medical, dental, and vision coverage
Equity
401(k) plan
Flexible PTO (Paid Time Off) and paid holidays
On-site gym
Pet-friendly office
Free daily lunch, team off sites, and happy hours
Located in the heart of Marina del Rey, a walkable neighborhood with easy access to shops, restaurants, and the marina
Actual base salary offered will be determined by: experience, skills, and work location. This range is for base salary, our total compensation includes equity and benefits. We welcome you to apply even if your expectations are outside our listed range.
LettrLabs is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
LettrLabs is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures and throughout employment. If you need assistance or any accommodation, please let us know.
LettrLabs does not accept unsolicited resumes from recruiters or employment agencies without a fully executed recruitment agreement in place. In the absence of such agreement, LettrLabs reserves the right to pursue and hire any candidates without an obligation to pay fees. Agencies are requested not to contact LettrLabs hiring managers or employees regarding recruiting services.
Skills Required
- 8+ years of product management experience in enterprise B2B SaaS
- 2+ years managing product managers
- Track record of owning a roadmap at a fast-growing company with quantifiable shipped outcomes
- Experience building enterprise functionality, including roles and permissions, multi-account hierarchies, admin controls, and reporting
- Strategic judgment connecting product investments to revenue and retention
- Mastery of product discovery, specifications, prioritization, and agile delivery
- Technical depth across systems, APIs, data, and integrations
- Experience establishing team operating rhythm and accountability
- Experience working closely with a founder CEO deeply involved in product
- Deep, daily fluency with AI in product work
- Evidence of overhauling a product process with AI and achieving measurable speed or quality gains
- Clear, concise executive communication
- Experience in MarTech and attribution products, including HubSpot, Salesforce, or Zapier
- Experience leading product expansion into new industries or customer segments
- Experience with products combining software with physical operations or proprietary data
- Experience building AI harnesses, agents, evaluation frameworks, or internal AI tooling
- Hands-on experience with Claude Code and Claude Design
