Jobs at Leonardo Hotels

Serve as the hotel’s first point of contact, greeting guests and managing check-in/check-out. Provide excellent customer service, offer local recommendations, handle guest enquiries, and work collaboratively with the team to ensure a five-star stay.

Serve as the face of the hotel in the restaurant and bar, delivering friendly, first-class hospitality. Greet and assist guests, build rapport, work collaboratively with the team in a busy environment, and maintain high service standards while following training and progression pathways.

Deliver excellent guest-focused food & beverage service, resolve guest concerns, collaborate across departments, follow safety and company policies, use hotel systems correctly, engage in ongoing training, and support hotel initiatives to enhance guest satisfaction.

Greet and check guests in/out, support Front Office operations, deliver five-star customer service, provide local recommendations, handle guest enquiries, and collaborate with hotel teams to create memorable stays.

Provide friendly, efficient food & beverage service and outstanding guest care. Resolve guest concerns, collaborate with hotel teams, follow company policies and safety procedures, use hotel systems correctly, and pursue ongoing training and development.

Provide excellent guest care in food & beverage services, handle guest concerns promptly, work safely, use hotel systems correctly, collaborate with colleagues, follow company policies, and participate in ongoing training and hotel initiatives to maintain service excellence.

Provide exceptional guest care in food & beverage operations, resolve guest concerns, collaborate with hotel teams, follow safety and company policies, use hotel systems correctly, and engage in ongoing service training and development to support guest satisfaction and KPIs.

Serve as the hotel's first point of contact, handling check-in/check-out, delivering five-star guest service, providing local recommendations, and supporting Front Office operations while working as a team ambassador for company standards.

Lead and manage the Front Office department: direct strategic initiatives, run day-to-day operations, engage and develop the team, ensure exceptional guest service, meet KPIs, collaborate with other departments, and perform Duty Manager shifts as required.

Greet and serve guests in the hotel restaurant and bar, deliver first-class hospitality, build rapport, work as part of a busy team, maintain a positive, can-do attitude, and ensure guests leave satisfied.

Coordinate group bookings across a cluster of hotels: handle enquiries, identify sales leads, input and confirm rooming lists, ensure payments prior to check-in, send weekly reservation reports, load group offers/reservations into Opera, and liaise with Sales and customers to deliver excellent guest experiences.

Support a cluster of hotels by handling meetings and events enquiries: produce proposals, contracts and invoices, build client relationships, coordinate with operations, gather client feedback, and deliver outstanding hospitality and customer service to drive repeat business.

Provide friendly, efficient food & beverage service to hotel guests, resolve guest concerns, follow health & safety and data protection policies, use hotel systems correctly, collaborate across departments, and participate in ongoing training and development to maintain service standards.

Lead and manage the Front Office team to deliver exceptional guest service, achieve KPIs, direct daily operations and strategic initiatives, act as hotel ambassador, and cover Duty Manager shifts as required.

Provide friendly, first-class service to guests in the hotel restaurant and bar as part of a vibrant team. Build rapport, ensure excellent guest experiences, work in a busy environment, and support team operations with a positive, can-do attitude.

Support Front Office operations by greeting guests, managing check-in/check-out, providing local recommendations, collaborating with hotel teams, and delivering friendly, 5-star service while upholding company standards.

Lead and coach a small team of Business Booker Sales Executives to meet targets, manage client relationships, negotiate contracts, drive bookings via the Business Booker platform, monitor performance, produce reports, and support hotel business needs while delivering excellent customer service.

Lead and manage the Front Office department, oversee daily operations and strategic initiatives, engage and inspire the team to meet KPIs, deliver exceptional guest service, act as hotel ambassador, complete Duty Manager shifts, and collaborate with other departments to create memorable guest experiences.

Welcome guests, manage check-in/check-out, provide local recommendations, maintain front desk operations, collaborate with hotel teams, and deliver five-star customer service consistent with company standards.

Greet guests, manage check-in/check-out, support Front Office operations, provide local recommendations, uphold hotel service standards, and collaborate with other departments to create memorable guest experiences.