Jobs at Leonardo Hotels

Drive Business Booker platform sales by promoting the service, generating and converting leads into bookings, negotiating contracts, maintaining client relationships, producing timely reports, and supporting hotel-specific business needs while delivering excellent customer service.

Lead and coach a small team of Business Booker Sales Executives to meet targets, manage client relationships, negotiate contracts, drive bookings via the Business Booker platform, monitor performance, produce reports, and support hotel business needs while delivering excellent customer service.

Provide friendly, first-class hospitality in the hotel's restaurant and bar. Greet and engage guests, support a busy service team, maintain positive energy and rapport, and ensure guests leave satisfied. Work collaboratively, complete on-the-job training, and follow company service standards.

Greet and serve guests in the hotel restaurant and bar, deliver friendly, efficient customer service, work as part of a busy team, and help ensure excellent guest experiences while supporting training and progression opportunities.

Greet and serve guests in the hotel restaurant and bar, deliver first-class hospitality, build rapport, maintain positive energy, work collaboratively with the team, and support a great guest experience. Participate in training and follow company service standards.

Manage day-to-day hotel operations alongside the General Manager, lead and engage the team, undertake Duty Manager shifts, support recruitment and induction, deliver guest care training, drive local business opportunities, and represent the Leonardo Hotels brand and values.

Greet and check guests in/out, provide local recommendations, maintain high service standards, collaborate with hotel teams, and ensure smooth front desk operations while delivering friendly, dependable guest service.

Provide exceptional guest care for meetings & events: set up and service event rooms to specification, refresh and clear rooms, greet clients, collaborate with hotel departments, follow health & safety and data protection policies, report hazards/damages, meet KPIs, and complete tasks assigned by management.

Supervise daily Food & Beverage operations, support the F&B Manager, coach and train staff, maintain service standards, assist with event delivery, motivate the team, and ensure excellent guest experiences.

Provide attentive food & beverage service and exceptional guest care; resolve guest concerns; collaborate with hotel teams; follow safety, data protection, and company policies; use hotel systems; participate in training and support KPIs and guest satisfaction metrics.

Manage meetings and events enquiries for a cluster of hotels, convert leads into bookings, produce function sheets, liaise with operations, update sales systems (Opera/Delphi), hit revenue targets, build organiser relationships, gather client feedback, and deliver excellent customer service.

Manage daily hotel operations to deliver exceptional guest service, lead and develop staff, drive revenue and KPIs, oversee recruitment, training, procurement and compliance with Health & Safety (including HACCP and COSHH) and data protection, and handle customer complaints and stakeholder relationships.

Provide front desk support for check-in/check-out, greet guests, offer local recommendations, maintain hotel service standards, collaborate with departments, and ensure a welcoming guest experience.

Lead day-to-day hotel operations alongside the General Manager, supervise and develop staff, undertake Duty Manager shifts, support recruitment and onboarding, deliver guest-care training, drive local business opportunities, and promote company standards and team engagement.

Greet and check in/out guests, provide excellent customer service and local recommendations, handle front desk tasks, collaborate with hotel teams, and uphold company service standards.

Provide friendly, efficient food & beverage service, deliver exceptional guest care, resolve guest concerns, follow company policies and health & safety rules, collaborate with colleagues, use hotel systems correctly, participate in training and development, and support hotel initiatives to meet KPIs and customer satisfaction targets.

Supervise meetings and events operations, lead and schedule staff, ensure excellent guest service and customer retention, maintain event facilities and equipment, liaise with organisers and hotel departments, and support F&B during quieter periods.

Supervise daily food & beverage operations, support the F&B Manager, coach and train staff, ensure exceptional guest service, assist event delivery, and lead by example to meet company standards.

Manage meetings & events operations, support strategic M&E initiatives, supervise daily department activities, train and coach staff, host guests, liaise with organisers, undertake Duty Manager shifts, and operate AV equipment to deliver memorable guest experiences.

Supervise front desk shift delivering exceptional guest care, handle escalations and complaints, coach and evaluate team members, upsell and pass leads to Sales, maintain product knowledge, follow safety, security and company policies, and collaborate with other departments to enhance guest experience.