Jobs at Kore.ai

Leads and scales the global Deal Desk function for a SaaS company. Owns commercial strategy, pricing governance, approvals, order forms, complex enterprise transactions, marketplace private offers, and quote-to-cash process improvements. Manages and mentors a team while partnering with Sales, Legal, Finance, Revenue Operations, Product, and executive stakeholders. Oversees CRM and CPQ workflow optimization, reporting, KPI monitoring, and enablement to improve deal execution and commercial governance.

Provides 24×7 operational support for voice gateways, telephony, SIP, RTP, SBC, and contact-center environments. Monitors production systems, investigates call failures and media issues, analyzes signaling and packet flows, and resolves network and connectivity problems. The role manages incident triage, customer communications, escalations, deployments, configuration changes, root-cause analysis, and reliability improvements while collaborating with engineering, DevOps, carriers, and vendors during rotational shifts.

Build and maintain CI/CD pipelines, Linux packages, source-code repositories, deployment automation, and cloud infrastructure for a Voice Gateway platform. Support multi-region deployments, production incidents, disaster recovery, and business continuity across development, staging, and production environments. Improve reliability and operational efficiency using tools such as Ansible, Packer, Argo CD, Flux, and Vault while collaborating across engineering and customer-facing teams.

Owns post-sale success for enterprise customers across Latin America, including onboarding, adoption, value realization, renewals, risk recovery, and expansion. Builds executive relationships, leads success planning and business reviews, coordinates cross-functional and partner teams, manages customer health and escalations, and supports commercial growth. Requires Spanish and English fluency, enterprise SaaS or AI experience, LATAM market knowledge, and residence in Mexico.

Leads Kore.ai’s global AWS partner marketing strategy and execution, including joint go-to-market planning, integrated campaigns, content, digital demand generation, events, executive engagement, budgets, agencies, and vendor management. Partners with AWS, sales, alliances, product, field marketing, and revenue teams to generate awareness, pipeline, and revenue. Defines performance metrics, reports outcomes to executives, and optimizes programs across global markets.

Manages strategic technology and hyperscaler partnerships to generate, qualify, and advance sales opportunities. Owns partner-sourced pipeline and revenue targets, develops executive and partner relationships, leads joint campaigns and customer discovery, coordinates co-sell activities, and maintains accurate opportunity reporting. The role requires proactive prospecting, strong business and technology acumen, executive presence, negotiation skills, and the ability to operate independently in a fast-paced, unstructured environment.

Pre-sales technical role demonstrating Kore.ai platform and AI/NLU solutions, whiteboarding architectures, running use-case workshops, estimating ML effort, collaborating with product and delivery teams, and supporting sales to win enterprise AI deals while engaging technical stakeholders.