Teams at Kore.ai

Own full-cycle enterprise sales across Fortune 500 accounts, from prospecting and executive discovery through negotiation and multimillion-dollar contract close. Build pipeline, develop account and territory plans, lead complex MEDDPICC sales cycles, present AI-driven business cases, and coordinate solution consultants, partners, customer success, and marketing. Co-sell with Microsoft, AWS, systems integrators, and consulting firms while securing net-new logos and transitioning customers for expansion.

Provides 24×7 operational support for voice gateways, telephony, SIP, RTP, SBC, and contact-center environments. Monitors production systems, investigates call failures and media issues, analyzes signaling and packet flows, and resolves network and connectivity problems. The role manages incident triage, customer communications, escalations, deployments, configuration changes, root-cause analysis, and reliability improvements while collaborating with engineering, DevOps, carriers, and vendors during rotational shifts.

Build and maintain CI/CD pipelines, Linux packages, source-code repositories, deployment automation, and cloud infrastructure for a Voice Gateway platform. Support multi-region deployments, production incidents, disaster recovery, and business continuity across development, staging, and production environments. Improve reliability and operational efficiency using tools such as Ansible, Packer, Argo CD, Flux, and Vault while collaborating across engineering and customer-facing teams.