Teams at Kore.ai

Provides 24×7 operational support for voice gateways, telephony, SIP, RTP, SBC, and contact-center environments. Monitors production systems, investigates call failures and media issues, analyzes signaling and packet flows, and resolves network and connectivity problems. The role manages incident triage, customer communications, escalations, deployments, configuration changes, root-cause analysis, and reliability improvements while collaborating with engineering, DevOps, carriers, and vendors during rotational shifts.

Build and maintain CI/CD pipelines, Linux packages, source-code repositories, deployment automation, and cloud infrastructure for a Voice Gateway platform. Support multi-region deployments, production incidents, disaster recovery, and business continuity across development, staging, and production environments. Improve reliability and operational efficiency using tools such as Ansible, Packer, Argo CD, Flux, and Vault while collaborating across engineering and customer-facing teams.

Owns post-sale success for enterprise customers across Latin America, including onboarding, adoption, value realization, renewals, risk recovery, and expansion. Builds executive relationships, leads success planning and business reviews, coordinates cross-functional and partner teams, manages customer health and escalations, and supports commercial growth. Requires Spanish and English fluency, enterprise SaaS or AI experience, LATAM market knowledge, and residence in Mexico.