Jobs at Komodo Health

Provides written application support to customers, answering product questions, handling technical tasks, documenting requirements, and escalating issues to product and engineering teams. The role promotes product adoption, customer learning, and self-service while following support procedures and maintaining strong communication, timeliness, and follow-through. Candidates need customer or technical support experience, strong English communication, Google Suite and basic configuration knowledge, and a four-year university degree. Healthcare, SQL, and software lifecycle experience are preferred.

Leads revenue systems and operations initiatives across sales and RevOps, mapping commercial processes and converting requirements into AI-powered prototypes and scalable production solutions. Owns and improves the GTM technology stack, including automation and data management, while partnering with developers and senior stakeholders. Applies AI to automate work, improve productivity, and measure business impact across lead management, forecasting, CPQ, and order fulfillment.

Design, build, operate, and optimize large-scale data pipelines and foundational data platforms for healthcare datasets. The role focuses on Python, SQL, Spark, Airflow, AWS, storage optimization, schema evolution, data quality, observability, troubleshooting, CI/CD, and production support. The engineer will develop trusted data products, improve platform reliability and efficiency, contribute to architecture and technical direction, collaborate cross-functionally, and mentor teammates while using AI-assisted engineering tools.

Owns enterprise sales, renewals, and account expansion for Komodo Health’s SaaS products among emerging pharmaceutical and biotech companies. Builds senior client relationships, identifies business opportunities, develops solution proposals, meets sales quotas, manages strategic accounts, and drives adoption of healthcare data and analytics solutions. Collaborates with Product, Customer Success, and Engineering while maintaining accurate Salesforce pipeline records and supporting customer retention and ROI.

The Sales Development Representative generates qualified sales opportunities through outbound prospecting, targeted account research, lead-generation campaigns, qualification calls, and introductory meetings. The role partners with sellers, develops territory expertise, progresses opportunities through the pipeline, and uses AI and sales technologies to improve outreach efficiency and conversion. Success is measured by meeting targets, pipeline progression, and high-quality opportunity creation across payer, provider, and digital health accounts.

Provides advanced IT support across Mac and Windows environments, troubleshooting systems, networks, hardware, and core applications. Owns employee onboarding and offboarding, IT asset management, documentation, training, root cause analysis, and corrective actions. Supports Okta, Google Workspace, Atlassian, Slack, Zoom, Jamf, Intune, and Meraki while driving process improvements and infrastructure reliability. Requires onsite presence in San Francisco two to three days weekly.

Lead end-to-end healthcare analytics consulting projects, translating ambiguous business questions into analyses, managing cross-functional teams, and serving as the primary client contact. Conduct statistical analyses and modeling, monitor project performance, mitigate risks, improve team processes, develop team capabilities, identify account growth opportunities, and provide thought leadership in healthcare analytics. The role requires strong quantitative, communication, project management, client relationship, and SQL, Python, or R skills.

Leads client-facing AI engagements for life sciences organizations, from scoping and pilot design through delivery. Advises senior stakeholders, manages 3–5 concurrent engagements, coordinates product, data science, and analytics teams, supports presales and renewals, identifies account growth opportunities, and develops repeatable engagement frameworks. The role requires management consulting experience, life sciences expertise, AI or digital transformation pilot delivery, strong project management, executive presence, and approximately 50% travel.

Leads Komodo Health’s customer support organization, managing support professionals and improving issue resolution, triage, escalation, and containment. Partners with analytics, engineering, and product teams to resolve recurring technical, product, and healthcare data issues. Establishes KPIs, coaches globally distributed teams, manages offshore resources, and deploys AI-enabled intake and support workflows while shaping global support strategy.

The Consultant will configure Salesforce solutions, collaborate with project teams, document changes, support client training, and enhance satisfaction.

The Senior Salesforce Developer at Komodo Health will design and develop Salesforce applications, oversee integrations, mentor junior staff, and ensure high-quality cloud services aligned with industry standards.

Lead end-to-end healthcare analytics projects, managing scope, planning, execution, client relationships, cross-functional collaboration, risks, and delivery. Provide thought leadership in healthcare analytics and identify business opportunities within client accounts. Required capabilities include quantitative analysis, project management, communication, presentation, SQL/Python/R proficiency, and strategic use of AI tools. Preferred experience includes consulting, cloud analytics platforms, healthcare data regulations, predictive modeling, machine learning, and data visualization.

The Account Executive will lead partnerships in the Financial Services sector, drive sales targets, and provide tailored solutions using Komodo's Healthcare Map to help investors make informed decisions in healthcare investments.

Sell Komodo Health's Healthcare Map and technology solutions to payer, provider, and health tech partners. Own new business and expansion targets, build senior client relationships, design solutions with cross-functional teams, and drive adoption and ROI while maintaining accurate Salesforce pipeline and sales deliverables.

Serve as a long-term, integrated partner to customers managing Salesforce-based solutions: lead stakeholder engagement, requirements gathering, release planning, build/configuration, repos/promotions, testing (SIT/UAT), user/data management, issue triage, reporting, and documentation to ensure stable, evolving managed services.

Design, build, and operate scalable AWS-based platform infrastructure for data processing. Improve pipeline automation, monitoring, security, and reliability. Lead CI/CD, IaC (Terraform/Scalr), network design, and incident response; collaborate with cross-functional teams and participate in on-call rotation. Integrate AI tools to streamline development and troubleshooting.

Lead a major revenue segment, oversee SVPs and their teams, and drive predictable growth through pipeline discipline, forecasting, deal strategy, renewals, cross-functional alignment, and executive-level negotiations. Coach leaders, manage customer risk, and apply AI tools to improve forecast quality and scale coaching and execution.