We Breathe Life Into Data
At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.
As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.
The Opportunity at Komodo Health
The Analytics Center of Excellence (ACE) team at Komodo Health partners with life sciences organizations to drive strategic value through data, analytics, and AI-enabled solutions. As the Senior Director, Analytics Services, you will play a pivotal leadership role — spanning pre-sales, managed services and analytics delivery — to ensure Komodo Health’s products, data, and platforms deliver sustained, measurable value for our customers.
This is a unique opportunity to lead at the intersection of customer strategy and operational excellence. You will work with a diverse set of customers to scope, deliver, and grow Komodo’s analytics and managed services offerings in a way that is AI-forward, scalable, and deeply aligned to customer outcomes.
Looking back on your first 12 months at Komodo Health, you will have accomplished…
- Obtained an advanced understanding of Komodo’s healthcare map, its analytics and managed services offerings, and can confidently articulate the Komodo difference to customers and prospects.
- Operationalized and scaled an AI-enabled analytics services delivery model, establishing clear processes, performance metrics, and quality standards.
- Driven demonstrable improvements in customer usage, satisfaction, and retention across key accounts through proactive engagement and strategic advisory work.
- Contributed to revenue growth by supporting pre-sales conversations and identifying expansion opportunities within existing customer relationships.
- Built, mentored, and grew a high-performing team, fostering a culture of continuous improvement, AI fluency, and customer-centricity.
These are the essential job duties you will be responsible for …
- Lead end-to-end analytics services delivery — overseeing successful execution of core offerings and AI-enabled solutions across a portfolio of strategic accounts.
- Serve as a senior pre-sales partner, acting as an advisor and subject matter expert for Sales and Account Management teams during scoping, proposal development, and customer-facing consultative conversations.
- Own the managed services delivery model within ACE, establishing proactive engagement frameworks, SLAs, and KPIs that drive customer product adoption and long-term retention.
- Guide Account Management and Customer Success teams on account strategy, ensuring customers fully leverage Komodo’s analytics and managed services offerings to achieve their desired business outcomes.
- Champion the integration of AI tools and automation into workflows, identifying opportunities to improve delivery efficiency, scalability, and customer impact.
- Collaborate closely with Product and Engineering teams to inform new offerings and features, acting as an internal voice of the customer with deep industry context.
- Build, staff, and develop a high-performing analytics services team, fostering professional growth and a culture of excellence and continuous learning.
What you bring to Komodo Health (required):
- Experience leading managed services or professional services functions within the healthcare or life sciences domain, ideally spanning both delivery and pre-sales.
- Hands-on experience in business analytics in biopharma, including working with Commercial, Medical Affairs, Market Access, and Real-World Evidence teams and data (HCP, provider, payer, patient-level).
- Strong consultative instincts – you identify and proactively offer recommendations based on customer insights, and are comfortable presenting to and influencing executive-level stakeholders.
- Demonstrated ability to drive customer usage, satisfaction, and retention through strategic planning, proactive engagement, and high-quality delivery.
- Experience identifying and implementing process improvements and automation, including the integration of GenAI tools into analytics or operational workflows.
- Exceptional leadership and team-building skills, with a track record of coaching and growing high-performing, cross-functional teams.
- Ability to manage multiple customer relationships and complex initiatives simultaneously with high quality and grace under pressure.
Expectations of AI Use in this role (required):
Judgement & Creativity:
- Applies AI strategically, knowing how to use the right tools at the right time to solve problems or generate new ideas.
- Uses AI to accelerate feedback loops, test ideas, and make informed decisions faster.
- Applies both judgment and creativity when working with AI and understands its limitations.
Curiosity & Initiative:
- Demonstrates curiosity and initiative in exploring new AI tools and workflows relevant to their role.
- Has developed or shared AI-enhanced workflows, automations, or prompts with others.
Integration & Productivity:
- Brings a reflexive AI mindset and uses AI as a natural part of their process to iterate, research, and deliver better work.
- Comfortable working in AI-enhanced environments across writing, data analysis, content creation, or design.
- Regularly leverages AI tools such as Notion AI, Perplexity, Claude, Descript, Runway, Midjourney, or Microsoft Copilot i.e. to improve speed, clarity, or creative output.
#LI-Remote
The pay range for each job posting reflects a minimum and maximum range of annual base pay that we reasonably expect to pay for this position within the US. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.
The starting annual base pay for this role is listed below. This position may be eligible for performance-based bonuses as determined in the Company’s sole discretion and in accordance with a written agreement or plan. This role may also be eligible for equity awards. In addition, this role is eligible for benefits including, but not limited to, comprehensive health, dental, and vision insurance; flexible time off and holidays; 401(k) with company match; disability insurance and life insurance; and leaves of absence in accordance with applicable state and local laws and regulations and company policy.
Komodo's AI Standard
At Komodo, we're not just witnessing the AI revolution – we're leading it. This is a pivotal moment in time, where being first to market with AI transforms industries and sets the bar. We've already established industry leadership in leveraging AI to revolutionize healthcare, and we expect every team member to contribute. AI here isn't optional; it's foundational. We expect you to integrate AI into your daily work – from summarizing documents to automating workflows and uncovering insights. This isn't just about efficiency; it's about making every moment more meaningful, building on trust in AI, and driving our collective success.
Join us in shaping the future of healthcare intelligence.
Where You’ll Work
Komodo Health has a hybrid work model with hubs in San Francisco, New York City, and Chicago. Roles vary — some can be performed from anywhere in the country, others are scoped to a specific region, and some are based near one of our hubs. For hub-based Dragons, we're building intentional in-office rhythms alongside the flexibility that's core to how we work. Whatever your setup, expectations will always be clear before you join.
Equal Opportunity Statement
Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By submitting your application, you acknowledge that you have read and understand Komodo Health’s Privacy Notice for Employees and Contractors.
This notice explains how we collect, use, and retain applicant data.
Skills Required
- Experience leading managed services or professional services functions within healthcare or life sciences domain
- Hands-on experience in business analytics in biopharma
- Strong consultative instincts with executive-level stakeholders
- Ability to drive customer usage, satisfaction, and retention
- Experience in implementing process improvements and automation
- Exceptional leadership and team-building skills
- Ability to manage multiple customer relationships and initiatives
Komodo Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Komodo Health and has not been reviewed or approved by Komodo Health.
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Leave & Time Off Breadth — Time off and flexibility are positioned as a clear strength, including flexible time off, winter holiday office closures, and “Flex Friday Afternoons.” This is reinforced by an overall remote-friendly/hybrid-by-design approach that supports schedule flexibility.
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Parental & Family Support — Paid parental leave is described as having expanded from 12 to 16 weeks, paired with a flexible return-to-work period. These policies suggest a more modern family-support package relative to many peers.
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Retirement Support — A 401(k) with a company match is consistently referenced as part of the core package. Immediate vesting and a match around the mid-single digits are also repeatedly cited as part of the retirement offering.
Komodo Health Insights
What We Do
Improving lives through the largest, most actionable Healthcare Map™. At Komodo Health, we partner with our customers to improve patient care and reduce disease burden through data-driven insights. The Komodo Health Platform delivers patient-level insights by dynamically analyzing the broadest array of data across patients, practitioners, and health systems. We put patients at the center of clinical innovation. Healthcare today is all about delivering value — improving patient outcomes while reducing healthcare costs by helping our customers put life-saving therapies in the hands of people that need them the most. The Komodo Health software platform provides access to a broader array of healthcare stakeholders in over fifty therapeutic areas. Our comprehensive Healthcare Map™ helps: + Life Sciences extend the reach of innovative therapies + Patient Advocacy align investments toward the right patients and practitioners + Healthcare Practitioners address unmet medical needs in their communities + Payers increase care quality while reducing cost Let’s work together to reduce the burden of disease. Please learn more by visiting us at www.komodohealth.com
