Jobs at Keyloop

Leads software engineering teams, providing technical guidance, delivery oversight, people management, and career development. Partners with Product, Design, and leadership to shape roadmaps, remove blockers, improve team performance, and deliver scalable, high-quality software. Promotes AI-assisted development, technical excellence, psychological safety, and alignment between engineering work and business outcomes.

Provides application support by owning customer cases, troubleshooting and resolving issues, escalating when needed, conducting root-cause analysis, and documenting solutions. The role requires customer communication, ERP application support, analytical problem-solving, and collaboration across global teams. It also includes coaching colleagues, identifying knowledge gaps, improving support content, and contributing to case-reduction initiatives. Familiarity with automotive operations and Microsoft SQL Server is desirable.

The Functional HR Coordinator provides HR administrative support, advises managers, implements HR strategies, and handles various HR queries and reporting.

Leads complex, cross-functional programs for automotive manufacturers, coordinating multiple related projects, stakeholders, resources, timelines, risks, and deliverables. Ensures alignment with company strategy and manufacturer expectations, facilitates communication and problem-solving, provides status reporting to leadership, and drives continuous improvement. The role requires project management expertise, automotive industry knowledge, familiarity with SaaS and cloud concepts, and strong stakeholder relationship skills.

The Aftersales Implementation Consultant delivers automotive software solutions for customers, supporting discovery, documentation, configuration, training, deployment, and post-go-live support. The role maintains product knowledge and delivery blueprints, resolves implementation issues, contributes to product reviews, and collaborates with project teams and customers. Success requires strong process management, communication, analytical, commercial, and problem-solving skills, along with experience in finance, CRM, technical, or ERP deployments.

Supports regional HR operations across the employee lifecycle, including onboarding, offboarding, HRIS data management, employee queries, documentation, compliance, payroll and benefits administration. Maintains accurate records, prepares HR documents, supports audits, handles tickets within SLAs, coordinates with internal teams and vendors, and contributes to process improvements and HR projects. The role requires strong organization, communication, confidentiality, attention to detail, customer service, and knowledge of regional labor regulations.

Owns the backlog for a Fusion platform product area, translating customer needs and product strategy into prioritized epics, stories, acceptance criteria, and releases. The role leads planning, refinement, estimation, analytics, customer feedback synthesis, stakeholder communication, and tactical release readiness. It partners closely with Product, Engineering, UX/UI, Support, Commercial, and Data teams while using Claude, ChatGPT, Gemini, and internal LLMs to accelerate research, requirements, analysis, documentation, and decision-making.

Leads Professional Services operations and transformation, partnering with the CDO to manage financial performance, resource planning, commercial governance, reporting, delivery-center workforce strategy, productized services, AI adoption, and operational improvement. Owns performance cadences, KPI infrastructure, sales governance, transformation roadmaps, change management, and executive reporting while coordinating cross-functional stakeholders across Finance, Sales, Product, HR, and Customer Success.

Lead delivery of Snowflake-based data features and small epics: design and implement Snowflake objects, build ELT pipelines (Boomi/dbt/SQL), manage Bronze/Silver/Gold layers, optimise SQL and performance, own testing and production support, coach junior developers, coordinate with Finance/Sales/Operations, and contribute to data governance and documentation.

Design, build, and operate Snowflake-based ELT pipelines and Bronze/Silver/Gold data layers. Develop Snowflake objects and complex SQL, implement performance and security best practices, coach junior engineers, support data quality, manage environments, and deliver production-ready data products for Finance, Sales, and Operations.

Own and grow OEM accounts across a region: build strategic relationships, drive commercial growth, hit revenue targets, manage adoption of Keyloop products, maintain forecasts and reports, identify upsell opportunities, and coordinate internally to deliver customer value and retention.

Design and maintain learning pathways, workshops, and accessible training content for global audiences. Evaluate learning effectiveness, incorporate feedback and business insights, collaborate with subject matter experts, and manage learning vendors and platforms to ensure quality and value.

Leads the performance management program, engagement survey process, site committees, and manager capability initiatives. Analyzes performance and engagement data, prepares reports and recommendations, coordinates program cycles, and partners with HR Business Partners and leadership to strengthen performance conversations and employee engagement. Presents metrics and findings to senior leadership while supporting an inclusive, high-performance culture.

Own and resolve customer support cases for Keyloop’s Autoline aftersales product, escalating issues when needed and documenting solutions. The role involves troubleshooting ERP applications, root cause analysis, customer communication, knowledge sharing, colleague coaching, identifying training gaps, and contributing to case-reduction initiatives. Candidates should have customer-facing experience, ERP application support experience, strong analytical and problem-solving abilities, and excellent communication skills in English and the local language. Automotive industry knowledge is desirable.

Own and grow strategic relationships with automotive manufacturer clients across a territory. Develop sales plans, manage pipelines and forecasts, identify expansion opportunities, lead consultative sales negotiations, and achieve revenue and recurring-growth targets. Partner with product and technical specialists to recommend solutions, improve customer satisfaction, and increase client value and share of wallet.

Provides Tier 1 support for automotive dealership aftersales processes, including inventory, pricing, stock updates, workshop scheduling, repair orders, integrations, and file imports. Owns cases from intake through resolution or escalation, investigates configuration, data, access, and interface issues, documents diagnostics, guides customers, coordinates with internal and external teams, and maintains accurate case records. The role also contributes to knowledge sharing, case reduction, and continuous support improvements.

Own and deliver customer implementations from contract to go-live: gather requirements, manage scope, coordinate integrations, lead workshops, resolve risks, and support post-launch while improving delivery processes.

Lead the commercial strategy and sales enablement for car-buying and sales software across global markets. Identify growth opportunities, shape go-to-market and packaging strategies, support strategic client pitches, develop and drive adoption of sales plays, and collaborate with Product, Sales, and Partners. Measure customer outcomes such as conversion, finance attach, and lifetime value to strengthen commercial positioning and guide product improvements.

Manage and grow a portfolio of Canadian automotive retail accounts. Build senior stakeholder relationships, drive retention, upselling, and cross-selling, coordinate sales and customer success teams, develop strategic account plans, advocate for customers, monitor account health, and improve adoption and satisfaction. The role also involves commercial discussions, contract negotiations, revenue accountability, and regional travel.

Manage a portfolio of Canadian automotive retail accounts, serving as the primary client contact and strategic advisor. Drive retention, expansion, upselling, cross-selling, satisfaction, and adoption. Coordinate sales, professional services, and customer success teams; develop account plans; monitor account health; advocate for customers; and manage commercial discussions, contract negotiations, and revenue accountability.