Jobs at Keyloop

The Analyst provides exceptional support by troubleshooting and resolving customer issues, ensuring timely communication and documentations, while enhancing team knowledge and processes.

The Implementation Consultant collaborates with customers to ensure project success through documentation, configuration, and training while maintaining quality and efficiency across delivered solutions.

Manage end-to-end digital marketing performance for a Canadian client portfolio across SEO, AI search, PPC, paid and organic social. Build and optimize paid campaigns, own technical and content SEO, manage social content calendars, present performance to stakeholders, identify growth opportunities, collaborate with cross-functional teams, and use GA4 and BI/Martech data to drive measurable results.

Own the team backlog for a Fusion platform product area, define epics and user stories, run PI/iteration planning, validate with customers, and drive delivery alongside engineering and UX. Heavily use AI/LLMs for research synthesis, requirements, analytics, and stakeholder communications. Facilitate refinement, track delivery metrics, prepare release readiness, and support escalations while championing responsible AI.

Own end-to-end AP for multi-entity operations: invoice processing, exception resolution, intercompany handling, payment runs, reconciliations, vendor management, AP reporting, and coaching junior staff while supervising AI-driven automation.

Manage end-to-end employee lifecycle for assigned countries, ensure HR data integrity and payroll validation, handle Tier 2 employee relations cases, draft employment documents, support payroll and benefits coordination, mentor junior coordinators, and contribute to HR projects and process improvements.

Provide first- and second-line support for Keyloop products: own, diagnose and resolve customer issues, manage user access and account provisioning, escalate appropriately, document solutions, perform root cause analysis, coach colleagues, and contribute to case reduction and knowledge improvement.

Provide global legal support to Sales and Professional Services: negotiate enterprise B2B software/SaaS contracts, process term variations, maintain standard templates and playbooks, advise on UK and cross-border data protection and IT contracting, liaise with external counsel, and respond to ad hoc legal queries from commercial teams.

The Product Support Analyst provides support by troubleshooting issues, communicating with customers and colleagues, documenting solutions, and enhancing team knowledge to achieve departmental objectives.

The Regional OEM Manager drives revenue growth by developing client strategies, managing key accounts, and optimizing SaaS solutions for automotive clients in South Africa.

The Support Specialist will provide excellent customer support by troubleshooting, diagnosing, and resolving issues while coordinating with team members and departments to ensure timely solutions, documenting processes, and contributing to knowledge improvement.

Provide day-to-day application support for Keyloop products: own, diagnose, escalate and resolve customer cases; document solutions; coach colleagues; perform root cause analysis; identify training gaps; and contribute to case reduction and continuous improvement initiatives while communicating effectively with global customers and teams.

The Implementation Consultant will oversee project delivery, ensuring quality and efficiency, while providing expertise in finance and technical product deployments for customers.

Provide operational support for Keyloop Platform across on‑prem and AWS environments: troubleshoot incidents, maintain monitoring/alerting, manage capacity and performance, implement production-readiness and DevSecOps practices, collaborate with engineering on SLIs/SLOs and performance improvements, participate in 24x7 on-call rotations and support platform scalability.

The LMS Administrator manages the Learning Management System, oversees user setup and course assignments, provides technical support, and generates reports to ensure a seamless digital learning experience.

Quota-carrying role selling Keyloop's SaaS solutions into existing and new automotive clients in Japan. Build annual sales plans, prospect and close deals, maintain Salesforce and WIP, produce forecasts, and collaborate with Product, Customer Success, and Professional Services to deliver 'One Keyloop' solutions.

The Functional HR Coordinator provides HR administrative support, advises managers, implements HR strategies, and handles various HR queries and reporting.

Own and resolve Tier 2 customer cases for Keyloop products: troubleshoot, diagnose, communicate with customers and internal teams, document resolutions, produce knowledge articles, perform root cause analysis, mentor colleagues, and recommend process improvements to reduce case volumes.

The Escalation Manager is responsible for addressing significant customer dissatisfaction, coordinating issue resolution, and ensuring positive customer experiences while identifying risks for top-tier clients.

The RPA Developer - Project Manager will collaborate with teams to optimize processes, implement automation, and enhance knowledge management for Keyloop's products, focusing on continuous improvement and operational efficiency.