Jobs at Keyloop

Software Engineer responsible for designing, developing, testing, maintaining, and troubleshooting platform features. The role independently delivers medium-sized features, participates in Agile/Scrum ceremonies and code reviews, collaborates with Product, Design, and QA, documents technical work, and mentors junior engineers. Candidates should have strong software engineering fundamentals, testing experience, Git and CI/CD familiarity, architecture knowledge, and proficiency with AI-assisted development tools. The position emphasizes adaptable, tech-stack-agnostic engineering and continuous improvement.

Leads software engineering across multiple teams, designing large-scale distributed systems, setting technical strategy, driving complex initiatives, and introducing emerging technologies. The role includes mentoring senior engineers, guiding architecture, managing direct reports, improving engineering standards, championing AI-assisted development, and communicating technical vision to senior stakeholders. The Lead Developer also identifies technical opportunities, manages technical debt, partners with Product, and delivers multi-quarter initiatives aligned with business goals.

Provide Tier 1 customer and product support by owning cases, troubleshooting issues, documenting solutions, escalating when needed, and conducting root-cause analysis. The role requires clear communication with global customers and colleagues, strong organization, analytical problem-solving, product knowledge development, and empathy. The analyst also coaches teammates, identifies training gaps, contributes to knowledge improvements, and supports initiatives that reduce case volume.

Leads Keyloop’s global enterprise transformation portfolio, including prioritization, governance, risk management, benefits tracking, and delivery accountability. Partners with the CFO, COO, executive leaders, investors, and function heads to deliver value creation initiatives. Builds transformation operating models, leads global programme teams, standardizes business processes, and drives enterprise data and reporting toward a common platform and single source of truth.

Leads the design, implementation, delivery, and operational reliability of scalable software systems. Owns complex multi-sprint projects, architecture decisions, testing, CI/CD, monitoring, and technical documentation. Mentors junior and mid-level engineers, drives engineering practices and process improvements, facilitates technical discussions, and collaborates with product and design stakeholders. The role also champions AI-assisted development tools and helps shape team adoption of AI-driven engineering workflows.

Leads a product support team, overseeing daily operations, customer issue resolution, service levels, quality, coaching, recruitment, and performance management. Develops support strategies, policies, procedures, and continuous improvement initiatives. Analyzes support metrics, escalates complex issues, coordinates training, and collaborates with Product, Engineering, Sales, Marketing, vendors, and senior stakeholders to improve customer experience and service delivery.

Provides first-line technical support to customers and internal users through phone, email, and chat. Logs, categorizes, diagnoses, and resolves routine incidents, escalating complex issues to Tier 2 teams. Maintains accurate ticket documentation, contributes to knowledge-base content, collaborates cross-functionally, and identifies process improvements. The role emphasizes customer empathy, clear communication, analytical troubleshooting, and timely resolution under defined procedures.

Design, build, test, deploy, and maintain Dell Boomi integrations connecting Salesforce, NetSuite, Snowflake, and third-party APIs. Develop mappings, connectors, routes, error handling, retries, and API lifecycle solutions. Monitor integration health, troubleshoot incidents, perform root cause analysis, review code, document technical solutions, and collaborate with analysts, architects, and delivery teams in an agile environment.

Designs, builds, tests, deploys, and maintains Dell Boomi integrations across Salesforce, NetSuite, Snowflake, and third-party APIs. Develops maps, connectors, routes, error handling, retries, and API lifecycle processes. Collaborates on requirements and technical specifications, monitors production integrations, performs incident triage and root-cause analysis, participates in Agile ceremonies, conducts code reviews, and maintains architecture and operational documentation.

Provide Tier 1 support for Autoline accounts by owning customer cases through resolution, troubleshooting product issues, escalating appropriately, documenting solutions, and conducting root-cause analysis. The role requires empathetic communication, collaboration across teams, knowledge development, colleague mentoring, and participation in initiatives that reduce recurring cases and improve support resources.

Own the roadmap and backlog for Keyloop’s data and intelligence products, aligning priorities with the Fusion, ADC, and VEGA.ai platform strategy. Define epics, acceptance criteria, and delivery priorities; lead Agile and PI planning activities; manage trade-offs; and improve delivery predictability. Engage enterprise customers and cross-functional stakeholders, drive responsible AI adoption, evaluate analytics and generative AI opportunities, and coordinate integrations across Keyloop’s multi-product platform.

Quota-carrying solution sales professional responsible for growing new and existing automotive customer business across Canada. Develops sales plans and forecasts, identifies opportunities, leads joint presentations, aligns software and technology-enabled solutions to customer needs, and supports opportunity execution through collaboration with Product, Sales, Pre-Sales, Portfolio, and Enablement teams. Provides market intelligence, maintains sales materials, and drives quota attainment through structured sales processes.

Lead and develop a Korean-market software support team, drive continuous improvement using data and AI, own escalations and customer relationships, ensure service levels, and influence cross-functional product and process improvements.

Manages complex enterprise sales deals before contract signature, ensuring pricing, scope, timelines, resourcing, and delivery commitments are feasible. Coordinates Sales, Solutions, Product, Delivery, Finance, and Legal; maintains deal plans, RAID logs, governance, risk tracking, and executive reporting. Contributes to commercial proposals, business cases, SOWs, and estimates while improving deal-readiness processes and playbooks. The role requires strong project management, commercial judgment, stakeholder leadership, and knowledge of enterprise technology sales, preferably automotive retail or B2B SaaS.

Leads software engineering teams, providing technical guidance, delivery oversight, people management, and career development. Partners with Product, Design, and leadership to shape roadmaps, remove blockers, improve team performance, and deliver scalable, high-quality software. Promotes AI-assisted development, technical excellence, psychological safety, and alignment between engineering work and business outcomes.

The Functional HR Coordinator provides HR administrative support, advises managers, implements HR strategies, and handles various HR queries and reporting.

Leads complex, cross-functional programs for automotive manufacturers, coordinating multiple related projects, stakeholders, resources, timelines, risks, and deliverables. Ensures alignment with company strategy and manufacturer expectations, facilitates communication and problem-solving, provides status reporting to leadership, and drives continuous improvement. The role requires project management expertise, automotive industry knowledge, familiarity with SaaS and cloud concepts, and strong stakeholder relationship skills.

The Aftersales Implementation Consultant delivers automotive software solutions for customers, supporting discovery, documentation, configuration, training, deployment, and post-go-live support. The role maintains product knowledge and delivery blueprints, resolves implementation issues, contributes to product reviews, and collaborates with project teams and customers. Success requires strong process management, communication, analytical, commercial, and problem-solving skills, along with experience in finance, CRM, technical, or ERP deployments.

Supports regional HR operations across the employee lifecycle, including onboarding, offboarding, HRIS data management, employee queries, documentation, compliance, payroll and benefits administration. Maintains accurate records, prepares HR documents, supports audits, handles tickets within SLAs, coordinates with internal teams and vendors, and contributes to process improvements and HR projects. The role requires strong organization, communication, confidentiality, attention to detail, customer service, and knowledge of regional labor regulations.

Owns the backlog for a Fusion platform product area, translating customer needs and product strategy into prioritized epics, stories, acceptance criteria, and releases. The role leads planning, refinement, estimation, analytics, customer feedback synthesis, stakeholder communication, and tactical release readiness. It partners closely with Product, Engineering, UX/UI, Support, Commercial, and Data teams while using Claude, ChatGPT, Gemini, and internal LLMs to accelerate research, requirements, analysis, documentation, and decision-making.