Jobs at Keyloop

Serve as a Solution Architect bridging OEM strategic direction and Keyloop capabilities. Capture and validate OEM requirements, design candidate solutions with Product and Engineering, drive integrations and deployments, liaise across stakeholders, prioritize requirements, and generate commercial opportunities to support revenue and margin targets.

Lead and grow Keyloop's strategic OEM relationships globally. Own account strategy, commercial negotiations, DMS certification compliance, cross-functional collaboration, escalation management, pipeline forecasting, and multi-market delivery to expand services and drive adoption.

Provide technical and application support for Keyloop environments worldwide: investigate and resolve complex cases, perform root-cause analysis, document solutions via KCS, coach colleagues and customers, manage environment capacity and performance, and follow 5W2H/5WHY and CRI problem-solving processes.

Own regional Balance Sheet and P&L accuracy and compliance with IFRS and local GAAP. Lead monthly and quarterly variance analysis, reconciliations, and high‑risk journal approvals. Manage external audit relationships and provide accounting guidance to FP&A and Controlling teams to support forecasting and decision making.

The Tier 1 Support Analyst role involves troubleshooting and resolving customer issues, communicating effectively, documenting solutions, and mentoring colleagues, while ensuring customer satisfaction.

As a Software Engineer at Keyloop, you will design, develop, and maintain features for an open technology platform, collaborating in an Agile environment and leveraging AI-assisted tools.

As a Senior Software Engineer, you will lead projects, mentor junior engineers, drive engineering best practices, and collaborate with stakeholders to improve technology solutions.

Provide Tier 1 aftersales support for Keyloop products: own, troubleshoot, diagnose and resolve customer cases; escalate when necessary; document solutions; communicate with global teams; coach colleagues and contribute to case-reduction and knowledge improvements. Bilingual French/English required.

Lead architecture and solution design, drive full SDLC, implement microservices/APIs and cloud integrations, promote CI/CD/DevOps and test automation, use AI-assisted tooling, perform code reviews, mentor engineers, ensure performance, security, and operational readiness, and evaluate emerging technologies.

Lead and scale a global platform and data engineering organisation to deliver cloud-native shared services, integration and data/AI platforms. Own platform strategy, M&A integration, observability, security/compliance, FinOps, and enable agentic AI-augmented development to accelerate product engineering across a multi-product SaaS business.

Drive AWS cost accountability and optimization: report cloud costs, produce monthly savings reports and CRI trackers, monitor spend trends and anomalies, lead FinOps maturity sessions, enforce tagging standards, provide cost estimates, and advise stakeholders on optimisation and savings plan decisions.

The Regional OEM Manager leads automotive sales in the DACH region, creating sales plans, ensuring customer satisfaction, and exceeding sales objectives.

Deliver operational coordination for a 12-month global CPQ rollout: manage market readiness, catalogue/SKU/pricing integrity, stakeholder communications, data quality, reporting, governance, and handover to BAU while running launch governance and post-go-live hypercare.

Manage end-to-end contract and billing processes for major accounts, including invoicing, credit checks, customer master amendments, dispute resolution, reporting, and compliance. Collaborate with Collections and stakeholders to resolve issues, support process improvements, and escalate financial risks.

Lead technical direction for Keyloop's automotive SaaS platform: define cross-cutting architecture standards, drive multi-tenant and data-sovereignty designs, set AI-native platform strategy, champion observability/SRE and cost optimization, influence senior leadership, and mentor architects.

The AI Solutions Engineer will develop and optimize AI agents within Salesforce Agentforce, collaborating across teams to enhance customer service efficiency and drive meaningful operational improvements.

As an RPG/SQL Programmer, you will develop and maintain RPG applications on IBM i, optimize SQL queries, collaborate on new features, and participate in code reviews while utilizing AI coding tools.

The Senior Software Developer will create and enhance software solutions for car dealers, focusing on enterprise software, API development, and system integrations while mentoring team members and ensuring quality control.

The Analyst provides exceptional support by troubleshooting and resolving customer issues, ensuring timely communication and documentations, while enhancing team knowledge and processes.

The Implementation Consultant collaborates with customers to ensure project success through documentation, configuration, and training while maintaining quality and efficiency across delivered solutions.