Jobs at Keyloop

Provide day-to-day application support for Keyloop products: own, diagnose, escalate and resolve customer cases; document solutions; coach colleagues; perform root cause analysis; identify training gaps; and contribute to case reduction and continuous improvement initiatives while communicating effectively with global customers and teams.

The Implementation Consultant will oversee project delivery, ensuring quality and efficiency, while providing expertise in finance and technical product deployments for customers.

Support product marketing by researching market trends and customer needs, building buyer personas, analyzing feedback, and assisting go-to-market activities. Create sales enablement content—presentations, case studies, blogs—and support product launches. Work cross-functionally with Product, Sales, Marketing, and Customer Success to improve adoption and deliver actionable customer and competitor insights.

The Sales Operations Analyst will manage sales compensation programs, analyze sales performance data, and ensure compliance, collaborating with Sales, Finance, and HR teams.

Lead the day-to-day legal function, manage a dispersed UK/Prague/India team, own intake/triage and service levels, control external counsel spend, drive process and template standardisation, and act as first escalation to resolve matters and improve legal operations and stakeholder service.

Provide front-line product support by owning, troubleshooting, diagnosing and resolving cases to closure. Escalate when necessary, document solutions, perform root cause analysis, mentor colleagues, identify training gaps, and contribute to case reduction initiatives. Communicate clearly with customers and global teams in German and English while supporting ERP applications and improving support processes.

Provide first-line application support for Keyloop products: own, diagnose and resolve customer cases; escalate when needed; document fixes; perform root-cause analysis; coach colleagues; and contribute to case-reduction and knowledge initiatives while maintaining strong customer communication.

Engineer, configure, and operate BeyondTrust Password Safe and PAM controls across platforms. Onboard and lifecycle-manage privileged accounts, integrate PAM with directory, cloud and DevOps systems, automate discovery/rotation/reporting, enforce least-privilege/JIT access, monitor sessions and provide audit evidence, and partner with teams to embed PAM as a business-as-usual control.

Support delivery, configuration and operations of Privileged Access Management (PAM) with a focus on BeyondTrust. Onboard privileged accounts, manage tooling and integrations, drive remediation and access reviews, produce reports and audit evidence, and align PAM controls with compliance frameworks.

Work with global stakeholders to gather, document, and prioritise data and integration requirements. Map data flows, produce functional specs and data flow diagrams, support ETL/warehousing, assist testing and business acceptance, and communicate/report changes to ensure accurate, auditable reporting solutions.

Gather, analyze, and document business and system requirements for data integrations and reporting. Map data flows across CRMs/ERPs, support ETL/data warehousing, produce documentation and data flow diagrams, coordinate testing and business acceptance, and collaborate with IT, vendors, and stakeholders to deliver accurate, auditable reporting solutions.

The Functional HR Coordinator provides HR administrative support, advises managers, implements HR strategies, and handles various HR queries and reporting.

The Tier 1 Support Analyst role involves troubleshooting and resolving customer issues, communicating effectively, documenting solutions, and mentoring colleagues, while ensuring customer satisfaction.

The Escalation Manager is responsible for addressing significant customer dissatisfaction, coordinating issue resolution, and ensuring positive customer experiences while identifying risks for top-tier clients.

Own and resolve Tier 2 customer cases for Keyloop products: troubleshoot, diagnose, communicate with customers and internal teams, document resolutions, produce knowledge articles, perform root cause analysis, mentor colleagues, and recommend process improvements to reduce case volumes.

The RPA Developer - Project Manager will collaborate with teams to optimize processes, implement automation, and enhance knowledge management for Keyloop's products, focusing on continuous improvement and operational efficiency.

The Principal Engineer leads the technical vision for Keyloop’s platform, solves complex problems, drives critical initiatives, and mentors senior engineers while aligning technology strategy with business goals.

The Power BI Analyst role involves building and managing Power BI dashboards, migrating from Tableau, modeling data, and implementing governance for performance and trustworthiness.

Lead and manage a support team to ensure timely, high-quality resolution of customer issues. Develop and optimise support policies, monitor KPIs, drive continuous improvement, handle escalations, coach team members, recruit and onboard staff, and collaborate with Product, Engineering, and Sales to resolve systemic issues and improve customer experience.

Provide Tier 1 product support for Keyloop products: own, troubleshoot, diagnose and resolve customer issues, escalate appropriately, document solutions, coach colleagues, and contribute to process improvement and root-cause analysis while communicating empathetically with customers and global teams.