The Role
Provides Level 2 operational support for Windows Server and VMware environments. Responsibilities include server administration, patching, backups and restores, failover clustering, monitoring, troubleshooting, incident and change management, storage administration, and PowerShell automation. The role maintains infrastructure stability, security, performance, and documentation while coordinating with application, network, database, storage, security, and vendor teams. Rotational shifts and on-call support are required.
Summary Generated by Built In
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
Role Summary:
We are looking for a highly motivated Senior Infrastructure & Virtualization Engineer to join our Infrastructure Operations team. The ideal candidate will have strong expertise in Windows Server administration, virtualization technologies, Active Directory, storage management, backup solutions, and infrastructure automation. You will play a key role in maintaining the stability, security, and performance of our enterprise IT environment while supporting business-critical systems.
Key Responsibilities:
- Provide Level 2 operational support for Windows Server environments and resolve incidents within agreed service levels.
- Install, configure, administer, and troubleshoot Windows Server 2016, 2019, and 2022 operating systems.
- Perform incident, problem, and change management activities, including root cause analysis and implementation of permanent fixes.
- Monitor server health, availability, CPU, memory, disk utilization, services, and event logs, and take corrective action when required.
- Plan and execute operating system patching, security updates, reboot coordination, post-patch validation, and remediation of failures.
- Manage file-level backup and restore requests, monitor backup jobs, troubleshoot failures, and support recovery validation.
- Administer and troubleshoot VMware ESXi hosts, vCenter, virtual machines, snapshots, VMware Tools, resource allocation, and migration issues.
- Perform Windows Failover Cluster health checks and troubleshoot cluster nodes, roles, resources, networks, and storage dependencies.
- Troubleshoot OS, application service, RDP, network connectivity, firewall, disk, performance, and access-related issues.
- Develop and maintain PowerShell scripts to automate routine administration, monitoring, health checks, reporting, and remediation tasks.
- Maintain technical documentation, standard operating procedures, troubleshooting guides, and knowledge articles.
- Coordinate with application, network, database, storage, backup, security, and vendor teams to restore services and complete planned changes.
Essential Skills and Qualifications:
- Strong hands-on experience with Windows Server 2016, 2019, and 2022 installation, configuration, administration, and troubleshooting.
- Practical knowledge of Active Directory Domain Services, Group Policy, DNS, DHCP, authentication, permissions, and account administration.
- Experience with incident, problem, and change management processes in an ITIL-based support environment.
- Hands-on experience with patch management, vulnerability remediation, maintenance activities, and post-change validation.
- Experience monitoring backups, troubleshooting failed jobs, and performing file and system restores.
- Working knowledge of VMware ESXi and vCenter administration and virtualization troubleshooting.
- Experience supporting Windows Failover Clustering and high-availability environments.
- Good understanding of TCP/IP, ports, name resolution, and Windows network troubleshooting.
- Knowledge of storage concepts, including SAN, NAS, LUNs, volumes, disk provisioning, multipathing, and RAID levels.
- Proficiency in PowerShell scripting for Windows administration and operational automation.
- Ability to analyze Windows Event Logs, performance data, service failures, and system alerts to identify root causes.
- Strong troubleshooting, documentation, communication, collaboration, and stakeholder-management skills.
- Ability to work in rotational shifts, participate in on-call support, and collaborate with teams across locations and time zones.
Essential Technology Stack
- Windows Server 2016, Windows Server 2019, and Windows Server 2022
- PowerShell, Command Prompt, WMI/CIM, Event Viewer, Performance Monitor, and Task Scheduler
- VMware ESXi, Nutanix vCenter Server, virtual machines, snapshots, vMotion, HA
- Enterprise backup and recovery tools, Volume Shadow Copy Service, and file restoration
- Patch management tools such as Microsoft Configuration Manager, WSUS, or equivalent enterprise platforms
- Monitoring, alerting, ticketing, remote-support, and infrastructure-management tools
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."
Skills Required
- Hands-on experience installing, configuring, administering, and troubleshooting Windows Server 2016, 2019, and 2022
- Practical knowledge of Active Directory Domain Services, Group Policy, DNS, DHCP, authentication, permissions, and account administration
- Experience with incident, problem, and change management in an ITIL-based support environment
- Hands-on experience with patch management, vulnerability remediation, maintenance activities, and post-change validation
- Experience monitoring backups, troubleshooting failed jobs, and performing file and system restores
- Working knowledge of VMware ESXi and vCenter administration and virtualization troubleshooting
- Experience supporting Windows Failover Clustering and high-availability environments
- Understanding of TCP/IP, ports, name resolution, and Windows network troubleshooting
- Knowledge of SAN, NAS, LUNs, volumes, disk provisioning, multipathing, and RAID levels
- Proficiency in PowerShell scripting for Windows administration and operational automation
- Ability to analyze Windows Event Logs, performance data, service failures, and system alerts to identify root causes
- Strong troubleshooting, documentation, communication, collaboration, and stakeholder-management skills
- Ability to work rotational shifts, participate in on-call support, and collaborate across locations and time zones
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The Company
What We Do
As the largest global automotive technology company, Keyloop delivers cutting-edge solutions, tailored to the modern needs of auto retailers and OEMs alike. With 40 years of automotive DNA, and a deep understanding of what it takes to drive success, Keyloop solutions are delivered in over 90 countries, and trusted by more 20,000 retailers and 80 OEMs worldwide. From the showroom to the workshop, and everything in between, its technology facilitates distinctive customer experiences between key systems, tools and departments. With modern consumers demanding increasingly high levels of service and responsiveness, Keyloop and their partners connect retailers and OEMs to consumers through every step of their journey. Keyloop delivers a proven technology ecosystem that redesigns the automotive retail experience to cultivate lasting loyalty and optimise margins through increased efficiency, elevated experiences, and unrivalled connected data. For more information, please visit www.keyloop.com
