The Role
Configure, deploy, and support Keyloop software for automotive customers. Responsibilities include discovery, documentation, system configuration, training, troubleshooting, post-go-live support, knowledge management, and customer communication. The consultant collaborates with project teams, maintains delivery standards, resolves product issues, supports continuous improvement, and may travel to customer sites locally or internationally.
Summary Generated by Built In
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
Purpose of the role
To act as source of expertise internally and for Keyloop Customers in respective region. Develop, evolve, and retain knowledge to address the delivery requirements for the associated products like DMS, Manufacturer Systems (MS), Country Specifics (CS), Layered Applications, Keyloop acquired products and partner applications. The Consultant will ensure that both external (Keyloop customer) and internal project activities as assigned by Project Managers, Project Lead, Lead Consultant, are deployed to quality and time-managements expectation set forth by the signed order and within the legal frameworks.
The role will engage with customer remote and onsite (alongside other Keyloop teams and functions) - ensuring accurate discovery, documentation, configuration, training and post go-live support in line with Keyloop deployment methodology Surestart.
Also attend product reviews to ensure ongoing skills development, through amongst other methods the maintenance and formalization of knowledge management (collateral/artefacts/testing docs) to meet the current and expected business needs and outcomes.
Role Responsibilities
- Standardization, efficiency, and adaptability to evolving product
- Embed and maintain a continuously evolving standard blueprint for the delivery of the products
- Embed product specifics and processes to ensure continuous readiness of the product knowledge to deliver optimally on projects
- Attend product reviews to ensure product alignment to the blueprint and required skills to deploy the product
- Provide feedback to product on field data/findings/situations.
Results Accountability
- Embed high standards of performance in delivering results
- Identify product delivery problem areas and works to resolve the same
- Effectively balances priorities to achieve collective business results
- Support Lead Consultant to make informed decisions based on facts and 360 perspectives.
Communication
- Clear communication and knowledge sharing with internal and external parties
- Demonstrate flexible communication style for all internal and external parties
- Collaborates as an effective team player within and across departments
- Conduct/attend cross-link sessions with other teams
- Leverages formal and informal networks to accomplish objectives
- Leverage external factors to drive growth
Client focus
- Actively seeks and applies information about client needs to internal stakeholders
- Suggest processes and procedures improvements to enhance customer experience
- Assist peers and Project manager / Project Lead in escalations/technical discussions
Outside-in perspective
- Stay informed on external factors and trends.
- Welcomes the insights and networks of new associates joining Keyloop.
- Adjust work style to adapt to different cultures and expectations.
Bias for growth
- Willing to take an unpopular stand to challenge the status quo
- Using logic and data to improve performance.
- Embraces changes and acts as a catalyst for change.
Key Performance Indicators
- Successful delivery of projects - on budget and time with quality
- Completing 95% of assignments within the set time frame.
- Rework to be less than 4%
- Commercial and operational effectiveness - Billable and Productive utilization 80%
- Demonstrable internal and customer satisfaction, monitored via regular CSI / feedback.
- Frequent and formalized business engagement and recommendations to drive greater adoption of Professional Services.
- Provide ideas that reduce time to install / drive efficiencies for Professional Services.
- Lead and drive operational excellence (through SureStart and interaction with peers and team members).
- Product knowledge through Certifications
- Time sheets updated weekly.
Skills / Knowledge & Experience
- Must have experience and proven track record in Finance, CRM, Technical or ERP deployments in Consultancy and or SME roles.
- Relevant business background and have a proven track record in acting as a key point of contact / SME in product delivery.
- Must have the proven ability to define and maintain standard end-to-end business process for optimal delivery of software and in working with other teams to support the customers.
- Must be process-driven with a track record of successfully handling considerable change and the ability to work under pressure.
- Commercially astute, good business acumen, with strong analytical skills
- Knowledge of the Automotive industry (desirable, not essential)
- Ability to advise, persuade and influence people in a professional and effective manner
- Must demonstrate outstanding verbal and written communication skills
- Open for challenges and striving for continuous improvement, motivating and engaged in the role
- A team player who is influential and builds good working relationships across teams
- Flexibility, integrity and problem-solving skills are a pre-requisite to be successful in this role.
Objectif du rôle
Responsable de s'assurer que les clients de Keyloop ont un logiciel configuré en temps opportun et de manière professionnelle conformément aux délais prévus avec la qualité.
- Pour organiser, installer et configurer les déploiements de logiciels selon les besoins.
- Pour installer et configurer des logiciels supplémentaires au fur et à mesure de leur achat par les clients.
- Fournir un soutien aux consultants sur les problèmes de configuration.
- Tenir le chef d'équipe au courant de tout obstacle et fournir l'état d'avancement des travaux terminés.
- Pour voyager et vous rendre sur le site du client localement ou internationalement, selon les besoins.
- Adopter une approche axée sur le client - Résoudre les problèmes commerciaux des clients en s'assurant qu'ils reçoivent la valeur ajoutée du produit.
- Former, conseiller et soutenir les clients si nécessaire.
Responsabilités du rôle
- Stratégie et planification (normalisation, efficacité et adaptabilité de l'évolution du produit)
- Peut expliquer le lien entre leur travail, l'objectif de l'unité d'affaires et les stratégies keyloop.
- Crée des plans réalistes pour accomplir des tâches et des projets alignés sur l'unité d'affaires.
- Offre aux dirigeants des informations utiles dans l'exécution de la stratégie de l'unité commerciale.
Responsabilité axée sur les résultats (accent sur l'atteinte des objectifs)
- Établit des normes élevées de performance pour obtenir des résultats.
- Démonstration de la pensée « One Keyloop ». Tient compte de l'incidence de leurs actions sur les fonctions et les unités opérationnelles.
- Identifie les problèmes de produits et travaille avec les gestionnaires pour les résoudre.
- Équilibre efficacement de nombreuses priorités pour atteindre les résultats opérationnels.
Gestion financière (Comprendre les leviers financiers de Keyloop pour atteindre les résultats commerciaux)
- Comprend comment Keyloop stimule la rentabilité en utilisant des termes de base.
- Explique comment leurs travaux ont un impact sur les objectifs financiers de Keyloop.
- Prend en compte l'impact financier et organisationnel sur les projets avant d'agir.
Leadership en matière de personnes
La communication
- Démontrer un style de communication flexible basé sur plusieurs paramètres (1-sur-1, petits / grands groupes, pairs, clients externes, etc.)
- Fait preuve d'inclusivité avec tous les associés, indépendamment des différences culturelles, géographiques et linguistiques.
- Utilise une variété de canaux Keyloop pour communiquer.
Renforcer les talents (renforcement des capacités à court et à long terme)
- Soutient le développement professionnel et personnel des pairs par le partage des connaissances.
- Fournit une rétroaction efficace et en temps opportun.
- Encourage les talents internes et externes à poursuivre des opportunités à Keyloop.
- Valorise la diversité des talents, des compétences et des perspectives des membres de l'équipe.
- Est responsable de son propre développement de carrière.
Établissement de relations
- Collabore en tant que joueur d'équipe efficace au sein des départements et entre eux.
- Établit la confiance avec les collègues.
- Tire parti des réseaux formels et informels pour atteindre les objectifs.
Leadership sur le marché (tirer parti des facteurs externes pour stimuler la croissance)
- Accent mis sur le client.
- Fournir des commentaires pour améliorer les processus et les procédures afin d'améliorer l'expérience client.
- Démontre une prise de conscience de l'impact de leur rôle sur l'expérience client.
- Tient compte du point de vue du client pour fournir des solutions efficientes et efficaces.
- Respecter les engagements des clients.
Perspective externe-interne
- Reste informé des facteurs et des tendances externes.
- Accueille favorablement les idées et les réseaux de nouveaux associés qui se joignent à Keyloop.
- Ajuste son style de travail pour s'adapter aux différentes cultures et attentes.
- Recherche des idées auprès de sources externes pour résoudre les défis de Keyloop.
Biais pour la croissance
- Prêt à prendre une position impopulaire pour contester le statu quo.
- Examine attentivement les options lors de la prise de décisions.
- Utilisation de la logique et des données pour améliorer les performances.
- Embrasse les changements et agit comme un catalyseur de changement.
Produit
- Capacité à soutenir tous les clients au sein de leur produit principal sur leurs marchés.
- Capacité de générer son propre carnet de commandes de revenus dans leur produit principal - c'est-à-dire le libre-service
- Capacité à stimuler l'utilisation de leur produit principal
Compétences / Connaissances et expérience
- Les candidats doivent essentiellement avoir de bonnes compétences en communication écrite et verbale en français
- Installation et configuration de logiciels sur les systèmes des clients.
- Tenir les clients informés lors de l'installation de logiciels sur leurs systèmes.
- Aider les consultants sur les sites des clients avec des problèmes de configuration.
- S'assurer que le travail est terminé pour chaque exigence indiquée dans les délais requis.
- S'acquitter de toute autre tâche qui relève raisonnablement de la portée du poste et qui peut être exigée par l'entreprise.
- Plus important encore, fournir un service professionnel, courtois et personnalisé à nos clients.
- Mettre à jour les systèmes internes au besoin pour fournir une vérification de l'avancement des travaux et enregistrer le temps de travail à l'aide de feuilles de temps présentes les systèmes internes.
- La capacité de communiquer de manière claire et précise
- Vous devez être en mesure de prioriser le travail efficacement.
- Vous devez être flexible et adapter votre approche.
- Vous devriez être en mesure d'évaluer et de réagir continuellement aux besoins du département et des clients.
- Idéalement, les candidats devraient avoir une connaissance du système Autoline, bien que ce ne soit pas essentiel.
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."
Skills Required
- Experience and proven track record in Finance, CRM, Technical, or ERP deployments in consultancy or SME roles
- Experience acting as a key point of contact or subject matter expert in product delivery
- Ability to define and maintain standard end-to-end business processes for software delivery
- Ability to work with other teams to support customers
- Process-driven approach and experience handling considerable change under pressure
- Commercial awareness and strong analytical skills
- Ability to advise, persuade, and influence professionally
- Outstanding verbal and written communication skills
- Teamwork, relationship-building, flexibility, integrity, and problem-solving skills
- Strong written and verbal French communication skills
- Experience installing and configuring software on customer systems
- Ability to prioritize work and adapt approach to customer and departmental needs
- Knowledge of the automotive industry
- Knowledge of the Autoline system
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The Company
What We Do
As the largest global automotive technology company, Keyloop delivers cutting-edge solutions, tailored to the modern needs of auto retailers and OEMs alike. With 40 years of automotive DNA, and a deep understanding of what it takes to drive success, Keyloop solutions are delivered in over 90 countries, and trusted by more 20,000 retailers and 80 OEMs worldwide. From the showroom to the workshop, and everything in between, its technology facilitates distinctive customer experiences between key systems, tools and departments. With modern consumers demanding increasingly high levels of service and responsiveness, Keyloop and their partners connect retailers and OEMs to consumers through every step of their journey. Keyloop delivers a proven technology ecosystem that redesigns the automotive retail experience to cultivate lasting loyalty and optimise margins through increased efficiency, elevated experiences, and unrivalled connected data. For more information, please visit www.keyloop.com
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