Teams at Keyloop

Create and deliver training-related customer communications: identify opportunities, draft engaging copy, coordinate with Marketing for translation and delivery (email, in-app, social), maintain a content schedule, and analyze basic engagement data to improve outreach.

Design, build, and maintain full-stack JavaScript applications using React and TypeScript, develop Node.js APIs, design databases, manage CI/CD and AWS infrastructure, write tests and documentation, participate in code reviews, troubleshoot production issues, and mentor junior developers.

The Renewal Specialist manages customer renewals, executing contracts, identifying risks, and negotiating deals. This role ensures timely contract renewals and minimal churn, coordinating with various departments while maintaining accurate records in CRM systems.