Jobs at Justlife

Coordinate customers, partners, and service crews to ensure bookings are fulfilled on time. Resolve operational issues proactively, improve completion rates, reduce fulfillment errors, and support partner and crew initiatives such as document, uniform, and vehicle data updates. The role requires strong customer support, problem-solving, communication, spreadsheet, and CRM skills, along with fluency in English and Hindi or Urdu.

Own quality assurance across mobile, web, and backend products by designing and executing regression, exploratory, integration, and end-to-end tests. Investigate root causes, manage defects, participate in product grooming, collaborate with developers and automation engineers, and improve test coverage. Apply AI tools to create test scenarios, identify requirement gaps, reduce repetitive work, and deliver an AI-driven QA initiative.

Hands-on QA Engineer responsible for testing mobile, web, and backend systems; reducing escaped defects; performing regression, exploratory, integration, and end-to-end testing; managing bug lifecycles; and analyzing root causes. The role collaborates with developers, product, and automation teams, contributes to test automation strategy, and implements AI-driven QA initiatives to improve coverage, productivity, and resolution speed.

Lead performance marketing across Meta, Google, TikTok, Snap, and Apple Search Ads for two GCC markets. Own customer acquisition cost, budget allocation, campaign execution, creative testing, attribution, incrementality testing, and measurement validation against backend bookings. Manage and develop Performance Executives while partnering cross-functionally to improve acquisition quality, payback, and repeat rate.

Leads customer relations and escalation resolution across in-house and outsourced queues. Owns escalation rate, CSAT, complex compensation and liability decisions, BPO performance governance, root-cause analysis, and queue coverage during peaks. The role requires identifying recurring service failures, driving upstream fixes with Operations, Business Development, and Product, and communicating clear, consistent case decisions.

Own a consumer marketplace product surface end to end, from discovery and PRDs through prioritization, launch, and metric performance. Partner with engineering and design to improve conversion, GMV, rebooking, payment success, matching, or fulfillment. The role requires analytical decision-making using SQL or Python, experimentation, structured problem-solving, and AI-native workflows. Candidates should have consulting or strategy consulting experience plus startup or scale-up exposure, with product and marketplace experience preferred.

Own Justlife’s CRM lifecycle by planning, segmenting, building, and evaluating campaigns across email, push, SMS, and in-app channels. Develop automated retention, reactivation, cross-sell, and upsell flows; maintain data accuracy; analyze KPIs; run experiments; and coordinate with creative and business teams. The role focuses on increasing repeat bookings, customer lifetime value, engagement, and CRM-attributed revenue across GCC markets.

Own the UAE service category across growth, assortment, pricing, promotions, supply availability, quality, retention, and profitability. Use customer, competitor, and performance insights to launch services, improve offerings, coordinate cross-functional initiatives, and increase repeat bookings. Partner with Operations, Quality, Product, Marketing, Finance, and commercial teams while influencing without formal authority and managing initiatives from proposal through performance review.

Owns hands-on people operations across employee experience, office operations, engagement, recruitment coordination, UAE visa and labor-law compliance, benefits administration, people data reporting, and process automation. The role supports office-based and remote employees across a multinational workforce, maintains HRIS data quality, manages stakeholders, and continuously improves workflows using AI and automation.

Own quality assurance across mobile, web, and backend products. Design and execute regression, exploratory, integration, and end-to-end testing; investigate root causes; manage defects; participate in product grooming; and collaborate with developers and automation engineers. Use AI tools to improve test scenario creation, requirements analysis, and repetitive testing, while contributing to automation coverage and measurable quality improvements.

Own fulfillment and utilization performance for the Saudi Arabia market by closing supply-demand gaps, improving operational efficiency, resolving customer issues, maintaining accurate reporting, and conducting quality-focused outbound calls. The role also handles customer escalations and leads process-improvement initiatives in a fast-paced, six-day remote operation.

Make outbound sales calls and handle inbound enquiries, pitch home and consumer services, overcome objections, close bookings, maintain accurate CRM records, follow up with warm and lapsed leads, and meet or exceed monthly sales targets. The role is fully on-site in Dubai, six days per week, and requires high-volume B2C telesales experience.

Owns quality assurance and change validation across human and AI customer-support interactions. Responsibilities include scheduling audits, reviewing AI conversations, validating process changes, auditing vendor quality teams, investigating DSAT root causes, coaching agents, calibrating standards, verifying SOP adoption, and supporting CX backlogs. The role uses data-driven sampling and analysis to influence Product, Operations, vendors, and leadership decisions.

Lead and grow the Dubai backend engineering team, own roadmap execution and technical quality, stay hands-on with code, develop engineers, and drive AI adoption across product and team processes.