Operations Support Executive
United Arab Emirates · Full-time, hybrid · 6 days per week
Keep every job on track, and every customer in the loop.
Every month, hundreds of thousands of people across the GCC book a cleaner, a beauty service, a handyman, or a healthcare visit through Justlife. Behind each of those bookings is a crew that has to be in the right place at the right time — and a customer waiting to hear that it’s all going to plan.
We’re looking for someone who sits between the two: keeping partners and crews aligned, solving the problems that stop jobs getting completed, and making sure nothing falls through the gap.
The Role
You’ll be the bridge between our customers and our partners and crews — helping them run smoother operations, fulfil jobs on time, and lift completion rates. It’s a hands-on, problem-solving role at the heart of how the service actually gets delivered.
This is a problem-solving role, not a message-passing one. We expect you to spot what’s about to go wrong and fix it before the customer feels it.
What You’ll Do
- Act as the bridge between customers and partners/crews, keeping both sides aligned.
- Help crews and partners improve their day-to-day operations.
- Solve problems so crews and partners fulfil their jobs on time, driving a higher completion rate.
- Help reduce fulfilment errors.
- Drive partner and crew-level initiatives — for example document updates, uniform data collection, and van information collection.
What We’re Looking For
Must-haves
- 3+ years of experience in a customer support role, preferably in an operations-heavy business.
- Fluent in English and Hindi or Urdu — you’ll need to understand our partners and crews, and act on it with the customer.
- English proficiency at B2 (Upper-Intermediate) or above — clear, confident spoken English.
- Based in the UAE. The first 5 days of training are in office, and after that you’ll be in office once a week, at least.
- Computer literate — comfortable using spreadsheets and able to operate a CRM for day-to-day operations.
- Available to work 6 days a week.
Nice-to-haves
- Arabic, to support our Arabic-speaking customers.
- Your own valid UAE residence visa.
What We Offer
- Full training on our operations, tools and processes.
- Employment, visa sponsorship and medical insurance handled by the Justlife Partner entity.
- Working setup: United Arab Emirates — hybrid, full-time, 6 days a week. In office for the first 5 days of training, then once a week, and from home the rest of the time.
Interview Process
- CV screening.
- Initial communication round (30 minutes).
- Operations scenario round (30 minutes) — situational problem-solving on real crew and partner scenarios.
- Hiring Manager round (30 minutes) — final decision within 72 hours of the interview.
Why Justlife, Why Now
We started in 2015 by digitalising home cleaning in the UAE. Today we operate across 10+ cities, with 200+ full-time employees, 6000+ service professionals, and over 15 million sessions delivered. We’re a scaling tech company with the ambition to build the most loved super app for home services in the region.
Every booking that runs smoothly has someone behind it making sure it does. On this team, that someone is you.
#everydaybetter
Skills Required
- 3+ years of experience in a customer support role, preferably in an operations-heavy business
- Fluency in English and Hindi or Urdu
- English proficiency at B2 level or above
- Based in the UAE
- Computer literate, including spreadsheet and CRM use
- Available to work 6 days per week
- Arabic language proficiency
- Valid UAE residence visa
What We Do
Justlife is the Middle East's leading on-demand marketplace and super-app for home services, specializing in cleaning, beauty, wellness, and healthcare. The platform connects users with professional service providers for a wide range of tasks, including home cleaning, salon and spa treatments, doctor-on-call, and home maintenance across the UAE and KSA.
