Teams at Justlife

Own fulfillment and utilization performance for the Saudi Arabia market by closing supply-demand gaps, improving operational efficiency, resolving customer issues, maintaining accurate reporting, and conducting quality-focused outbound calls. The role also handles customer escalations and leads process-improvement initiatives in a fast-paced, six-day remote operation.

Own social media content end-to-end across Instagram, TikTok, YouTube, Snapchat, and LinkedIn. Create, edit, host, and publish engaging short-form content; manage community engagement and influencer collaborations; coordinate photo and video shoots; monitor performance; and use insights to improve content and grow audiences across GCC markets.

Leads customer escalation and resolution operations across in-house and outsourced teams. Owns queue performance, CSAT, escalation-rate reduction, BPO governance, complex compensation and liability decisions, root-cause analysis, and consistent case resolution. Covers customer support queues during peaks, identifies recurring failure drivers, and partners with Operations, Business Development, and Product teams to resolve issues upstream.