Jobs at Journey Beyond

The Salesforce Developer will design, develop, and support Salesforce platforms for Journey Beyond, optimizing processes and enhancing user experiences through various Salesforce tools and integrations.

The IT Systems Administrator manages and maintains IT infrastructure, provides technical support, resolves IT issues, and ensures system performance and security.

Support on-water operations transporting guests, luggage and freight to/from Rottnest Island; serve kiosk food, coffee and alcohol; assist with berthing, cargo handling, bike fleet coordination, passenger safety, cleaning, and follow vessel safety procedures.

Develop and maintain software applications, focusing on web development using various technologies while supporting existing systems and collaborating with stakeholders.

Lead onboard guest experience and supervise Cruise Attendants. Manage ticketing, manifests, tills, F&B standards, stock control, food safety compliance, and resolve guest complaints to ensure high service delivery.

Provide hands-on management accounting support for Experiences & Attractions: month-end close, performance analysis, budgeting and forecasting, business case modelling, P&L and KPI reporting, inventory reporting, data-driven business partnering, and process/reporting improvements.

As a Deckhand, you'll prepare vessels, ensure guest safety, assist with food service, and deliver high-quality customer service during tours.

Analyze requirements, design and execute manual and automated tests, log and track defects, perform regression testing, prepare test plans and reports, maintain test documentation, and collaborate with developers and stakeholders to ensure high-quality software delivery across travel and reservation systems.

Provide HR partnership to touring businesses: deliver recruitment, employee and industrial relations, coaching for leaders, performance management, L&D support, change management, and everyday HR operations.

Produce and publish written content across social, digital, and print for multiple travel brands. Support editorial production of Journey Beyond Magazine, coordinate YouTube publishing (SEO best practices), schedule social content, maintain the content library, and compile and analyse marketing performance data. Collaborate with brand marketing teams and assist the Editorial and Content Manager on projects and campaigns.

Perform month-end IFRS accounting and consolidated management reporting; manage CAPEX and inventory reporting; reconcile accounts; support budgeting, audits, BAS/FBT filings; assist finance integration and group controlling; provide financial performance commentary and participate in finance projects.

The Payroll Administrator supports the payroll team by processing payroll, maintaining payroll records, handling employee queries, and ensuring compliance with Australian payroll legislation.

Support Strategic Account Manager to grow revenue across Journey Beyond brands by managing partner communications, coordinating group allocations and campaigns, monitoring market trends and materialisation, delivering partner training, and representing the company at consumer and trade events.

Provide exceptional customer service and sales for Journey Beyond products via phone, email, and webchat. Learn booking/reservations systems, advise and create personalised travel packages, meet individual and team KPIs, and support high-volume workloads while maintaining attention to detail.

Support analysis and optimisation of AI-enabled chatbots and self-service channels for the Travel Centre. Use performance data and guest insights to identify improvements, refine conversational flows and knowledge base content, recommend automation opportunities, and collaborate with Technology, Digital, CRM, and Operations to reduce contact demand and improve guest experience.

The Marine Vessel Engineer will maintain the safe mechanical operation of vessels, perform engine checks, assist in vessel management, and contribute to guest experience.

The Lodge Manager is responsible for overseeing daily operations, leading the team, ensuring exceptional guest experiences, managing budgets, rostering, and daily administrative tasks.

The Senior Business Analyst will lead a major system migration project, ensuring end-to-end project delivery while engaging stakeholders and managing communication throughout the process.

Join Outback Spirit Tours as a hospitality all-rounder, providing exceptional guest experiences across food service, housekeeping, and more in remote settings.

The Business Development Manager will drive revenue growth in NSW & ACT for Grand Pacific Tours, building partnerships and managing key accounts while conducting agent training and market campaigns.