Jobs at Journey Beyond

Leads the office support team and oversees office, cafe, facilities, and provider operations. Provides high-level administrative and executive support, including scheduling, event coordination, travel arrangements, expense processing, and special projects. The role requires people leadership, discretion, strong communication, organization, and proficiency with Microsoft Office Suite.

Provide administrative support for workforce planning and rostering across Rail operations: roster administration, employee communication, reporting, and coordination with departments. Maintain accurate workforce records, support payroll/HR systems, and help ensure staffing requirements are met to deliver exceptional guest experiences.

Leads the safe operation of a 45-meter vessel, ensuring marine compliance, maintenance oversight, crew leadership, training, and adherence to safety procedures. The Vessel Master also supports exceptional guest experiences, addresses complaints, coaches employees, manages crowds, and maintains high service standards while ensuring the safety of guests and crew.

Provide customer-focused deck operations on a passenger catamaran: manage boarding, manifests and money collection; deliver safety, snorkel and glass-bottom-boat briefings and guided tours; maintain vessel cleanliness, equipment, food safety and first-aid/oxygen supplies; assist in emergency drills and incident reporting while interpreting reef ecology and ensuring passenger safety and comfort.

As a Reservations Consultant, you'll assist customers in booking experiences and managing inquiries across various communication channels, ensuring excellent service and operational efficiency.

Create on-brand graphic assets for print, web and social, and produce simple motion graphics and video edits. Collaborate with creative team to support campaigns, events and internal needs while maintaining brand consistency and delivering high-quality visual storytelling.

The IT Systems Administrator manages and maintains IT infrastructure, provides technical support, resolves IT issues, and ensures system performance and security.

The Salesforce Developer will design, develop, and support Salesforce platforms for Journey Beyond, optimizing processes and enhancing user experiences through various Salesforce tools and integrations.

The Grounds and Jetty Hand provides vessel support and manages daily operations at the Northport and B Shed jetties, ensuring a positive customer experience by assisting with luggage and bikes, coordinating the bike fleet, and adhering to safety procedures.

Lead onboard guest experience and supervise Cruise Attendants. Manage ticketing, manifests, tills, F&B standards, stock control, food safety compliance, and resolve guest complaints to ensure high service delivery.

Maintains and repairs vessels, pontoons, vehicles, and tenders. Responsibilities include shipwright fabrication, structural and fibreglass repairs, equipment installation, maintenance planning, work-order management, safety compliance, and resolving onboard issues. The role requires autonomous outdoor work, marine expertise, risk assessment capability, computer literacy, and relevant driving, first aid, CPR, and working-at-heights qualifications.

As a Deckhand, you'll prepare vessels, ensure guest safety, assist with food service, and deliver high-quality customer service during tours.

Lead and execute technical corporate accounting workstreams, support tax and compliance reporting, liaise with external consultants, contribute to business integrations, and drive finance efficiency projects while partnering with corporate and operational finance teams.

Provide exceptional customer service and sales for Journey Beyond products via phone, email, and webchat. Learn booking/reservations systems, advise and create personalised travel packages, meet individual and team KPIs, and support high-volume workloads while maintaining attention to detail.

Maintain and operate Reefworld and Heart pontoons including generators, engines and general upkeep. Ensure compliance with marine safety regulations (GRMPA, AMSA, SMA) and record defects. Perform risk assessments, use HELM for maintenance requests, and work with the hospitality team to deliver strong guest service.

Design, build and maintain web applications and integrations to support eCommerce. Enhance and support existing systems, work with stakeholders to deliver scalable, reliable solutions, and contribute to technology transformation projects.

The Marine Vessel Engineer will maintain the safe mechanical operation of vessels, perform engine checks, assist in vessel management, and contribute to guest experience.

Outback Spirit Tours seeks passionate couples or duos as Tour Guides and Driver Guides for the 2026 season, offering memorable experiences across Australia’s diverse landscapes. Candidates need specific licenses and certifications, exceptional communication skills, and a background in touring.

The Coxswain is responsible for preparing vessels, ensuring guest safety and comfort, maintaining cleanliness, and enhancing guest experiences through attentive service.

The Pontoon Caretaker is responsible for servicing and maintaining vessels and equipment on Hardy Reef, ensuring exceptional presentation and customer service while working closely with the hospitality team.