Jobs at Joseph Joseph

Manage customer orders through the order-to-cash process, maintain open order books, communicate product availability and delivery updates, and coordinate warehouse and transport partners. The role also monitors service performance, prepares reports, maintains customer procedures, manages retailer SLA documentation, investigates non-compliance, and supports corrective actions while collaborating with sales, finance, planning, logistics, and customers.

Leads Group-wide Accounts Receivable and Accounts Payable operations, including credit control, cash collection, supplier payments, master data governance, reporting, audits, controls, and process improvements. Manages and develops transactional accounting teams, oversees SAP and Concur processes, coordinates with Treasury, Procurement, IT, insurers, auditors, and external partners, and ensures efficient, controlled finance operations across the business.

Manage sales operations by improving commercial processes, systems, reporting, and data accuracy. Analyze sales, distribution, retailer, regional, and promotional performance; deliver actionable insights to leadership; maintain NuOrder and SAP data; support merchandising compliance, pricing governance, promotional planning, and sales communications. Lead reporting improvements, develop dashboards and tools, identify growth opportunities, and train commercial team members.

Provides front-desk reception and general office administration, including greeting visitors, managing meeting rooms, mail, deliveries, supplies, expenses, office upkeep, onboarding support, events, travel arrangements, and maintenance issues. The role also supports the People and Culture team with health and safety compliance, internal tasks, and employee queries.

Lead end-to-end development of complex consumer products (initially Cookshop & Cookware) from concept to manufacture, managing multiple projects, cross-functional collaboration, budgets, timelines, supplier liaison, and mentoring junior designers.

Design inventive, market-focused consumer products across categories. Manage projects from research to commercially viable concepts, build prototypes and 3D prints, present work to senior teams, liaise with design managers, and deliver concepts on critical paths.

Own and deliver Benelux sales strategy across retail, e-commerce and distributors. Drive P&L, launches, distribution and trade marketing. Build senior account relationships, execute joint business plans, provide market insights to HQ, and improve processes to scale commercial performance.

Manage and grow national and regional mass channel accounts (Target, Walmart, Costco) to meet sales and profitability KPIs. Develop account plans, drive new product introductions and category expansion, execute promotional and trade strategies, analyze market and competitive trends, collaborate cross-functionally, handle reporting and pricing, and travel for customer meetings and trade shows.

Lead development of insight-driven demand forecasts, drive S&OP/IBP alignment, translate commercial activity into demand insights, manage product portfolio analysis, support tools and systems implementation, monitor KPIs, and maintain planning continuity during a key business period.

Support Art Directors and Designers across shoot production, adapt and retouch ecommerce imagery, create infographics and campaign assets, and create/upload website content to maintain consistent, on-brand digital product and marketing pages.

Lead end-to-end global supply planning to ensure product availability while balancing inventory, capacity, and cost. Manage PO placement, supplier relationships, replenishment, new product launches, risk mitigation, KPI reporting, and S&OP participation. Support implementation of a supply planning system, drive continuous improvement, optimise inventory and logistics, and mentor junior planners to improve supply chain performance.

Lead CRM and customer insight strategy to drive retention and LTV. Build segmentation, measurement (LTV, churn, cohorts), lifecycle programmes, email/SMS and loyalty strategies, deliver reporting and insights, partner across teams, manage CRM vendors and a CRM executive, and ensure GDPR-compliant data governance.

Support U.S. sales team with customer communication, sales administration, inside sales outreach, off-price account management, reporting, new product launches, cross-functional coordination, and trade show support to drive operational excellence and sales growth.

Manage and optimise paid media campaigns (Paid Search, Paid Social, Affiliates), coordinate with agencies and internal teams, ensure accurate tracking and QA, report performance and identify opportunities to improve ROAS, support budget tracking, and run testing across audiences, creatives and landing pages to drive ecommerce growth.