Jobs at JAM Industries

Manages a portfolio of consumer technology brands across audio, gaming, mobile, home entertainment, and automotive categories. Responsibilities include product lifecycle management, pricing, promotions, inventory planning, forecasting, profitability, market analysis, supplier relationships, e-commerce support, merchandising, product launches, and business development. The role collaborates with Sales, Marketing, Purchasing, and brand partners, and supports customer presentations, training, trade shows, and industry events.

Leads end-to-end ownership, governance, reliability, modernization, and continuous improvement of enterprise business application services across ERP, WMS, CRM, cloud, and SaaS platforms. Develops a three-year roadmap, oversees releases and service KPIs, manages critical incidents, partners with business stakeholders, and leads platform, support, and development teams. Requires executive communication, strong governance, technology strategy alignment, and French-English bilingualism.

Supports budgeting, forecasting, financial reporting, reconciliations, and operational analysis while developing Power BI dashboards, data models, and reporting solutions. Manages data governance, Microsoft Fabric migration, automation, process optimization, and cross-functional business intelligence projects. Requires advanced Power BI, DAX, Power Query, Excel, data modeling, and JDE experience, plus strong analytical, communication, organizational, and project management skills. French-English bilingualism is required.

Manage customer billing claims, deductions, billbacks, and promotional rebates by validating contracts, pricing, promotional calendars, and supporting documentation. Investigate discrepancies, approve or reject claims, issue ERP credits, code customer accounts and general ledger entries, and communicate resolutions to customers. Conduct audits, support financial controls and internal or external audits, maintain documentation, and report performance metrics such as resolution time, deduction aging, accuracy, and rework rates.

Coordinates inbound international shipments from booking through receipt, including customs clearance, freight documentation, tracking, cost validation, and ERP updates. Produces logistics KPI dashboards and transit reports, maintains supplier procedures, resolves shipment and receiving issues, and supports compliance with transportation regulations. The role also contributes to process improvements, duty drawback claims, and collaboration with customs brokers, freight forwarders, carriers, warehouses, suppliers, and internal teams.

Leads process improvement, employee onboarding and training, standard operating procedure development, work-instruction maintenance, and operational documentation. Partners with Operations, HR, IT, and cross-functional teams to identify inefficiencies, standardize processes, implement improvements, support change management, and monitor training effectiveness. The role requires strong communication, organization, project management, documentation, and problem-solving skills in a bilingual English-French operational environment.

General internship opportunity offering hands-on experience, a meaningful summer project, career training workshops, and exposure to senior leaders across JAM Industries’ business areas.

Manages and grows consumer electronics sales across Quebec by supporting existing accounts, prospecting customers, securing brand listings, conducting product training, coordinating merchandising and promotions, following up on leads, and building client relationships. The independent representative participates in trade shows, sales meetings, and training seminars while maintaining product knowledge and achieving territory sales objectives as an independent contractor paid by commission.

Manages and grows consumer electronics brand sales across Ontario by supporting existing retail accounts, prospecting new customers, securing brand listings, maintaining product knowledge, coordinating merchandising and promotions, and conducting training. The representative builds client relationships, follows up on leads, participates in sales meetings and trade events, and works toward territory sales objectives on a commission-based independent contractor arrangement.

Develops and improves employee training programs, conducts onboarding and orientation, identifies organizational training needs, documents lessons learned and best practices, evaluates training effectiveness, manages training budgets, and creates manuals and educational materials. The role collaborates with management to align development programs with production changes and business requirements.

Own product onboarding for a B2B dealer portal by organizing product data, writing SEO-friendly titles and descriptions, managing images, and maintaining catalog categories and attributes. Support D2C customers through email, chat, and marketplace platforms with order tracking, product questions, returns, and basic troubleshooting. Collaborate cross-functionally to report recurring customer issues and catalog errors. The role requires 1–3 years of eCommerce experience and fluency in English and French.

Develop and grow client and partner relationships through outbound prospecting, inbound lead conversion, referrals, and consultative product sales. Identify opportunities, meet revenue targets, introduce video and Pro AV solutions, maintain CRM records, research leads, track performance, and collaborate with internal teams. The role also supports customer referrals to resellers, monitors industry trends, communicates brand positioning, and occasionally attends sales events and trade shows.

Owns Salesforce architecture, solution design, integration strategy, data governance, security, scalability, and technical direction. The role designs solutions across Sales Cloud, Service Cloud, Experience Cloud, and CPQ; governs APIs and enterprise integrations; reviews code and configurations; mentors technical teams; manages architecture standards and risks; and supports project discovery, testing, deployment, and production readiness.

Develop and maintain Power BI datasets, semantic models, dashboards, and financial and operational reports. Collaborate with Finance, IT, and BI teams to translate business needs into scalable data solutions, manage dataflows and transformations, automate reporting, ensure data quality, troubleshoot issues, and perform ad hoc analysis.

Administer and support Windows Server, Active Directory, Azure, Microsoft 365, networking, backups, monitoring, and hybrid identity environments. Provide L2/L3 escalation, troubleshoot infrastructure issues through log analysis, perform patching and recovery operations, support business applications and peripheral systems, and document configurations and procedures. Collaborate with infrastructure, network, security, application, and database teams across North America.

Manage marketplace and direct-to-consumer performance across revenue, traffic, and conversion. Plan and optimize digital advertising campaigns, oversee product listings, SKU configurations, pricing, promotions, MAP compliance, and digital merchandising. Analyze campaign and sales data, create performance reports and dashboards, and collaborate with sales, inventory, merchandising, and operations teams to drive ecommerce growth.

Manage inside sales activities by cultivating client and partner relationships, generating new business through outbound and inbound outreach, identifying customer needs, positioning video technology products, and meeting revenue targets. Maintain accurate CRM records, research leads, collaborate with internal teams, track performance metrics, support reseller referrals, and stay informed about products, industry trends, and competitors.

Coordinates inbound international shipments from booking through receipt, including customs documentation, freight forwarding, tracking, ERP updates, and compliance. Analyzes transit performance, manages logistics KPIs and dashboards, validates freight and customs costs, resolves receiving issues, and supports supplier procedures and process improvements. The role collaborates with warehouses, carriers, customs brokers, suppliers, and internal teams while providing customer service and maintaining accurate logistics records.

Manage and grow consumer electronics brand sales across British Columbia by supporting existing accounts, prospecting new customers, securing brand listings, conducting product training, merchandising, coordinating promotions, following up on leads, and maintaining strong customer relationships. The role also involves trade shows, sales meetings, product education, and collaboration with management to achieve sales objectives.

Coordinates inbound international shipments from booking through receipt, including customs documentation, freight tracking, carrier communication, cost validation, and ERP updates. Manages logistics KPIs, dashboards, reporting, supplier procedures, customs brokers, and transportation claims. Supports process improvements and compliance with applicable shipping regulations. Requires strong analytical, organizational, customer service, and problem-solving skills, along with fluent written and spoken French and English.